Tracy City | HEP Roofing

Nestled between the bluffs of the South Cumberland Plateau and the historic streets of Tracy City, HEP is the hometown team you can count on when your roof needs help. From sudden storm damage to long-term wear, our local, licensed professionals know the unique challenges that Tennessee weather throws at shingles, flashing, and decking. We arrive on time, conduct a complimentary inspection, and explain every option in plain language—no surprise fees, no pushy sales tactics, just honest craftsmanship backed by decades of experience.

Whether you’re looking for a sleek metal upgrade, classic architectural shingles, or an energy-saving cool-roof system, HEP sources only premium, warrantied materials that stand up to Tracy City’s blazing summers and gusty spring storms. You’ll notice the difference the moment our friendly crew steps onto your property: protective tarps are laid, landscaping is respected, and clean-up is so thorough that most neighbors never know we were there—except for your beautiful new roof. Ready to protect your home, boost curb appeal, and enjoy true peace of mind? Call or click today to schedule your free estimate and see why Tracy City trusts HEP to keep every family covered.

Gutter Replacements

Metal Roofing

Roof Inspections

Roof Repair

Roof Replacement

Roofing Done Right

Siding Solutions

Storm Damage Restoration

What our customers say

Technician Matt showed up to inspect the area of the roof needing repaired. He was nice and very knowledgeable. Great experience

Markus B.

Will is a great salesman he went through all the details on what needs to be done on my roof and I'm looking forward to doing business with him

George M.

We called Hep for a leaking roof. They were quick to respond and when they came out took photos to show us what needed to be done. The mgr. who had come out to evaluate the job came back to ensure everything he told us was to be done would be done. He checked out the job and we felt secure knowing everything was checked on to have been done correctly and what wasn't was redone right. Would definately reccommend Hep for roof work.

Rosemary A.

Will came out same day for a roof inspection very professional and very helpful!

Jessica B.

Will was great, coming out in the rain and still being able to brave the weather to find the issue with the roof. His expertise was greatly appreciated

Breanna B.

HEP came to my house in Lenoir City to repair (put back in place) some vinyl soffit pieces on the roof over hang. I had several of these around the house and most were high off the ground. Stephen Lemoine was EXCELLENT. Stephen was knowledgeable, courteous, completed the repair in less time than I expected, and gave me additional needed information without trying to over sell. The pricing was fair. I would recommend HEP and Stephen in particular. By the way, it was maybe the hottest day of the year but Stephen didn't let that hinder the work.🙂

JE R.

UPDATING THIS REVIEW** Will turned out to be even better than I originally noted. He returned to inform me that my new roof was put down without removing any of the boards below it -- so turned out my problem wasn't related to the roofing job, and in that case, it was going to need to be something I resolved. Since my roof is under warranty, nobody else could fix the problem except for HEP without voiding my warranty. I'm a working, single mom and this year has been so expensive due to home repairs and such. Financially, it's a struggle. Due to being overwhelmed by the news of having yet ANOTHER repair I need to come out of pocket for -- knowing that I really don't have much money to fork out in one sitting -- I honestly got a little emotional. Will proceeded to reach out to get a price for me, and as I expected, the price was more than I had. I inquired about adding the balance to my current finance agreement, but since it had been over 60 days -- that wasn't possible. So I told Will I wouldn't be able to do it. I expected him to basically say okay & leave, but he persisted trying to find an option that was going to work for me. He reached out to another guy (a boss or management of some type, I think), and on my behalf, pleaded for an option. They were able to work something out for me & it really meant a lot to have him persist like that. I definitely appreciate Will (and the management individual that has dealt with me at my worst multiple times now). Definitely have a better overall view of HEP as a whole now. I didn't feel like I was being taken advantage of. I didn't feel like I was being sold something because I didn't know any better. It felt like a real human experience, and I definitely am appreciative!

Amber H.

I was very pleased with the service thr HEP technician provided. He explained everything he did and future required fixes in great detail. We've used HEP for roof repair and HVAC services and have been very pleased with by the services provided. I would recommend to friends and family.

Stephanie C.

Wil was very professional and gave helpful advice on what to do about our roof

Jessica C.

Answered all my questions and was able to explain and point out other problems that weren’t up to code on my house. Reasonably price with all the parts that need fixing.

Bradley M.

FAQs

What types of roofing materials are best suited for homes in Tracy City, TN?

Because Tracy City experiences warm, humid summers, occasional severe storms, and cool winters, the most popular and durable options are architectural asphalt shingles, metal roofing (standing-seam or metal shingles), and high-quality synthetic slate. Architectural shingles resist wind uplift up to 130 mph and handle temperature swings well. Metal roofs reflect heat, shed rain quickly, and last 40–70 years with minimal maintenance. Synthetic slate gives the look of stone without the weight, is impact-rated for hail, and carries Class A fire resistance—an important safety factor in rural areas.

How can I tell if my roof in Tracy City needs repair or a full replacement?

Start with a visual check from the ground and attic. Look for missing, curling, or cracked shingles, rusted flashing, dark spots, or excessive granules in gutters. Inside, check for daylight through roof boards, damp insulation, or mold. If the roof is 15–20 years old and you see widespread shingle failure or leaks in multiple locations, a replacement is more cost-effective. For roofs under 10 years old with isolated damage (blown-off shingles after a storm), targeted repairs usually suffice. Our technicians offer free inspections and can provide a photo report so you can make an informed decision.

How much does a new roof cost in Tracy City?

Prices vary with material, roof size/pitch, and tear-off requirements. On average, an architectural asphalt shingle roof in Tracy City runs $4.50–$6.50 per square foot installed. Metal roofing ranges from $8–$12 per square foot, while premium options like synthetic slate cost $12–$18. A typical 2,000 sq ft roof with basic complexity would cost roughly $9,000–$13,000 with shingles, $16,000–$22,000 with metal, and $24,000–$30,000 with synthetic slate. We provide detailed, line-item estimates so you know exactly where every dollar goes.

Will insurance cover storm damage to my roof?

Most homeowner policies in Tennessee cover sudden, accidental storm damage such as wind-blown shingles, falling limbs, or hail impacts. After a severe weather event, document visible damage with dated photos and contact your insurer promptly. We offer complimentary storm inspections, prepare a written assessment, and can meet your adjuster on-site to ensure all roof and related repairs are fairly included. Keep in mind that normal wear, age-related deterioration, and cosmetic issues are typically excluded, and you will still be responsible for your deductible.

How long does it take to replace a roof, and will I need to leave my home?

For an average single-family home in Tracy City, a professional crew can complete a full tear-off and installation of asphalt shingles in 1–2 days, assuming good weather. Metal or specialty roofs may take 3–5 days due to additional fabrication and flashing work. You do not need to vacate the house; however, expect hammering and some vibration during working hours (usually 7 a.m.–5 p.m.). We protect landscaping, cover attic contents, and perform a magnetic nail sweep afterward to leave your property clean and safe.

What maintenance is recommended to extend the life of my new roof?

Twice a year—ideally each spring and fall—visually inspect or hire a pro to check for loose shingles, damaged flashing, and clogged roof valleys. Keep gutters clean so water flows freely to downspouts, preventing ice dams and fascia rot. Trim overhanging branches at least 6 ft above the roof to reduce moss growth and limb impact. If you have a metal roof, wash it annually with mild detergent to remove pollen and grime that can dull the finish. Finally, record each inspection/repair; a well-documented maintenance history can help validate manufacturer warranties or insurance claims if issues arise.