Apison | HEP Roofing

Wil was very professional and gave helpful advice on what to do about our roof

Answered all my questions and was able to explain and point out other problems that weren’t up to code on my house. Reasonably price with all the parts that need fixing.

Travis came out this afternoon and gave me a quote on a new roof and financing options. He was very informative and knowledgeable. Excellent customer service. I reccommend for fast and friendly service. Go VOLS!!

Will is a great salesman he went through all the details on what needs to be done on my roof and I'm looking forward to doing business with him

We called Hep for a leaking roof. They were quick to respond and when they came out took photos to show us what needed to be done. The mgr. who had come out to evaluate the job came back to ensure everything he told us was to be done would be done. He checked out the job and we felt secure knowing everything was checked on to have been done correctly and what wasn't was redone right. Would definately reccommend Hep for roof work.

Will came out same day for a roof inspection very professional and very helpful!

HEP came to my house in Lenoir City to repair (put back in place) some vinyl soffit pieces on the roof over hang. I had several of these around the house and most were high off the ground. Stephen Lemoine was EXCELLENT. Stephen was knowledgeable, courteous, completed the repair in less time than I expected, and gave me additional needed information without trying to over sell. The pricing was fair. I would recommend HEP and Stephen in particular. By the way, it was maybe the hottest day of the year but Stephen didn't let that hinder the work.🙂

UPDATING THIS REVIEW** Will turned out to be even better than I originally noted. He returned to inform me that my new roof was put down without removing any of the boards below it -- so turned out my problem wasn't related to the roofing job, and in that case, it was going to need to be something I resolved. Since my roof is under warranty, nobody else could fix the problem except for HEP without voiding my warranty. I'm a working, single mom and this year has been so expensive due to home repairs and such. Financially, it's a struggle. Due to being overwhelmed by the news of having yet ANOTHER repair I need to come out of pocket for -- knowing that I really don't have much money to fork out in one sitting -- I honestly got a little emotional. Will proceeded to reach out to get a price for me, and as I expected, the price was more than I had. I inquired about adding the balance to my current finance agreement, but since it had been over 60 days -- that wasn't possible. So I told Will I wouldn't be able to do it. I expected him to basically say okay & leave, but he persisted trying to find an option that was going to work for me. He reached out to another guy (a boss or management of some type, I think), and on my behalf, pleaded for an option. They were able to work something out for me & it really meant a lot to have him persist like that. I definitely appreciate Will (and the management individual that has dealt with me at my worst multiple times now). Definitely have a better overall view of HEP as a whole now. I didn't feel like I was being taken advantage of. I didn't feel like I was being sold something because I didn't know any better. It felt like a real human experience, and I definitely am appreciative!

I was very pleased with the service thr HEP technician provided. He explained everything he did and future required fixes in great detail. We've used HEP for roof repair and HVAC services and have been very pleased with by the services provided. I would recommend to friends and family.

My air conditioner on my house is 12 years old so a yearly inspection is a must. thanks to mr cole for coming out and making sure my unit was still ok .. he did a great job inspecting and letting me know where i was standing with everything. it is hard to find a company also who is honest ,,does not rip you off and of course does the job the way it should be--RIGHT THE FIRST TIME. thanks so much guys,, you make a difference. i apologize - i cant get the option how to add another review so ill have to continue on this one ,, ,,,, for Mr Travis Colston.. you are a godsend. I am so confident moving forward with putting a new roof on my home. I cannot get over the fact how you guys give more than 100 percent making sure the work is done RIGHT as i said in the earlier paragraph. Your Roof Inspection was outstanding and professional ,, i have never felt better when faced with such a huge responsibility homeowners have -which one thing ,, eventually, is replacing your roof..... HEP has been FANTASTIC with everything else I needed done and i know they will be with this as well... THANK YOU SO MUCH