Roof Replacement

Roof Replacement | Roofing | Gatlinburg

When Gatlinburg’s four-season weather starts taking its toll on your shingles, HEP’s Roofing team is ready to swap stress for security with a full roof replacement. We inspect every square foot, remove worn-out materials, and install premium Owens Corning and CertainTeed products designed to handle mountain winds, heavy snow, and summer downpours. You’ll get honest recommendations, clear pricing, and craftsmanship backed by industry-leading warranties—so your new roof looks great today and protects your home for decades.

From the first phone call to the final cleanup, you’ll notice why your neighbors say “HEP Is On The Way.” Our local, factory-certified crews arrive on time, respect your property, and finish most replacements in as little as one day. Flexible financing, 24/7 emergency support, and free estimates make the entire process effortless. Ready to trade leaks and missing shingles for lasting peace of mind? Reach out now and discover how easy roof replacement can be with a hometown team that treats you like family.

What our customers say

Wil was very professional and gave helpful advice on what to do about our roof

Jessica C.

HEP is by far one of the best companies, of any kind, I've ever dealt with. We've had HEP replace our HVAC system and just signed contracts with them for some major plumbing repair and a new roof. In our experience with HEP, we've found that they do everything, and they do everything really well. Which is great for us because we don't have to waste any time going through the giant pain process of finding contractors and then finding out if we can trust them. With HEP, the whole experience is like working with your brothers and sisters. Everyone we've met has gone out of their way to make us feel like we're part of their family. To me, the kind of quality service you get from that kind of a business relationship is worth its weight in gold. Thank you, HEP!

Ninestream C.

Travis came out this afternoon and gave me a quote on a new roof and financing options. He was very informative and knowledgeable. Excellent customer service. I reccommend for fast and friendly service. Go VOLS!!

Scott T.

If I can do a 10 star post I would everything was more than satisfactory and a lot of good information about Roofing from Christian Jordan and Connor.

Nichole P.

Travis was the nicest person and help me in so many ways as far as the way my new roof should be

Betty G.

Will is a great salesman he went through all the details on what needs to be done on my roof and I'm looking forward to doing business with him

George M.

We called Hep for a leaking roof. They were quick to respond and when they came out took photos to show us what needed to be done. The mgr. who had come out to evaluate the job came back to ensure everything he told us was to be done would be done. He checked out the job and we felt secure knowing everything was checked on to have been done correctly and what wasn't was redone right. Would definately reccommend Hep for roof work.

Rosemary A.

UPDATING THIS REVIEW** Will turned out to be even better than I originally noted. He returned to inform me that my new roof was put down without removing any of the boards below it -- so turned out my problem wasn't related to the roofing job, and in that case, it was going to need to be something I resolved. Since my roof is under warranty, nobody else could fix the problem except for HEP without voiding my warranty. I'm a working, single mom and this year has been so expensive due to home repairs and such. Financially, it's a struggle. Due to being overwhelmed by the news of having yet ANOTHER repair I need to come out of pocket for -- knowing that I really don't have much money to fork out in one sitting -- I honestly got a little emotional. Will proceeded to reach out to get a price for me, and as I expected, the price was more than I had. I inquired about adding the balance to my current finance agreement, but since it had been over 60 days -- that wasn't possible. So I told Will I wouldn't be able to do it. I expected him to basically say okay & leave, but he persisted trying to find an option that was going to work for me. He reached out to another guy (a boss or management of some type, I think), and on my behalf, pleaded for an option. They were able to work something out for me & it really meant a lot to have him persist like that. I definitely appreciate Will (and the management individual that has dealt with me at my worst multiple times now). Definitely have a better overall view of HEP as a whole now. I didn't feel like I was being taken advantage of. I didn't feel like I was being sold something because I didn't know any better. It felt like a real human experience, and I definitely am appreciative!

Amber H.

My air conditioner on my house is 12 years old so a yearly inspection is a must. thanks to mr cole for coming out and making sure my unit was still ok .. he did a great job inspecting and letting me know where i was standing with everything. it is hard to find a company also who is honest ,,does not rip you off and of course does the job the way it should be--RIGHT THE FIRST TIME. thanks so much guys,, you make a difference. i apologize - i cant get the option how to add another review so ill have to continue on this one ,, ,,,, for Mr Travis Colston.. you are a godsend. I am so confident moving forward with putting a new roof on my home. I cannot get over the fact how you guys give more than 100 percent making sure the work is done RIGHT as i said in the earlier paragraph. Your Roof Inspection was outstanding and professional ,, i have never felt better when faced with such a huge responsibility homeowners have -which one thing ,, eventually, is replacing your roof..... HEP has been FANTASTIC with everything else I needed done and i know they will be with this as well... THANK YOU SO MUCH

Andy J.

Jacob Newman and Christian Jordan were top notch! Extremely thorough, very professional and knowledgeable. They assessed the problems and offered multiple options for solutions. Would definitely recommend Jacob or Jordan for HVAC and roofing issues. HEP has gained a lifelong customer.

Sarah B.

Gatlinburg’s Unique Roofing Challenges

Mountain living paints a breathtaking backdrop, yet those same peaks and valleys create a demanding environment for every roof in Gatlinburg. HEP understands that a properly installed, high-performance roof replacement must be engineered for more than visual appeal—it has to outperform intense weather, altitude-specific UV exposure, and diverse wildlife pressures.

Mountain Climate and Weather Extremes

Gatlinburg’s elevation intensifies every season. Homes perched along ridgelines confront:

Rapid temperature swings that expand and contract decking and fasteners
Heavy winter snow loads that test structural framing and shingle integrity
Fierce spring thunderstorms delivering wind-driven rain at unpredictable angles
High summer UV levels that prematurely age conventional roofing membranes

A roof replacement designed by HEP incorporates ventilation, underlayment, and fastening patterns specifically engineered to thrive under those four-season stresses.

Wildlife and Environmental Factors

Black bears, raccoons, turkeys, and woodpeckers aren’t just picturesque neighbors—they can compromise roofing materials if construction shortcuts leave vulnerabilities. HEP technicians seal ridge vents, pipe boots, and soffit intersections in ways that deter animal intrusion without sacrificing airflow. The result is a roof that remains watertight and critter-resistant year after year.

Why Timely Roof Replacement Matters

Postponing a roof replacement rarely saves money in Gatlinburg’s climate. Every additional season of exposure compounds hidden damage that eventually migrates indoors. HEP’s roof replacement services proactively stop deterioration before it escalates into framing rot, electrical issues, or mold inside living spaces.

Structural Integrity and Safety

A weakened roof deck can no longer transfer snow loads down to the walls safely. Rafters begin to sag, nails back out, and shingles lift in gusting mountain winds. HEP’s crews remove compromised decking during replacement, install new sheathing where needed, and reinforce load-bearing connections to restore the home’s full structural capacity.

Energy Efficiency and Comfort

Thermal performance declines as shingles lose their reflective granules and underlayment deteriorates. HEP roof replacements add high-quality synthetic underlayment and can integrate radiant barriers or above-deck insulation. Homeowners soon notice reduced HVAC cycling, consistent attic temperatures, and lower energy bills.

Preserving Property Value

In vacation-home markets like Gatlinburg, curb appeal directly impacts booking rates and resale. A fresh HEP roof replacement in complementary colors elevates architectural charm while signaling to prospective buyers or renters that the property receives premier maintenance.

HEP’s Comprehensive Roof Replacement Process

No two Gatlinburg roofs share the same slope, pitch, or mountain exposure. HEP follows a refined, step-by-step procedure that adapts to each property’s unique conditions while adhering to industry best practices.

Initial Roof Inspection and Documentation

Detailed drone and on-roof photographs record current conditions
Moisture meter and attic evaluations reveal hidden leaks or ventilation obstacles
A written assessment outlines material failures, code deficiencies, and safety risks

This evidence-based approach informs material selection and installation techniques tailored to Gatlinburg’s building codes.

Material Selection Tailored to Gatlinburg Homes

HEP project managers collaborate with homeowners to choose from:

Architectural asphalt shingles rated for 130-mph wind uplift
Premium metal panels with Kynar 500 finishes that resist mountain UV fade
Synthetic slate or shake that emulates traditional looks without the weight

Color palettes consider neighborhood aesthetics, HOA guidelines, and energy-saving reflectivity.

Professional Tear-Off and Disposal

Old roofing is removed down to the decking to expose every potential vulnerability. HEP protects landscaping with tarps and magnetic rollers that collect stray nails, maintaining pristine grounds throughout the tear-off.

Precision Installation Techniques

During replacement, HEP crews:

Install ice and water shield in valleys and eaves where Gatlinburg freeze-thaw cycles attack first
Re-nail decking with ring-shank fasteners for superior pull-through resistance
Use six-nail shingle patterns or concealed clip systems on metal to exceed manufacturer wind warranties
Integrate ridge ventilation and intake solutions that balance attic airflow and reduce moisture accumulation

Post-Installation Quality Assurance

Before wrapping up, a supervisor conducts:

Infrared scans for hidden moisture anomalies
Fastener pull tests to verify correct penetration
Aerial photography to document finished craftsmanship

All results join the homeowner’s digital project file for future reference.

Roofing Materials Offered by HEP in Gatlinburg

Material choice influences performance, maintenance, and curb appeal. HEP curates roofing systems that have proven track records in mountain microclimates.

Architectural Asphalt Shingles

Architectural shingles remain Gatlinburg’s most popular option for their affordability and layered dimensional appearance. HEP installs shingles featuring:

Class 3 or Class 4 impact ratings to resist hail and falling branches
Scotchgard or copper granule technology that slows algae streaks common in humid valleys
Warranties up to 50 years when installed by factory-certified technicians

Standing Seam Metal Roofing

Homeowners aiming for longevity turn to standing seam metal because panels can endure six decades or more. HEP’s metal roof replacements include:

Concealed fasteners that eliminate leak-prone exposed screws
High-temperature underlayment that prevents condensation under metal in cold nights
Custom-fabricated flashings to fit Gatlinburg’s varied dormers and chimneys

Synthetic Slate and Shake Alternatives

Natural slate or cedar shake is visually stunning yet heavy and maintenance-intensive. Synthetic composites deliver that same rustic persona with lighter weight, color stability, and Class A fire ratings—essential for mountain cabins near forested slopes.

Eco-Friendly Roofing Options

Environmental stewardship resonates deeply in the Smokies. HEP offers:

Cool-roof shingles that reflect more solar energy
Recyclable metal panels
Underlayment made from post-consumer plastics

These choices reduce landfill waste and improve household energy profiles without sacrificing style.

Indicators Your Gatlinburg Home Needs Roof Replacement

Some roof failures broadcast themselves loudly; others lurk beneath layers until a severe storm exposes them. Regular visual checks help homeowners gauge urgency.

Visual Signs on the Exterior

Curling, cupped, or missing shingles along ridgelines
Rust streaks or paint blistering near fasteners on metal roofs
Granule accumulations in gutters after heavy rainfall
Daylight visible through roof decking at ridge or eave edges

Each signal points to compromised weatherproofing that merits professional evaluation.

Interior Warning Signals

Brown rings on ceiling drywall or tongue-and-groove boards
Musty odors in closets or crawlspaces
Drafts emanating from attic hatches during winter
Sagging insulation that indicates persistent moisture

Addressing these issues with a comprehensive HEP roof replacement prevents cosmetic fixes from spiraling into costly structural repairs.

Age and Warranty Considerations

Asphalt shingles in Gatlinburg may reach end-of-life at 15–20 years due to steep UV exposure, even if warranties list longer spans. Metal systems can exceed 40 years but may require replacement sooner if initial installation lacked proper thermal movement allowances. HEP factors manufacturer specifications and on-site conditions to recommend precise replacement timelines.

Navigating Insurance Claims for Roof Damage

Severe storms sweeping across the Smokies can leave widespread damage. HEP’s roof replacement expertise extends to assisting homeowners through claim procedures without direct involvement in policy negotiations.

Storm Damage Assessment

Certified inspectors differentiate between cosmetic issues and functional impairment. Photographic evidence highlights:

Hail impacts that fracture shingle mats or dent metal seams
Wind creases along shingle tabs indicating lost sealant bond
Punctures from falling limbs that breach underlayment

Documentation Strategies

Comprehensive storm packets include:

Date-stamped drone overviews
Close-up shingle or panel images with measurement scales
Written descriptions linking observed damage to specific weather events

Accurate documentation streamlines claim approvals and validates the need for full roof replacement rather than limited patchwork.

Coordination with Adjusters

On inspection day, HEP representatives walk adjusters through the findings, ensuring no damage gets overlooked. Clear communication accelerates replacement timelines, reducing the window of opportunity for subsequent moisture infiltration.

Protecting Your Investment After Roof Replacement

A new roof is a major capital improvement; safeguarding that investment ensures decades of worry-free performance.

Routine Maintenance Tips

Remove leaf buildup from valleys each autumn to prevent ice dams
Schedule a biannual visual check for exposed fasteners or sealant fatigue
Trim tree limbs back at least six feet from roof edges to reduce abrasion and shade-induced algae growth

Seasonal Roof Checklists

Spring:

Inspect for shingle displacement after winter storms
Verify attic intake vents remain clear of nesting materials

Summer:

Monitor attic temperatures; balanced ventilation reduces cooling loads
Clean gutters in mid-season to prevent overflow during sudden downpours

Fall:

Look for flashing uplift after hot-to-cold transitions
Ensure downspouts direct runoff away from foundations and crawlspaces

Winter:

Observe snow depth and gently remove excess to ease stress on roof structure
Check for icicles, a sign of inadequate attic insulation or ventilation

Ventilation and Insulation Upgrades

HEP’s roof replacements often include ridge vents, baffles, and insulation top-offs. By pairing fresh decking with optimized airflow, condensation risks plummet and heating costs stabilize through Gatlinburg’s chilly winters.

HEP’s Commitment to Craftsmanship and Local Community

Roof replacement is more than a transaction; it is a trust relationship between homeowners and skilled professionals who live and work in the same mountain community.

Certified and Trained Roofing Specialists

HEP invests in ongoing education through manufacturer training programs and industry associations. Each crew member masters:

Safety harness usage on steep-slope roofs
Proper nail gun calibration to avoid over-driving fasteners
Flashing geometries for complex valley intersections common in chalet-style homes

Safety Protocols on Every Jobsite

Mountain terrain introduces uneven ground and sudden winds. HEP establishes:

Perimeter warning lines and fall-protection anchors
Weather monitoring protocols that halt work when conditions become unsafe
Daily clean-up routines to remove loose debris that could roll downhill into neighboring yards

Supporting Gatlinburg’s Building Codes and Aesthetics

Local ordinances guard the city’s rustic charm and environmental health. HEP aligns its roof replacement practices with:

Fire-resistant material requirements for homes near forest boundaries
Color palettes harmonious with Smoky Mountain vistas
Debris disposal processes that uphold Gatlinburg’s recycling and waste-reduction goals

By integrating code compliance and stylistic sensitivity, HEP ensures every roof replacement enhances both the individual property and the broader community landscape.

Sustainable Roofing Upgrades for Gatlinburg Homes

In a region where conservation and scenic preservation shape daily life, many homeowners desire roofing systems that complement environmental values. HEP offers sustainable enhancements that deliver durability while shrinking ecological footprints.

Recycled Content Shingles and Panels

Modern manufacturing processes allow asphalt shingles to contain post-consumer granules and reclaimed asphalt binder, reducing the demand for virgin petroleum. Metal panels may also include a notable percentage of recycled steel or aluminum. Choosing these options:

Diverts waste from landfills
Lowers the energy intensity of production
Maintains the same wind and impact resistance ratings as non-recycled counterparts

Rainwater Management Integration

Roof replacements provide an ideal moment to incorporate collection strategies. By routing downspouts into storage barrels or underground cisterns, homeowners capture runoff for garden irrigation or landscape features. HEP accounts for:

Overflow prevention during Gatlinburg’s torrential storms
Leaf screens that keep debris out of holding tanks
Proper material selection to avoid leaching contaminants into stored water

Solar-Ready Roofing Preparations

Even if immediate photovoltaic installation is not in the budget, HEP can lay the groundwork by:

Reinforcing truss systems for future panel weight
Installing flashing boots and wiring chase pathways
Orienting ridge lines to maximize southern exposure where possible

With these preparations, adding solar panels later becomes a streamlined process that won’t disturb the newly installed roof.

The Importance of Proper Flashing in Mountain Roof Systems

While shingles or panels form the visible shield, flashing creates the watertight skeleton beneath. Gatlinburg’s steep roof lines and abundant valleys require meticulous flashing design to eliminate moisture traps.

High-Stress Junction Points

Chimney and stone fireplace chases
Skylight perimeters facing prevailing winds
Valley intersections where two roof planes meet
Low-slope porch tie-ins that collect drifting snow

Each location demands customized step flashing, counter flashing, or membrane boots configured to direct water safely into the drainage plane.

Flashing Materials That Withstand Gatlinburg Weather

24-gauge pre-finished steel resists corrosion from acidic rain and wood smoke
Lead-free aluminum alloys remain pliable in freezing temperatures yet stand up to UV exposure
High-temperature ice and water barrier membranes safeguard areas prone to ice dam formation

HEP’s installers overlap and seal these materials using manufacturer-approved adhesives and fasteners, creating redundant layers of defense against wind-driven moisture.

Common Misconceptions About Roof Replacement

Knowledge gaps often delay necessary projects or lead to shortcuts that sacrifice long-term performance. Addressing misconceptions helps Gatlinburg homeowners make informed decisions.

“A few missing shingles don’t matter.”
Small openings invite water beneath adjacent shingles, where rot spreads unseen until interior staining appears.
“Metal roofs are noisy in the rain.”
Modern assemblies include solid sheathing, underlayment, and attic insulation that dampen sound, often making metal roofs no louder than asphalt.
“Roof replacement can wait until leaks show up inside.”
By the time water stains ceilings, plywood decking and insulation may already require extensive replacement, multiplying project scope.
“All warranties cover labor.”
Material warranties vary widely; many cover product defects only. HEP ensures homeowners understand workmanship protections included with their specific system.

Understanding realities rather than myths empowers property owners to schedule roof replacements proactively and choose assemblies that align with performance expectations.