Fountain City | HEP Roofing

Whether you’re watching the ducks at Fountain City Lake or cheering on the Bulldogs at Central, you’ve probably noticed that our neighborhood’s roofs take a beating from Tennessee’s blazing summers, pounding thunderstorms, and sudden cold snaps. HEP’s certified roofing team lives and works right here, so we understand exactly how those weather swings can loosen shingles, warp flashing, and invite leaks. From classic Craftsman bungalows on Broadway to modern builds off Jacksboro Pike, we’ve safeguarded roofs of every style and slope—always with the same promise: HEP is on the way.

When you call us for a free inspection, we show up on time, climb up top, and document every finding so you can see what we see. Need a small repair, a full replacement, or an upgrade to energy-efficient architectural shingles? We partner with leading manufacturers to give you superior materials, factory-backed warranties, and financing options that won’t wreck your budget. Plus, our 24/7 emergency service means you’re never left scrambling when storms roll through Fountain City. Trust HEP to keep the rain out, the value in, and your peace of mind intact.

Gutter Replacements

Metal Roofing

Roof Inspections

Roof Repair

Roof Replacement

Roofing Done Right

Siding Solutions

Storm Damage Restoration

What our customers say

HEP was prompt in getting our job estimated and starting work. We had them replace a patio roof and perform some other minor repairs on the roof. They came out on Saturday, and Jason walked through everything, explaining the rationale behind his recommendations. They were exactly in line with existing recommendations from our home inspection, so I had confidence that he was giving his honest opinion and not just trying to upsell. Due to a clerical error, they removed our entire roof by accident, but replaced it at no cost. They immediately notified me when this happened and got it rectified right away. They were honest and transparent through the whole process. After the completion of the work, I notified them of a couple of punch list items and they knocked them out quickly without me having to pester or make a scene like you would with a less reputable contractor. This is the kind of contractor that you keep around. Reliable, easy to contact, responsive, and honest. I am a very independent DIYer, but if I can't do it, my first call will definitely be to HEP. . Thanks Jason and everyone at HEP.

Zachary C.

HEP is by far one of the best companies, of any kind, I've ever dealt with. We've had HEP replace our HVAC system and just signed contracts with them for some major plumbing repair and a new roof. In our experience with HEP, we've found that they do everything, and they do everything really well. Which is great for us because we don't have to waste any time going through the giant pain process of finding contractors and then finding out if we can trust them. With HEP, the whole experience is like working with your brothers and sisters. Everyone we've met has gone out of their way to make us feel like we're part of their family. To me, the kind of quality service you get from that kind of a business relationship is worth its weight in gold. Thank you, HEP!

Ninestream C.

Jason inspected our roof. He went out of his way to address a couple of issues we had and informed us of the cost to repair the ones remaining. Very pleased with his service!

Wes B.

Travis was the nicest person and help me in so many ways as far as the way my new roof should be

Betty G.

Tommy Fitzgerald and Jason Tew performed a roof inspection at my house. They were on time, courteous, friendly and respectful. More importantly they took pictures of my roof and explained each slide to me. I so appreciate their time!

Jen R.

We have used HEP in the past for plumbing and also some roof issues. Because of this, they offered us a free roof inspection. The tech (Tim Lawson) that came out was on time (actually a little earlier than expected), was very helpful and knowledgeable. He took his time to explain the repairs that we will be needing to our roof, offered affordable pricing and was very professional. I would recommend this company as they are fair in price and have knowledgeable, friendly , professional employees. Thanks HEP and Tim Lawson.

Melanie B.

Tim Lawson and Matt Williams performed a thorough review of the roof at my condo, gave me my options and I chose one. They performed their work that day in a fine manner.

David E.

thank you to a wonderful lady ( "H" ) . JImmy Swanner repaired our ceiling quickly and did a great job.would highly recommed HEP..

Bev C.

The contractor was very nice and patient, he went above and beyond to to a fantastic job on my roof, getting it perfect thank you you deserve 5 stars

Lisa A.

I wish all customer service was as good as the guys that work in the roofing department at HEP. They were polite, easy to talk to, very knowledgeable of my roof problem, explained everything that was wrong and what needed to be done immediately and in the near future. You guys are super!

Alice M.

FAQs

What roofing materials work best for homes in Fountain City’s climate?

Fountain City experiences hot, humid summers, heavy rainfall, and the occasional hail or wind event. Architectural asphalt shingles remain the most popular because they balance affordability, durability (25–30 years), and strong wind ratings. Metal roofing is an excellent upgrade for homeowners who want a 50-year life span, superior energy efficiency, and outstanding resistance to hail and high winds. Synthetic slate and composite shake also perform well here, giving the look of natural products without the weight or maintenance. During your estimate we’ll discuss your budget, aesthetic goals, and energy-efficiency needs to recommend the ideal material.

How long does a typical roof replacement take in Fountain City?

Most residential roof replacements are finished in one to three working days. The exact timeline depends on roof size, pitch, material choice, and weather conditions. We start by securing all necessary permits, then deliver materials the day before work begins. On installation day, our crew removes old shingles, inspects the decking, installs underlayment and flashing, and lays the new roofing material. We finish with a thorough magnetic nail sweep and site clean-up so you’re left with a spotless property.

Can you help me file an insurance claim for storm-related roof damage?

Absolutely. We have extensive experience working with all major insurance carriers that serve Fountain City. Our inspector will document damage with photos and a detailed report, meet with your adjuster on site if necessary, and guide you through the paperwork to ensure you receive every dollar you’re entitled to under your policy. Once the claim is approved, we coordinate scheduling so repairs or replacement happen quickly, minimizing the chance of further water intrusion.

How do I know whether my roof needs a repair or a full replacement?

Several factors guide the decision: • Age: Asphalt shingles older than 20 years are usually nearing the end of their service life. • Extent of Damage: Localized leaks, a handful of missing shingles, or minor flashing issues can often be repaired cost-effectively. Widespread granule loss, curling shingles, or sagging decking usually indicate replacement is smarter. • Energy Bills & Ventilation: Elevated cooling costs or mold in the attic can be signs the entire roofing system—including ventilation—needs updating. After a free inspection, we provide photographs and a clear written assessment so you can make an informed choice.

What warranties do you provide on new roofs?

You receive two layers of protection. First, the manufacturer’s warranty covers defects in the roofing material itself—up to 50 years for metal and lifetime for premium asphalt shingles. Second, our 10-year workmanship warranty guarantees that your roof was installed to the highest professional standards; if a leak occurs due to our labor, we’ll fix it at no cost. Optional extended manufacturer warranties that cover labor and materials for decades are also available when we install an approved complete roofing system.

Do you offer free roof inspections and estimates for Fountain City homeowners?

Yes, inspections and written estimates are 100% free of charge and carry no obligation. A certified roofing specialist will visit your property, examine the roof, attic, gutters, and flashing, and then provide a detailed report that includes photographs, recommended solutions, material options, and a transparent cost breakdown. Appointments are typically available within 24–48 hours, and evening or weekend slots can be arranged to fit your schedule.