Roof Replacement

Roof Replacement | Roofing | New Tazewell

Whether your shingles are curling, your metal panels are rusting, or last spring’s storm left you with a stubborn leak, HEP’s Roofing is ready to bring a fresh start to your home in New Tazewell. Our crew blends small-town friendliness with industry-leading know-how, stripping away tired, worn-out roofs and installing durable systems engineered for the Tennessee climate. From the first inspection to the final nail, you’ll have a single point of contact, clear timelines, and constant photo updates—so you always know exactly what’s happening over your head.

We partner with top manufacturers for asphalt, metal, and specialty roofing, matching each replacement to your budget, architectural style, and energy-efficiency goals. Every project is backed by manufacturer warranties and HEP’s own workmanship guarantee, giving you years of peace of mind. Ready to trade guesswork and patch jobs for a flawless new roof? Let’s schedule your free assessment and see how effortless roof replacement can be when you call the hometown pros.

What our customers say

Travis was the nicest person and help me in so many ways as far as the way my new roof should be

Betty G.

Will is a great salesman he went through all the details on what needs to be done on my roof and I'm looking forward to doing business with him

George M.

We called Hep for a leaking roof. They were quick to respond and when they came out took photos to show us what needed to be done. The mgr. who had come out to evaluate the job came back to ensure everything he told us was to be done would be done. He checked out the job and we felt secure knowing everything was checked on to have been done correctly and what wasn't was redone right. Would definately reccommend Hep for roof work.

Rosemary A.

UPDATING THIS REVIEW** Will turned out to be even better than I originally noted. He returned to inform me that my new roof was put down without removing any of the boards below it -- so turned out my problem wasn't related to the roofing job, and in that case, it was going to need to be something I resolved. Since my roof is under warranty, nobody else could fix the problem except for HEP without voiding my warranty. I'm a working, single mom and this year has been so expensive due to home repairs and such. Financially, it's a struggle. Due to being overwhelmed by the news of having yet ANOTHER repair I need to come out of pocket for -- knowing that I really don't have much money to fork out in one sitting -- I honestly got a little emotional. Will proceeded to reach out to get a price for me, and as I expected, the price was more than I had. I inquired about adding the balance to my current finance agreement, but since it had been over 60 days -- that wasn't possible. So I told Will I wouldn't be able to do it. I expected him to basically say okay & leave, but he persisted trying to find an option that was going to work for me. He reached out to another guy (a boss or management of some type, I think), and on my behalf, pleaded for an option. They were able to work something out for me & it really meant a lot to have him persist like that. I definitely appreciate Will (and the management individual that has dealt with me at my worst multiple times now). Definitely have a better overall view of HEP as a whole now. I didn't feel like I was being taken advantage of. I didn't feel like I was being sold something because I didn't know any better. It felt like a real human experience, and I definitely am appreciative!

Amber H.

We (Leroy and Helen Queen, my parents) had our leaky roof replaced by HEP at the end of July 2019. We had a wonderful experience from start to finish: from Joshua who recommended HEP for our roofing needs, to Jason our Sales Rep who measured and then inspected the finished work, to Chris in the office who helped us with the financing, to the crew of men that came out and did a marvelous job removing, installing, and then tidying up afterwards. We were mightily impressed; they worked so quickly. We highly recommend giving HEP a call for your roofing needs based on our own experience with them. They all worked really hard and quickly to get us a new roof; something we very greatly appreciate. Thanks HEP!

Tosha M.

My air conditioner on my house is 12 years old so a yearly inspection is a must. thanks to mr cole for coming out and making sure my unit was still ok .. he did a great job inspecting and letting me know where i was standing with everything. it is hard to find a company also who is honest ,,does not rip you off and of course does the job the way it should be--RIGHT THE FIRST TIME. thanks so much guys,, you make a difference. i apologize - i cant get the option how to add another review so ill have to continue on this one ,, ,,,, for Mr Travis Colston.. you are a godsend. I am so confident moving forward with putting a new roof on my home. I cannot get over the fact how you guys give more than 100 percent making sure the work is done RIGHT as i said in the earlier paragraph. Your Roof Inspection was outstanding and professional ,, i have never felt better when faced with such a huge responsibility homeowners have -which one thing ,, eventually, is replacing your roof..... HEP has been FANTASTIC with everything else I needed done and i know they will be with this as well... THANK YOU SO MUCH

Andy J.

Wil was very professional and gave helpful advice on what to do about our roof

Jessica C.

HEP is by far one of the best companies, of any kind, I've ever dealt with. We've had HEP replace our HVAC system and just signed contracts with them for some major plumbing repair and a new roof. In our experience with HEP, we've found that they do everything, and they do everything really well. Which is great for us because we don't have to waste any time going through the giant pain process of finding contractors and then finding out if we can trust them. With HEP, the whole experience is like working with your brothers and sisters. Everyone we've met has gone out of their way to make us feel like we're part of their family. To me, the kind of quality service you get from that kind of a business relationship is worth its weight in gold. Thank you, HEP!

Ninestream C.

Travis came out this afternoon and gave me a quote on a new roof and financing options. He was very informative and knowledgeable. Excellent customer service. I reccommend for fast and friendly service. Go VOLS!!

Scott T.

If I can do a 10 star post I would everything was more than satisfactory and a lot of good information about Roofing from Christian Jordan and Connor.

Nichole P.

Why Roof Replacement Matters in New Tazewell

New Tazewell’s rolling terrain, variable weather patterns, and seasonal temperature swings create a unique set of challenges for every roof. Days can start with brilliant sunshine, rush into an afternoon thunderstorm, and end in cool, fog-laden evenings. That constant fluctuation stresses asphalt shingles, metal panels, and flashing details far more than in areas with a milder climate. When moisture freezes overnight and thaws the next morning, micro-fractures can widen, fasteners can loosen, and shingles can cup or crack. Over time, those small issues add up to premature roof failure.

HEP understands these specific regional demands. By tailoring roof replacement solutions to New Tazewell’s climate, the company helps homeowners safeguard interior spaces, improve energy efficiency, and enhance curb appeal. A well-engineered replacement roof resists wind uplift, diverts heavy rainfall, and keeps attic temperatures stable—benefits that ripple outward into lower utility bills and longer-lasting structural components inside the home.

Local Signs That Indicate You Need Roof Replacement

Visual Clues on the Exterior

Curling or cupping shingles along ridges and eaves
Granule loss that leaves bare asphalt exposed on older shingles
Dark streaks or blotches hinting at algae growth and moisture retention
Rust trails around flashing points, particularly near valleys and chimney bases
Sagging sections in the roofline, signalling compromised decking underneath

Indoor Red Flags

Water stains on ceilings after a spring thunderstorm
Peeling paint near crown molding adjacent to roof valleys
A musty smell in the attic even during drier months
Daylight visible through roof boards or past outdated vent boots
Insulation that feels damp to the touch, raising the risk of mold colonization

When two or more of these indicators appear, replacement rather than patching often becomes the most cost-effective long-term solution. HEP’s trained inspectors rely on thermal imaging, moisture meters, and ladder-assisted examinations to confirm the extent of deterioration.

The HEP Roof Replacement Process

Step 1: Comprehensive Roof Assessment

HEP’s assessment extends beyond a quick glance. Technicians evaluate:

Decking integrity beneath existing shingles
Condition of underlayment and drip edges
Ventilation capacity of soffit and ridge openings
Flashing function around dormers, skylights, and step-walls
The projected lifespan of remaining roofing materials

By gathering dataset-level details, the team crafts an appropriate replacement plan paired to the home’s architecture and the homeowner’s long-term goals.

Step 2: Material Selection

Selecting the right material for a New Tazewell property means balancing durability with aesthetics. Homeowners working with HEP can choose from:

Architectural asphalt shingles engineered for 130-mph wind resistance
Impact-rated shingles for additional hail protection
Standing-seam metal options coated with high-reflectivity paint systems
Synthetic slate or shake profiles that replicate natural textures without the weight
Energy-efficient underlayments that reduce attic heat gain in July and August

Project managers present sample boards, color guides, and performance stats so clients can see and feel each option.

Step 3: Pre-Installation Preparation

Before a single shingle is removed, HEP secures the landscape. Crews deploy tarpaulins to cover shrubs, staging areas, and outdoor furniture. A magnetic sweep perimeter is established to capture stray nails at the end of each day. Dump trailers are precisely positioned to eliminate unsightly waste piles and to streamline debris removal.

Step 4: Tear-Off and Deck Inspection

All existing roofing layers are removed to expose the decking.
Technicians inspect every sheet of OSB or plywood, replacing any compromised segments.
Structural components are re-fastened using ring-shank nails that resist withdrawal in high winds.

This meticulous approach ensures the new system rests on a solid, code-compliant foundation.

Step 5: Weatherproofing Layers

HEP installs:

Self-adhering ice-and-water shield along eaves, valleys, and penetrations for leak defense.
Synthetic underlayment across the field, providing secondary water resistance and enhanced walkability.
Starter strip shingles at the perimeter to maximize adhesive sealant contact and mitigate wind uplift.

Step 6: Main Field Installation

Crews follow manufacturer-specified stagger patterns and nail placements. Every shingle or panel line is laser-aligned for both appearance and structural reliability. In the case of metal roofing, concealed fastener clips allow for thermal expansion without distorting the panels.

Step 7: Ventilation and Flashing

Ridge vents are sized according to attic square footage, ensuring proper air movement.
Flashing is fabricated on-site for a bespoke fit at roof-wall intersections.
High-temperature silicone sealants and butyl tape are applied under flashing seams for redundant moisture barriers.

Step 8: Site Cleanup and Post-Job Audit

Once installation wraps, supervisors run a 10-point inspection, which verifies:

Seamless alignment of ridge caps
Proper sealant application around every fastener head
Balanced intake and exhaust ventilation
Zero protruding nails or exposed underlayment

The final magnetic sweep captures any hidden metallic debris, returning the property to pristine condition.

Roofing Materials Suited to New Tazewell’s Climate

Architectural Asphalt Shingles

Engineered with thicker lamination, architectural asphalt shingles offer improved shadow lines and extended longevity. Polymer-modified asphalt formulas resist brittleness when winter lows dip into the 20s and maintain flexibility under summer highs that hover near 90°F.

Advantages include:

Multi-layer construction for greater wind uplift protection
Wide palette of dimensional colors that mimic cedar shake patterns
Cost-efficient compared to premium slate or tile options

Standing-Seam Metal Roofing

Metal’s superior lifespan—often exceeding 50 years—makes it a prime choice for property owners intending to stay put long term. In New Tazewell, metal roofs excel at shedding snow rapidly, reducing freeze-thaw cycles on the roof deck.

Key benefits:

Reflective coatings that lower peak attic temperatures
Interlocking seams that block wind-driven rain
Minimal maintenance beyond occasional rinsing

Synthetic Shake and Slate

Manufactured from high-grade polymers or rubber-composite materials, synthetic shakes boast Class A fire ratings and Class 4 impact resistance. They weigh a fraction of natural slate, allowing installation without expensive structural reinforcement.

Reasons to consider:

Enhanced curb appeal with authentic grain and chisel marks
Fade-resistant pigmentation for enduring color vibrancy
Recyclable composition aligning with eco-conscious building goals

Preparing Your Home for a Smooth Replacement Project

Interior Steps

Cover attic-stored items with lightweight drop cloths to catch dust dislodged by hammering.
Remove delicate wall décor in rooms directly under roof slopes; vibrations can shift frames.
Confirm that attic access is clear so installers can inspect ventilation during the project.

Exterior Measures

Relocate vehicles from the driveway so crews can maneuver trucks and trailers.
Mark sprinkler heads with flags to avoid unintentional damage from equipment.
Trim tree branches within three feet of the roof line to enhance post-job ventilation and sunlight exposure.

Properly staging the property assures HEP teams maintain their projected timelines and prevents avoidable disruptions.

The Role of Ventilation and Insulation in New Tazewell Roof Replacements

Why Adequate Airflow Is Non-Negotiable

Inadequate ventilation traps moist air inside the attic. When overnight temperatures fall, that moisture condenses on rafters and sheathing, spurring rot and mold. HEP calculates both intake and exhaust requirements by referencing the International Residential Code ratio of 1:150 (1 square foot of ventilation for every 150 square feet of attic floor space). Where ridge vents alone can’t meet that threshold, supplemental gable or roof-mounted vents are introduced.

Pairing Insulation Upgrades with a New Roof

Roof replacement offers an opportune moment to evaluate attic insulation. By boosting R-value with blown-in cellulose or fiberglass batts, homeowners can:

Reduce HVAC cycling in the humid Tennessee summers
Prevent ice dam formation during sudden cold snaps
Create a quieter interior environment by dampening rain noise on metal roofs

HEP coordinates insulation additions while crews are already on-site, saving time and maintaining job site cohesion.

Understanding Roofing Warranties

Manufacturer Warranty

Material warranties range from 25-year limited coverage to lifetime protection on premium options. These warranties guard against manufacturing defects like premature granule loss, blistering, or dimensional warping.

Workmanship Warranty

While material warranties protect against production issues, workmanship warranties secure the integrity of the installation itself. HEP backs its craftsmanship with a warranty that covers:

Flashing failures caused by improper overlap
Nail pops stemming from incorrect placement
Leaks due to insufficient sealant at penetrations

A dual-layer warranty structure gives New Tazewell homeowners confidence that both the product and the labor stand behind the finished roof.

Environmental Considerations and Recycling Practices

Asphalt Shingle Recycling

During tear-off, HEP segregates recyclable asphalt shingles from other debris. Those shingles are processed into pavement patch or new roofing material, diverting tons of waste from Tennessee landfills annually.

Metal Off-Cuts and Old Panels

Metal remnants, including gutter off-cuts and ridge caps, are bundled and sold to metal recyclers. The reclaimed steel and aluminum feed back into domestic manufacturing loops, reducing the need for virgin ore extraction.

Sustainable Underlayment Choices

HEP advocates for synthetic underlayments manufactured from post-consumer resin whenever feasible. These lightweight alternatives resist tear-through and remain dimensionally stable in high humidity, further extending the roof system’s service life.

Common Roof Replacement Challenges in New Tazewell

Steep Slopes and Multi-Gable Designs

Homes perched on the area’s hillsides often flaunt architecturally complex roofs. Multiple gables, dormers, and intersecting pitches demand skilled flashing techniques. HEP’s installers are trained to hand-bend step flashing for each rise and run, preventing the capillary action that can draw water beneath shingles.

High Winds along Open Ridges

Portions of New Tazewell experience gusts accelerating through valleys and gaps. HEP mitigates wind uplift concerns by:

Using six-nail patterns on shingles near ridges
Installing storm-clamp clips on exposed hip caps
Applying high-grade sealant under starter strips to create a monolithic perimeter

Sudden Weather Shifts Mid-Project

Weather applications can transform a clear morning into a rainy afternoon. Crews keep breathable synthetic tarps on standby, ensuring exposed decking remains dry should an unexpected storm roll in. Work pauses only resume once moisture levels on the deck surface return to acceptable parameters, as verified by moisture meters.

Long-Term Benefits of Professional Roof Replacement by HEP

Enhanced Energy Efficiency

A properly vented and insulated replacement roof locks conditioned air inside the house, easing the workload on HVAC systems. Over a decade, homeowners can recapture a significant portion of their roofing investment through utility savings alone.

Elevated Property Value

Curb appeal plays an outsized role in property appraisals. Fresh shingles, crisply aligned ridge caps, and accentuated gables can elevate a home’s perceived value, facilitating faster sales and potentially higher offers if the property hits the market.

Reduced Maintenance

Modern roofing materials paired with expert installation reduce ongoing maintenance. Architectural shingles resist algae streaking, metal panels shed debris with ease, and enhanced flashing techniques minimize chase-around leak repairs.

Roofing Safety Protocols Prioritized by HEP

Fall Protection Measures

Crews anchor personal fall arrest systems into the structural decking before tear-off begins. Roof brackets, guardrails, and rope grabs remain deployed until the final ridge cap is nailed down.

Weather Monitoring

Project managers track real-time Doppler radar feeds. If lightning is within a predetermined radius, work halts and teams evacuate the roof deck until conditions clear.

Material Handling

Bundles are stage-lifted to prevent overloading localized areas of the roof. Shingle luggers distribute weight evenly, preserving sheathing integrity and protecting workers from muscle strain.

Post-Replacement Maintenance Tips for Homeowners

Biannual Roof Checks

Even newly installed roofs benefit from quick visual inspections each spring and fall. Look for:

Leaves or twigs accumulating in valleys
Sealant cracks around pipe boots
Dislodged vent screens after strong winds

Gutter Hygiene

Clean gutters channel water away from fascia boards and the foundation. A clogged downspout can create backflow that reaches under shingle edges, nullifying some of the replacement roof’s protective advantages.

Trim Overhanging Branches

Limbs brushing against shingles can abrade granules. Keeping trees pruned back at least six feet ensures the roof retains its factory-engineered surface layer.

Industry Certifications and Ongoing Training

HEP invests in certification programs recognized across the roofing industry. Installers attend hands-on workshops that cover:

Proper nail gun calibration for consistent drive depth
Thermal imaging use for spotting hidden moisture pockets
Advances in synthetic underlayment adhesion technology

Continual training keeps crews current on evolving code requirements and manufacturer specifications, translating into roofs that outperform generic installations.

The Impact of a New Roof on Indoor Comfort

Temperature Regulation

A vented and insulated roof assembly moderates attic temperatures, leading to fewer temperature spikes inside living spaces. Residents notice rooms stay cooler during August afternoons and warmer during January nights without cranking the thermostat.

Acoustic Dampening

Thicker shingles and underlayment layers absorb sound vibrations. Rainstorms become a soothing patter rather than a disruptive roar. Metal roofing paired with sound-attenuating barriers offers similar tranquility even during hail events.

Integration of Roof Replacement with Other Exterior Upgrades

When planning broader renovations, aligning schedules can yield economies of scale. Coordinating roof replacement with new siding or window installations allows for:

Unified flashing across wall-to-roof transitions
Simultaneous painting or staining for cohesive aesthetics
Shared scaffolding setups reducing labor duplication

HEP collaborates with other trades to streamline project flow and protect newly installed roofing during adjacent exterior work.

Storm Damage Mitigation Through Robust Roof Design

High-Wind Nailing Patterns

Utilizing ring-shank nails driven flush but not over-penetrated ensures shingles remain attached even when gusts exceed regional design criteria. Enhanced nailing zones on premium shingles add adhesive ribbons that bond overlapping layers.

Impact-Resistant Shingles

Class 4 rated shingles withstand hailstones up to two inches in diameter without fracturing. By selecting these impact-resistant products, New Tazewell homeowners fortify their homes against sudden severe storms commonplace during transitional seasons.

Reinforced Hip and Ridge Caps

Hip and ridge areas absorb the brunt of wind forces. HEP installs specialty caps thicker than field shingles, integrating sealant strips underneath each piece to guard against uplift at connecting seams.

Understanding the Roof Replacement Timeline

Project Planning

Material lead times fluctuate, especially for specialty colors or metal coatings. HEP communicates anticipated delivery windows and secures production slots to align with agreed-upon start dates.

On-Site Execution

Most residential projects span two to three days from tear-off to final inspection, weather permitting. Complex roofs with multiple penetrations or intricate valleys may extend into a fourth day to maintain quality assurance standards.

Inspection and Closeout

The dedicated supervisor conducts a walk-through with the homeowner to review the installation, outline warranty documentation, and discuss maintenance routines. Any small punch-list items, such as paint touch-ups on vent pipes, are addressed before the project is officially closed.