Roof Replacement

Roof Replacement | Roofing | Greenback

When storms, age, or simple wear start letting Greenback’s sunshine and rain into your attic, HEP’s Roofing steps in with the craftsmanship and hometown care your property deserves. Our certified crews have replaced thousands of roofs across East Tennessee, pairing premium Owens Corning and metal options with meticulous installation that meets—and usually exceeds—local code. From the moment you schedule a free, no-obligation inspection, you’ll see why neighbors trust our straight-talk estimates, clear timelines, and job-site cleanliness. We even handle insurance paperwork and offer flexible financing so roofing worries never stand between you and a dry, energy-efficient home.

Every roof we install is backed by industry-leading manufacturer warranties and HEP’s own workmanship guarantee, giving you double peace of mind for decades to come. Choose from a spectrum of colors and profiles that elevate curb appeal while standing up to Greenback’s heat, hail, and high winds. Ready to trade anxiety for assurance? One call to HEP’s Roofing, and our local team will deliver a roof replacement that protects what matters most—without disrupting your daily life.

What our customers say

Tim Lawson and Matt Williams performed a thorough review of the roof at my condo, gave me my options and I chose one. They performed their work that day in a fine manner.

David E.

We (Leroy and Helen Queen, my parents) had our leaky roof replaced by HEP at the end of July 2019. We had a wonderful experience from start to finish: from Joshua who recommended HEP for our roofing needs, to Jason our Sales Rep who measured and then inspected the finished work, to Chris in the office who helped us with the financing, to the crew of men that came out and did a marvelous job removing, installing, and then tidying up afterwards. We were mightily impressed; they worked so quickly. We highly recommend giving HEP a call for your roofing needs based on our own experience with them. They all worked really hard and quickly to get us a new roof; something we very greatly appreciate. Thanks HEP!

Tosha M.

My air conditioner on my house is 12 years old so a yearly inspection is a must. thanks to mr cole for coming out and making sure my unit was still ok .. he did a great job inspecting and letting me know where i was standing with everything. it is hard to find a company also who is honest ,,does not rip you off and of course does the job the way it should be--RIGHT THE FIRST TIME. thanks so much guys,, you make a difference. i apologize - i cant get the option how to add another review so ill have to continue on this one ,, ,,,, for Mr Travis Colston.. you are a godsend. I am so confident moving forward with putting a new roof on my home. I cannot get over the fact how you guys give more than 100 percent making sure the work is done RIGHT as i said in the earlier paragraph. Your Roof Inspection was outstanding and professional ,, i have never felt better when faced with such a huge responsibility homeowners have -which one thing ,, eventually, is replacing your roof..... HEP has been FANTASTIC with everything else I needed done and i know they will be with this as well... THANK YOU SO MUCH

Andy J.

I wish all customer service was as good as the guys that work in the roofing department at HEP. They were polite, easy to talk to, very knowledgeable of my roof problem, explained everything that was wrong and what needed to be done immediately and in the near future. You guys are super!

Alice M.

Wil was very professional and gave helpful advice on what to do about our roof

Jessica C.

HEP was prompt in getting our job estimated and starting work. We had them replace a patio roof and perform some other minor repairs on the roof. They came out on Saturday, and Jason walked through everything, explaining the rationale behind his recommendations. They were exactly in line with existing recommendations from our home inspection, so I had confidence that he was giving his honest opinion and not just trying to upsell. Due to a clerical error, they removed our entire roof by accident, but replaced it at no cost. They immediately notified me when this happened and got it rectified right away. They were honest and transparent through the whole process. After the completion of the work, I notified them of a couple of punch list items and they knocked them out quickly without me having to pester or make a scene like you would with a less reputable contractor. This is the kind of contractor that you keep around. Reliable, easy to contact, responsive, and honest. I am a very independent DIYer, but if I can't do it, my first call will definitely be to HEP. . Thanks Jason and everyone at HEP.

Zachary C.

HEP is by far one of the best companies, of any kind, I've ever dealt with. We've had HEP replace our HVAC system and just signed contracts with them for some major plumbing repair and a new roof. In our experience with HEP, we've found that they do everything, and they do everything really well. Which is great for us because we don't have to waste any time going through the giant pain process of finding contractors and then finding out if we can trust them. With HEP, the whole experience is like working with your brothers and sisters. Everyone we've met has gone out of their way to make us feel like we're part of their family. To me, the kind of quality service you get from that kind of a business relationship is worth its weight in gold. Thank you, HEP!

Ninestream C.

Travis came out this afternoon and gave me a quote on a new roof and financing options. He was very informative and knowledgeable. Excellent customer service. I reccommend for fast and friendly service. Go VOLS!!

Scott T.

Travis was the nicest person and help me in so many ways as far as the way my new roof should be

Betty G.

We called Hep for a leaking roof. They were quick to respond and when they came out took photos to show us what needed to be done. The mgr. who had come out to evaluate the job came back to ensure everything he told us was to be done would be done. He checked out the job and we felt secure knowing everything was checked on to have been done correctly and what wasn't was redone right. Would definately reccommend Hep for roof work.

Rosemary A.

Roof Replacement in Greenback: Trust HEP for Lasting Protection

A roof replacement represents one of the most significant investments a Greenback homeowner can make, and HEP ensures that investment delivers value, durability, and peace of mind. Greenback’s distinctive blend of humid summers, occasional hailstorms, and sudden temperature swings requires a roofing system engineered and installed with precision. HEP’s roofing division focuses exclusively on matching the region’s environmental challenges to products and procedures that stand the test of time. Through meticulous assessments, premium materials, and master–level craftsmanship, the team provides roof replacement services that blend structural integrity with curb-side appeal, giving every home a refreshed profile and fortified protection from the elements.

Understanding the Greenback Climate’s Impact on Roofs

Greenback sits within a climatic transition zone, and that means roofs are routinely subjected to:

High UV radiation during long, sun-drenched summers
Heavy downpours that place sustained stress on gutters and flashing
Occasional ice events that exploit ventilation weaknesses
Wind gusts funneled through low Appalachian foothills, prying at shingles and ridge caps

These conditions accelerate shingle granule loss, rust flashings, warp roof decking, and shorten overall service life. HEP’s project managers study meteorological data along with real-world field reports to recommend roofing systems proven to resist the specific threats Greenback properties face year after year.

Signs Your Greenback Home Needs a Roof Replacement

Waiting until a leak drips onto the kitchen floor often multiplies repair costs. By spotting early indicators, homeowners can schedule a roof replacement before collateral damage spreads to insulation, drywall, or electrical components. Key warning signs include:

Curling or cupped shingle edges visible from the ground
Bald spots where asphalt granules have washed into downspouts
Discolored ceiling patches that appear after brief storms
Moss or algae colonies thriving on north-facing planes
Flashing sections that rattle during moderate winds
Daylight shining through attic boards or around roof penetrations

Homeowners who note two or more of these clues are strong candidates for a full roof assessment followed by a comprehensive replacement plan.

HEP’s Comprehensive Roofing Process

Replacing a roof extends far beyond nailing down new shingles. HEP orchestrates a multi-stage process that protects landscaping, minimizes disruption, and elevates structural resilience.

Detailed Inspection and Roofing Assessment

The project begins with an attic-to-ridge analysis. Using moisture meters, thermal imaging, and direct deck sampling, technicians chart hidden damage and ventilation voids. They evaluate:

Condition of decking along rafters and trusses
Integrity of underlayment layers and previous patchwork
Adequacy of soffit and ridge vent routes
Flashing performance around chimneys, vents, and skylights

Compiled into a digital diagnostic report, the findings guide material selection, scope of decking repairs, and scheduling.

Material Selection Tailored to Greenback Homes

HEP maintains relationships with leading roofing manufacturers, allowing clients to choose from a spectrum of products designed for Southeastern climates. Consultants weigh aesthetic goals against functional benefits such as impact ratings, reflectivity, and lifetime warranties. By aligning the material profile with the home’s architectural style—whether craftsman bungalow, ranch, or farmhouse—project teams ensure the finished roof elevates both protection and appearance.

Environmentally Conscious Disposal & Recycling

Greenback residents increasingly value sustainable construction practices. HEP responds by segregating tear-off debris on-site, sending asphalt shingles to recycling centers where they become aggregate for roadways. Metal flashing offcuts return to smelters, and wooden pallets re-enter circular supply chains. This eco-centric workflow diverts tons of waste from Tennessee landfills and meets emerging regulatory standards.

Premium Roofing Materials Offered by HEP

Material science drives roofing longevity, and HEP’s catalog reflects the latest innovations alongside time-tested classics.

Architectural Asphalt Shingles

Architectural shingles feature thicker fiberglass mats and sculpted profiles that mimic cedar shake. Their layered construction delivers:

Class A fire resistance
130-mph wind uplift ratings
Multi-tone granule blends to camouflage dirt and algae

HEP technicians secure each tab with pneumatic triple-fastening patterns and high-grade sealant strips, creating a monolithic shield across every slope.

Metal Roofing Systems

For homeowners seeking extended service life and striking aesthetics, standing seam or exposed-fastener metal panels present an optimal solution. Advantages include:

Reflective pigments that reduce attic temperatures
Recyclable steel or aluminum substrates
Interlocking seams that repel driving rain

HEP’s metal crews use roll-forming machinery on-site, customizing panel lengths to eliminate end-laps and maintain watertight integrity even along complex valleys.

Specialty Options for Unique Architectural Styles

Beyond mainstream selections, HEP sources:

Synthetic slate tiles weighing a fraction of natural quarried stone
Impact-rated designer shingles engineered for hail belts
Solar-integrated shingles that merge photovoltaic cells with asphalt layers

Each specialty option undergoes wind tunnel and accelerated weathering tests, ensuring it stands up to Greenback’s microclimatic quirks.

The Importance of Professional Installation

Even elite materials falter if installed without disciplined methodology. HEP’s dedication to craftsmanship ensures every roof replacement performs at its highest potential.

Building Code Compliance in Greenback

Local codes dictate minimum nailing patterns, flashing gauges, and ventilation ratios. HEP surpasses these baselines through:

Six-nail fastening on steep slopes where only four nails are required
Extra ice-and-water membrane along low-pitch eaves
Stainless steel ring-shank nails that resist corrosion

By integrating above-code practices, the team secures insurance eligibility and reduces risk of premature failure.

Ventilation & Insulation Integration

Inadequate attic airflow produces condensation, which degrades decking and spawns mold. HEP auditors compute net free ventilation area, then recommend ridge vents, gable vents, or mechanical boosters as needed. Simultaneously, crews balance insulation levels to the Department of Energy’s climate zone 4 guidelines, ensuring thermal equilibrium and preventing ice dams during snap freezes.

Storm Damage Expertise

Greenback’s severe weather season can dismantle roofing components within minutes. HEP integrates emergency response protocols into its roof replacement division.

Rapid Response After High Winds and Hail

When hailstones pummel shingles or wind gusts strip ridge caps, exposed underlayment can lead to immediate leaks. HEP’s field units deploy reinforcement tarps, board compromised decking, and photograph damage for documentation—all before full replacement planning commences.

Working With Insurance Adjusters

Navigating claim paperwork may feel daunting. HEP technicians compile digital photo logs, measured diagrams, and Carrier-standard moisture readings to substantiate roof replacement necessity. This transparent collaboration streamlines claim approval, allowing construction to proceed without bureaucratic delays.

Enhancing Energy Efficiency Through Roof Replacement

A new roof offers the perfect opportunity to integrate energy-saving upgrades that yield ongoing returns.

Cool Roofing Technologies

Reflective shingle granules and metallic pigments can deflect a significant portion of solar heat gain. During Greenback’s peak summer afternoons, cool roofs:

Lower attic temperatures by up to 30°F
Reduce HVAC cycling frequency
Extend service life of air handling equipment

HEP advises homeowners on ENERGY STAR-certified options that blend efficiency with neighborhood aesthetic guidelines.

Solar-Ready Roofing Upgrades

Installing a new roof prior to solar panel deployment is widely considered best practice. HEP builds in strategic reinforcements, including:

Pre-installed mounting brackets flashed into decking
Conduit pathways that eliminate visible cabling
Load-bearing calculations for rafter spans

With these preparations, future solar array additions require minimal invasive work and leave the primary waterproofing system intact.

Craftsmanship & Training at HEP

The skill of the installer defines the success of every roof replacement. HEP invests heavily in human capital to keep skillsets ahead of industry curves.

Safety Protocols on Every Greenback Jobsite

A safe jobsite preserves timelines, property, and morale. HEP mandates:

Daily harness inspections for all crew members working above six feet
Edge-guard and toe-board installations on slopes exceeding 6:12 pitch
Weather monitoring to suspend work during lightning or sustained winds above 30 mph

These measures reduce incidents and prevent deadline disruptions.

Ongoing Education and Certifications

Roofing materials evolve, and so must the professionals installing them. HEP’s roster of foremen and technicians attends manufacturer certification courses covering:

Heat-weld membrane techniques for low-slope sections
High-definition shingle color blending to avoid patchy aesthetics
Advanced flashing geometries for modern skylight designs

Annual recertification keeps every installer’s methods aligned with warranty requirements.

Maintenance Plans After Replacement

A newly installed roof is the beginning of a relationship, not the end. Routine maintenance prolongs lifespan and preserves warranty validity.

Scheduled Inspections

HEP’s maintenance schedules outline biannual check-ups that include:

Sealant integrity around vent stacks
Debris accumulation in valleys
Granule loss monitoring through downspout filters

These small interventions catch emerging issues before they escalate into structural threats.

Gutter and Flashing Upkeep

Functional gutters channel water away from foundations, and flashings guard the most vulnerable roof junctures. HEP’s maintenance crews clean, re-level, and reseal gutters while ensuring kick-out flashings remain snug against siding. By keeping water flow predictable, these services maintain the roof’s defensive perimeter and diminish moisture infiltration risks across all seasons in Greenback.

Roof Decking Reinforcement and Moisture Control

Greenback homes built before the mid-1990s often rely on spaced plank boards or thinner OSB panels that fall short of modern load requirements. During a roof replacement, HEP evaluates the nailing pull-out resistance of existing decking and recommends upgrades when necessary. Reinforcing the substrate prevents nail pops and ensures new shingles or panels maintain tight adhesion for decades.

Modern Sheathing Materials

7/16-inch APA-rated OSB engineered for enhanced edge stiffness
Tongue-and-groove plywood panels that eliminate gaps along rafters
Radiant-barrier sheathing with foil layers reflecting up to 97 % of radiant heat

HEP secures each sheet with ring-shank nails driven into rafters at six-inch intervals, then tapes seams using high-temperature butyl strips. This approach locks out wind-blown rain that can infiltrate beneath shingles during Greenback’s spring thunderstorms.

Edge Protection and Drip Lines

The roof perimeter is especially vulnerable to capillary water creep. Crews install hemmed metal drip edging under starter courses, forming a crisp line that channels water directly into gutters rather than behind fascia boards. At rake edges, they integrate over-bending techniques that stabilize shingle ends against lateral winds common on hilltop properties.

Navigating Greenback Permitting and HOA Guidelines

Replacing a roof without the correct paperwork can result in costly delays and stop-work orders. HEP shields homeowners from bureaucratic headaches by handling every regulatory step.

Streamlined Permit Acquisition

Project coordinators submit electronic applications to the Blount County Building Department, including:

Roof diagrams indicating ventilation upgrades
Manufacturer specification sheets for underlayment and shingles
Structural calculations when heavier materials, like concrete tiles, are selected

By anticipating reviewer questions and supplying complete data sets, HEP typically secures roofing permits within three to five business days, allowing installations to proceed on schedule.

HOA Architectural Reviews

Many Greenback subdivisions enforce covenants dictating approved roof colors, ridge vent profiles, and even nail-head visibility. HEP prepares color-accurate mock-ups and material sample boards that satisfy architectural committees during first review cycles. This proactive strategy eliminates resubmittals and keeps projects aligned with neighborhood aesthetics.

Preparing Your Property for Roof Replacement

Homeowners can partner with HEP to keep the jobsite safe and orderly. Simple preparations accelerate completion and protect belongings from incidental dust or vibration.

Interior Preparations

Remove delicate light fixtures or chandeliers hanging directly beneath roof joists
Cover attic-stored items with plastic sheeting to catch falling granules or sheathing debris
Secure wall art and mirrors, as hammer impacts may shift nails in drywall

Exterior Preparations

Mow lawns short the day before tear-off; this makes stray nails easier to detect with magnetic rollers
Relocate patio furniture, grills, and potted plants at least ten feet from the eave line
Mark sprinkler heads or landscape lighting so crews avoid accidental damage while staging ladders

HEP supplies protective plywood sheets for AC condensers, hot tubs, and specialty garden fixtures, ensuring every element of a homeowner’s outdoor living space remains unharmed throughout the roofing process.