Lenoir City | HEP Roofing

There’s a reason your neighbors in Lenoir City look for the bright yellow HEP trucks when storm clouds roll in. From sudden leak repairs to full shingle or metal replacements, our licensed roofing experts know the local weather patterns—and the best materials—to keep Tennessee homes dry, energy-efficient, and looking sharp. Every project begins with a free, no-pressure inspection, followed by a clear estimate and a firm handshake that says, “HEP is on the way.”

Need 24/7 emergency service, flexible financing, or help navigating insurance claims? We’ve got you covered—literally. Our crews show up on time, protect your landscaping, and leave the job site spotless, all while backing their craftsmanship with industry-leading warranties. When you choose HEP, you’re not just hiring a roofer; you’re gaining a hometown team committed to protecting what matters most under your roof. Give us a call today and discover why Lenoir City counts on HEP for a roof that stands tall year after year.

Gutter Replacements

Metal Roofing

Roof Inspections

Roof Repair

Roof Replacement

Roofing Done Right

Siding Solutions

Storm Damage Restoration

What our customers say

Travis came out this afternoon and gave me a quote on a new roof and financing options. He was very informative and knowledgeable. Excellent customer service. I reccommend for fast and friendly service. Go VOLS!!

Scott T.

Travis was the nicest person and help me in so many ways as far as the way my new roof should be

Betty G.

Tommy Fitzgerald and Jason Tew performed a roof inspection at my house. They were on time, courteous, friendly and respectful. More importantly they took pictures of my roof and explained each slide to me. I so appreciate their time!

Jen R.

Will is a great salesman he went through all the details on what needs to be done on my roof and I'm looking forward to doing business with him

George M.

We called Hep for a leaking roof. They were quick to respond and when they came out took photos to show us what needed to be done. The mgr. who had come out to evaluate the job came back to ensure everything he told us was to be done would be done. He checked out the job and we felt secure knowing everything was checked on to have been done correctly and what wasn't was redone right. Would definately reccommend Hep for roof work.

Rosemary A.

Will came out same day for a roof inspection very professional and very helpful!

Jessica B.

UPDATING THIS REVIEW** Will turned out to be even better than I originally noted. He returned to inform me that my new roof was put down without removing any of the boards below it -- so turned out my problem wasn't related to the roofing job, and in that case, it was going to need to be something I resolved. Since my roof is under warranty, nobody else could fix the problem except for HEP without voiding my warranty. I'm a working, single mom and this year has been so expensive due to home repairs and such. Financially, it's a struggle. Due to being overwhelmed by the news of having yet ANOTHER repair I need to come out of pocket for -- knowing that I really don't have much money to fork out in one sitting -- I honestly got a little emotional. Will proceeded to reach out to get a price for me, and as I expected, the price was more than I had. I inquired about adding the balance to my current finance agreement, but since it had been over 60 days -- that wasn't possible. So I told Will I wouldn't be able to do it. I expected him to basically say okay & leave, but he persisted trying to find an option that was going to work for me. He reached out to another guy (a boss or management of some type, I think), and on my behalf, pleaded for an option. They were able to work something out for me & it really meant a lot to have him persist like that. I definitely appreciate Will (and the management individual that has dealt with me at my worst multiple times now). Definitely have a better overall view of HEP as a whole now. I didn't feel like I was being taken advantage of. I didn't feel like I was being sold something because I didn't know any better. It felt like a real human experience, and I definitely am appreciative!

Amber H.

I was very pleased with the service thr HEP technician provided. He explained everything he did and future required fixes in great detail. We've used HEP for roof repair and HVAC services and have been very pleased with by the services provided. I would recommend to friends and family.

Stephanie C.

My air conditioner on my house is 12 years old so a yearly inspection is a must. thanks to mr cole for coming out and making sure my unit was still ok .. he did a great job inspecting and letting me know where i was standing with everything. it is hard to find a company also who is honest ,,does not rip you off and of course does the job the way it should be--RIGHT THE FIRST TIME. thanks so much guys,, you make a difference. i apologize - i cant get the option how to add another review so ill have to continue on this one ,, ,,,, for Mr Travis Colston.. you are a godsend. I am so confident moving forward with putting a new roof on my home. I cannot get over the fact how you guys give more than 100 percent making sure the work is done RIGHT as i said in the earlier paragraph. Your Roof Inspection was outstanding and professional ,, i have never felt better when faced with such a huge responsibility homeowners have -which one thing ,, eventually, is replacing your roof..... HEP has been FANTASTIC with everything else I needed done and i know they will be with this as well... THANK YOU SO MUCH

Andy J.

Wil was very professional and gave helpful advice on what to do about our roof

Jessica C.

FAQs

What roofing materials perform best in Lenoir City’s climate?

Lenoir City experiences hot, humid summers, occasional high-wind thunderstorms, and the possibility of winter ice storms. Because of this mix, dimensional asphalt shingles remain the most popular and cost-effective choice; they withstand 110–130 mph winds and contain algae-resistant granules that fight the region’s humidity. Metal roofing—particularly standing-seam steel or aluminum—has surged in popularity because it reflects solar heat, sheds heavy rain quickly, and can last 40–70 years with minimal maintenance. For homeowners seeking premium curb appeal, synthetic slate or shake made from engineered polymers offers the classic look of natural products while weighing far less and resisting moisture absorption. We evaluate your home’s pitch, ventilation, and budget to recommend the material that will deliver the best performance and return on investment in our specific East Tennessee weather conditions.

How often should I have my roof inspected in Lenoir City?

We recommend a professional inspection at least once a year—preferably every spring after winter freezes and again after major storms. Lenoir City’s temperature swings can cause shingles to expand and contract, loosening fasteners and sealants. Annual inspections catch early signs of granule loss, lifted shingles, or flashing failures before they turn into leaks. Additionally, schedule an immediate inspection after hail or wind events that exceed 60 mph; hidden damage from storm debris can void manufacturer warranties if left unaddressed. Our team provides free photographic reports so you can see exactly what we find and plan repairs proactively.

Do I need a permit to replace or significantly repair my roof in Lenoir City?

Yes. The City of Lenoir City and Loudon County both require a building permit for any roof replacement (tear-off or overlay) and for structural repairs such as decking replacement or truss reinforcement. The permitting process ensures your new roof meets current International Residential Code (IRC) standards for wind uplift and ventilation. As a licensed Tennessee contractor, we handle the entire permit application, schedule the necessary inspections, and close out the permit once final approval is granted—saving you time and ensuring full compliance.

How long does a typical roof replacement take in Lenoir City?

Most single-family homes (2,000–3,000 sq ft of roof area) can be completed in one to two days, weather permitting. Day 1 typically covers tear-off, decking inspection, underlayment, and most shingle or panel installation. Day 2, if needed, is reserved for detail work such as flashing, ridge vents, and a thorough clean-up with magnetic nail sweepers. Larger or more complex roofs with multiple hips, valleys, or specialty materials (e.g., metal or synthetic slate) may take three to four days. We schedule projects around Lenoir City’s forecast to avoid afternoon thunderstorms common in late spring and summer, ensuring quality installation and minimal disruption to your household.

Can you assist with insurance claims for hail or wind damage?

Absolutely. Lenoir City sees its share of hailstorms and straight-line winds, and many roofs qualify for coverage under standard homeowners policies. Our HAAG-certified inspectors document damage with high-resolution photos and detailed reports that align with carrier guidelines. We meet onsite with your adjuster to ensure all affected components—shingles, flashing, vents, gutters, and interior staining—are fully assessed. Once the claim is approved, we complete the repairs for the insurance settlement amount (minus your deductible) and provide all completion documents the insurer needs for final payment. This turnkey process removes stress and helps you get your roof restored quickly and correctly.

What warranties do you offer on roofing labor and materials?

Because we are a factory-certified installer with leading manufacturers, you receive both material and workmanship protection. Dimensional asphalt shingles include a limited lifetime manufacturer warranty against manufacturing defects and up to 130 mph wind coverage. When we install the complete roofing system—including underlayment, starter strips, hip & ridge caps, and proper ventilation—you qualify for enhanced manufacturer warranties that extend non-prorated coverage to 50 years and cover tear-off and disposal costs. On top of that, our company provides a 10-year transferable workmanship warranty that guarantees the roof was installed to code and manufacturer specifications. If a leak occurs due to our labor within that period, we will repair it at no cost to you.