Pigeon Forge | HEP Roofing

Whether it’s the blazing summer sun or a surprise Smoky Mountain storm rolling over Pigeon Forge, your roof takes the hit first. HEP’s certified roofing pros live and work right here in Sevier County, so we understand exactly what local weather can do to shingles, flashing, and decking. From complimentary inspections to transparent estimates, we show up on time, communicate clearly, and treat your home as if it were our own—because in a close-knit town like ours, reputation is everything.

Choose HEP for leak repairs, full replacements, new-construction installs, or storm-damage insurance work, and you’ll get premium materials, industry-leading workmanship warranties, and honest pricing with no surprises. Call, click, or stop by our Pigeon Forge office today; we’ll get your roof ready for whatever the Smokies throw its way—and give you the peace of mind to enjoy the view.

Gutter Replacements

Metal Roofing

Roof Inspections

Roof Repair

Roof Replacement

Roofing Done Right

Siding Solutions

Storm Damage Restoration

What our customers say

HEP is by far one of the best companies, of any kind, I've ever dealt with. We've had HEP replace our HVAC system and just signed contracts with them for some major plumbing repair and a new roof. In our experience with HEP, we've found that they do everything, and they do everything really well. Which is great for us because we don't have to waste any time going through the giant pain process of finding contractors and then finding out if we can trust them. With HEP, the whole experience is like working with your brothers and sisters. Everyone we've met has gone out of their way to make us feel like we're part of their family. To me, the kind of quality service you get from that kind of a business relationship is worth its weight in gold. Thank you, HEP!

Ninestream C.

Jason inspected our roof. He went out of his way to address a couple of issues we had and informed us of the cost to repair the ones remaining. Very pleased with his service!

Wes B.

Travis was the nicest person and help me in so many ways as far as the way my new roof should be

Betty G.

Tommy Fitzgerald and Jason Tew performed a roof inspection at my house. They were on time, courteous, friendly and respectful. More importantly they took pictures of my roof and explained each slide to me. I so appreciate their time!

Jen R.

We have used HEP in the past for plumbing and also some roof issues. Because of this, they offered us a free roof inspection. The tech (Tim Lawson) that came out was on time (actually a little earlier than expected), was very helpful and knowledgeable. He took his time to explain the repairs that we will be needing to our roof, offered affordable pricing and was very professional. I would recommend this company as they are fair in price and have knowledgeable, friendly , professional employees. Thanks HEP and Tim Lawson.

Melanie B.

Tim Lawson and Matt Williams performed a thorough review of the roof at my condo, gave me my options and I chose one. They performed their work that day in a fine manner.

David E.

thank you to a wonderful lady ( "H" ) . JImmy Swanner repaired our ceiling quickly and did a great job.would highly recommed HEP..

Bev C.

The contractor was very nice and patient, he went above and beyond to to a fantastic job on my roof, getting it perfect thank you you deserve 5 stars

Lisa A.

I wish all customer service was as good as the guys that work in the roofing department at HEP. They were polite, easy to talk to, very knowledgeable of my roof problem, explained everything that was wrong and what needed to be done immediately and in the near future. You guys are super!

Alice M.

HEP was prompt in getting our job estimated and starting work. We had them replace a patio roof and perform some other minor repairs on the roof. They came out on Saturday, and Jason walked through everything, explaining the rationale behind his recommendations. They were exactly in line with existing recommendations from our home inspection, so I had confidence that he was giving his honest opinion and not just trying to upsell. Due to a clerical error, they removed our entire roof by accident, but replaced it at no cost. They immediately notified me when this happened and got it rectified right away. They were honest and transparent through the whole process. After the completion of the work, I notified them of a couple of punch list items and they knocked them out quickly without me having to pester or make a scene like you would with a less reputable contractor. This is the kind of contractor that you keep around. Reliable, easy to contact, responsive, and honest. I am a very independent DIYer, but if I can't do it, my first call will definitely be to HEP. . Thanks Jason and everyone at HEP.

Zachary C.

FAQs

What roofing materials are best suited for the Pigeon Forge climate?

Pigeon Forge experiences hot, humid summers, occasional heavy rain, and occasional winter ice. Architectural asphalt shingles remain the most popular because they balance cost, durability, and wind resistance up to 130 mph. For longer life spans, metal roofing—especially standing-seam steel or aluminum—performs exceptionally well against moisture, high winds, and UV exposure. If you want a rustic look that blends with the Smoky Mountains, synthetic cedar shakes or composite slate offer the aesthetic without the maintenance headaches of natural wood. We evaluate your budget, home style, and energy-efficiency goals before recommending the optimal material.

How do I know if my roof needs repair or a full replacement?

Start by looking for curling or missing shingles, granules in gutters, dark streaks, sagging decking, or daylight shining through the attic. In Pigeon Forge, wind-driven rain and hail can accelerate wear. If damage is localized—such as a few missing shingles or a small leak—targeted repairs are usually sufficient. However, if your roof is over 20 years old, shows widespread shingle failure, or has multiple leaks, a full replacement will be more cost-effective in the long run. We provide free inspections that include attic assessments, moisture readings, and photo documentation so you can make an informed decision.

Are you licensed and insured to work in Tennessee?

Yes. We hold a Tennessee Home Improvement Contractor License as required for residential roofing projects under $25,000 and a General Contractor License for larger jobs. Our team carries $1 million in general liability coverage and full workers’ compensation insurance. Copies of certificates are available upon request, giving you peace of mind that your property and our crews are fully protected.

How long does a typical roof installation take in Pigeon Forge?

Most single-family asphalt shingle roofs can be completed in 1–2 days, including tear-off, decking inspection, underlayment, flashing, shingle installation, and thorough cleanup. Metal and specialty roofs may take 3–5 days because panels are custom-fabricated and require additional flashing work. Weather can affect the schedule; we monitor local forecasts and communicate any delays promptly. We always secure the work area each evening so your home remains watertight overnight.

Will my homeowners insurance cover storm damage repairs?

If wind, hail, or falling limbs from a storm damage your roof, most standard policies cover the cost to restore it to pre-loss condition, minus your deductible. After a storm, document visible damage with photos and contact us for a free, no-obligation inspection. Our team is experienced in assisting Pigeon Forge homeowners with filing claims, meeting adjusters on-site, and providing the detailed estimates insurers require. Coverage can vary by carrier and policy, so always review your individual terms.

What kind of warranty do you provide on new roofs and repairs?

On full roof replacements, we offer a dual warranty: a manufacturer’s material warranty of up to 50 years (non-prorated for the first 10–15 years, depending on the shingle line) and our own 10-year workmanship warranty that covers installation errors and labor. For repairs, we include a 2-year workmanship guarantee on the specific area serviced. All warranties are transferrable once within the first 10 years if you sell your home, adding resale value and extra protection for the next owner.