Palmer | HEP Roofing

Nestled between the Chugach Mountains and the fertile Matanuska Valley, Palmer sees punishing winds, driving rain, and freeze-thaw cycles that can pummel an unprepared roof. That’s why homeowners and businesses turn to HEP—the local roofing team that treats every project as if it were sheltering our own families. Whether you need a quick shingle repair after a summer storm or a full metal reroof built to handle decades of Alaskan winters, our certified crews bring the skill, premium materials, and meticulous attention to detail that Palmer’s climate demands.

From your first call to the final inspection, we keep the process clear and stress-free: free on-site assessments, upfront pricing with no surprises, and workmanship warranties that actually mean something. We’ll protect your landscaping, haul away every scrap, and leave you with a roof that boosts curb appeal, energy efficiency, and peace of mind. When sky-high peaks meet sky-high standards, trust HEP to keep the roof over Palmer safe and sound.

Gutter Replacements

Metal Roofing

Roof Inspections

Roof Repair

Roof Replacement

Roofing Done Right

Siding Solutions

Storm Damage Restoration

What our customers say

Travis came out this afternoon and gave me a quote on a new roof and financing options. He was very informative and knowledgeable. Excellent customer service. I reccommend for fast and friendly service. Go VOLS!!

Scott T.

Travis was the nicest person and help me in so many ways as far as the way my new roof should be

Betty G.

Tommy Fitzgerald and Jason Tew performed a roof inspection at my house. They were on time, courteous, friendly and respectful. More importantly they took pictures of my roof and explained each slide to me. I so appreciate their time!

Jen R.

Will is a great salesman he went through all the details on what needs to be done on my roof and I'm looking forward to doing business with him

George M.

We called Hep for a leaking roof. They were quick to respond and when they came out took photos to show us what needed to be done. The mgr. who had come out to evaluate the job came back to ensure everything he told us was to be done would be done. He checked out the job and we felt secure knowing everything was checked on to have been done correctly and what wasn't was redone right. Would definately reccommend Hep for roof work.

Rosemary A.

Will came out same day for a roof inspection very professional and very helpful!

Jessica B.

UPDATING THIS REVIEW** Will turned out to be even better than I originally noted. He returned to inform me that my new roof was put down without removing any of the boards below it -- so turned out my problem wasn't related to the roofing job, and in that case, it was going to need to be something I resolved. Since my roof is under warranty, nobody else could fix the problem except for HEP without voiding my warranty. I'm a working, single mom and this year has been so expensive due to home repairs and such. Financially, it's a struggle. Due to being overwhelmed by the news of having yet ANOTHER repair I need to come out of pocket for -- knowing that I really don't have much money to fork out in one sitting -- I honestly got a little emotional. Will proceeded to reach out to get a price for me, and as I expected, the price was more than I had. I inquired about adding the balance to my current finance agreement, but since it had been over 60 days -- that wasn't possible. So I told Will I wouldn't be able to do it. I expected him to basically say okay & leave, but he persisted trying to find an option that was going to work for me. He reached out to another guy (a boss or management of some type, I think), and on my behalf, pleaded for an option. They were able to work something out for me & it really meant a lot to have him persist like that. I definitely appreciate Will (and the management individual that has dealt with me at my worst multiple times now). Definitely have a better overall view of HEP as a whole now. I didn't feel like I was being taken advantage of. I didn't feel like I was being sold something because I didn't know any better. It felt like a real human experience, and I definitely am appreciative!

Amber H.

I was very pleased with the service thr HEP technician provided. He explained everything he did and future required fixes in great detail. We've used HEP for roof repair and HVAC services and have been very pleased with by the services provided. I would recommend to friends and family.

Stephanie C.

My air conditioner on my house is 12 years old so a yearly inspection is a must. thanks to mr cole for coming out and making sure my unit was still ok .. he did a great job inspecting and letting me know where i was standing with everything. it is hard to find a company also who is honest ,,does not rip you off and of course does the job the way it should be--RIGHT THE FIRST TIME. thanks so much guys,, you make a difference. i apologize - i cant get the option how to add another review so ill have to continue on this one ,, ,,,, for Mr Travis Colston.. you are a godsend. I am so confident moving forward with putting a new roof on my home. I cannot get over the fact how you guys give more than 100 percent making sure the work is done RIGHT as i said in the earlier paragraph. Your Roof Inspection was outstanding and professional ,, i have never felt better when faced with such a huge responsibility homeowners have -which one thing ,, eventually, is replacing your roof..... HEP has been FANTASTIC with everything else I needed done and i know they will be with this as well... THANK YOU SO MUCH

Andy J.

Wil was very professional and gave helpful advice on what to do about our roof

Jessica C.

FAQs

What roofing materials perform best in Palmer’s cold, snowy climate?

In the Mat-Su Valley, roofs must withstand heavy snow loads, freeze-thaw cycles, and strong winds. Architectural asphalt shingles with an SBS (rubberized) modifier, standing-seam metal panels, and high-quality composite shingles are the top choices. All three resist moisture infiltration, shed snow efficiently, and carry Class A fire ratings. Metal roofs typically last 40–50 years, while premium asphalt or composite shingles last 25–35 years when installed with proper ventilation and ice-and-water shield.

How can I tell whether my roof needs repair or full replacement?

A professional inspection looks for cracked or missing shingles, rusted or loose flashings, soft decking, granule loss, interior water stains, and ice-dam damage. If damage is isolated (under 30 % of the surface) and the roof is under 15 years old, targeted repairs usually suffice. If the roof is 20+ years old, shows widespread curling or moss, or has chronic leaks, replacement is more cost-effective and ensures your home meets Palmer’s snow-load code requirements.

How long does a typical roof replacement take in Palmer?

Most single-family homes (1,500–3,000 sq ft) are torn off and re-roofed in two to four days, weather permitting. We schedule projects between late April and early October to avoid extreme cold, but winter emergency installs are possible with temporary heating and cold-weather adhesives. Permitting, material delivery, and dumpster placement are coordinated in advance so your project stays on schedule.

Are you licensed, bonded, and insured in Alaska, and do you handle permits?

Yes. We hold an Alaska General Contractor—Residential endorsement, maintain $1 million in liability insurance, and carry full workers’ compensation coverage. Our team pulls the required Palmer city or Mat-Su Borough roofing permits, arranges snow-load engineering if needed, and schedules the final inspection, so you never have to navigate local paperwork.

What will a new roof cost in the Palmer area?

Pricing depends on size, pitch, layers to remove, material choice, and substrate condition. As a guideline, tear-off and replacement with architectural asphalt shingles runs $6.50–$9.00 per square foot; standing-seam metal averages $11–$15 per square foot. A 2,000 sq ft home would range from $13,000 to $18,000 for shingles and $22,000 to $30,000 for metal. We provide a detailed, written quote after an on-site measurement and attic inspection.

Do you offer warranties and ongoing maintenance?

Absolutely. Manufacturer material warranties range from 30 years to lifetime, depending on the product. Because we are factory-certified installers, you receive enhanced, non-prorated coverage, including 130 mph wind protection on shingles and 40-year finish warranties on metal. We also include a 10-year workmanship warranty that covers leaks due to installation. Optional annual maintenance plans provide roof-snow removal, fall gutter cleaning, and a full inspection report to extend your roof’s life.