Roof Replacement

HEP RoofingRoof Replacement

Roof Replacement | Roofing | New Tazewell

Whether your shingles are curling, your metal panels are rusting, or last spring’s storm left you with a stubborn leak, HEP’s Roofing is ready to bring a fresh start to your home in New Tazewell. Our crew blends small-town friendliness with industry-leading know-how, stripping away tired, worn-out roofs and installing durable systems engineered for the Tennessee climate. From the first inspection to the final nail, you’ll have a single point of contact, clear timelines, and constant photo updates—so you always know exactly what’s happening over your head.

We partner with top manufacturers for asphalt, metal, and specialty roofing, matching each replacement to your budget, architectural style, and energy-efficiency goals. Every project is backed by manufacturer warranties and HEP’s own workmanship guarantee, giving you years of peace of mind. Ready to trade guesswork and patch jobs for a flawless new roof? Let’s schedule your free assessment and see how effortless roof replacement can be when you call the hometown pros.

What our customers say

Travis was the nicest person and help me in so many ways as far as the way my new roof should be
Betty G. profile photo
Betty G.
Will is a great salesman he went through all the details on what needs to be done on my roof and I'm looking forward to doing business with him
George M. profile photo
George M.
We called Hep for a leaking roof. They were quick to respond and when they came out took photos to show us what needed to be done. The mgr. who had come out to evaluate the job came back to ensure everything he told us was to be done would be done. He checked out the job and we felt secure knowing everything was checked on to have been done correctly and what wasn't was redone right. Would definately reccommend Hep for roof work.
Rosemary A. profile photo
Rosemary A.
UPDATING THIS REVIEW** Will turned out to be even better than I originally noted. He returned to inform me that my new roof was put down without removing any of the boards below it -- so turned out my problem wasn't related to the roofing job, and in that case, it was going to need to be something I resolved. Since my roof is under warranty, nobody else could fix the problem except for HEP without voiding my warranty. I'm a working, single mom and this year has been so expensive due to home repairs and such. Financially, it's a struggle. Due to being overwhelmed by the news of having yet ANOTHER repair I need to come out of pocket for -- knowing that I really don't have much money to fork out in one sitting -- I honestly got a little emotional. Will proceeded to reach out to get a price for me, and as I expected, the price was more than I had. I inquired about adding the balance to my current finance agreement, but since it had been over 60 days -- that wasn't possible. So I told Will I wouldn't be able to do it. I expected him to basically say okay & leave, but he persisted trying to find an option that was going to work for me. He reached out to another guy (a boss or management of some type, I think), and on my behalf, pleaded for an option. They were able to work something out for me & it really meant a lot to have him persist like that. I definitely appreciate Will (and the management individual that has dealt with me at my worst multiple times now). Definitely have a better overall view of HEP as a whole now. I didn't feel like I was being taken advantage of. I didn't feel like I was being sold something because I didn't know any better. It felt like a real human experience, and I definitely am appreciative!
Amber H. profile photo
Amber H.
We (Leroy and Helen Queen, my parents) had our leaky roof replaced by HEP at the end of July 2019. We had a wonderful experience from start to finish: from Joshua who recommended HEP for our roofing needs, to Jason our Sales Rep who measured and then inspected the finished work, to Chris in the office who helped us with the financing, to the crew of men that came out and did a marvelous job removing, installing, and then tidying up afterwards. We were mightily impressed; they worked so quickly. We highly recommend giving HEP a call for your roofing needs based on our own experience with them. They all worked really hard and quickly to get us a new roof; something we very greatly appreciate. Thanks HEP!
Tosha M. profile photo
Tosha M.
My air conditioner on my house is 12 years old so a yearly inspection is a must. thanks to mr cole for coming out and making sure my unit was still ok .. he did a great job inspecting and letting me know where i was standing with everything. it is hard to find a company also who is honest ,,does not rip you off and of course does the job the way it should be--RIGHT THE FIRST TIME. thanks so much guys,, you make a difference. i apologize - i cant get the option how to add another review so ill have to continue on this one ,, ,,,, for Mr Travis Colston.. you are a godsend. I am so confident moving forward with putting a new roof on my home. I cannot get over the fact how you guys give more than 100 percent making sure the work is done RIGHT as i said in the earlier paragraph. Your Roof Inspection was outstanding and professional ,, i have never felt better when faced with such a huge responsibility homeowners have -which one thing ,, eventually, is replacing your roof..... HEP has been FANTASTIC with everything else I needed done and i know they will be with this as well... THANK YOU SO MUCH
Andy J. profile photo
Andy J.
Wil was very professional and gave helpful advice on what to do about our roof
Jessica C. profile photo
Jessica C.
HEP is by far one of the best companies, of any kind, I've ever dealt with. We've had HEP replace our HVAC system and just signed contracts with them for some major plumbing repair and a new roof. In our experience with HEP, we've found that they do everything, and they do everything really well. Which is great for us because we don't have to waste any time going through the giant pain process of finding contractors and then finding out if we can trust them. With HEP, the whole experience is like working with your brothers and sisters. Everyone we've met has gone out of their way to make us feel like we're part of their family. To me, the kind of quality service you get from that kind of a business relationship is worth its weight in gold. Thank you, HEP!
Ninestream C. profile photo
Ninestream C.
Travis came out this afternoon and gave me a quote on a new roof and financing options. He was very informative and knowledgeable. Excellent customer service. I reccommend for fast and friendly service. Go VOLS!!
Scott T. profile photo
Scott T.
If I can do a 10 star post I would everything was more than satisfactory and a lot of good information about Roofing from Christian Jordan and Connor.
Nichole P. profile photo
Nichole P.

Expert Roof Replacement in New Tazewell: Why Property Owners Choose HEP

New Tazewell’s rolling foothills, fluctuating temperatures, and seasonal storms make a reliable roofing system indispensable for every home and business in the community. HEP has earned a strong reputation across Claiborne County for thorough, detail-oriented roof replacement projects that stand up to local weather patterns while complementing the architectural character of each structure. By combining high-grade materials, precision craftsmanship, and strict adherence to building codes, the team ensures that every new roof delivers longevity, structural integrity, and aesthetic harmony.

Local Climate Challenges in Claiborne County

New Tazewell sits in a climatic crossroads where humid summers, heavy rainfall, and occasional snow place constant stress on roofing systems. Wind-driven rain can infiltrate shingles, while freeze-thaw cycles create expansion and contraction that loosen fasteners and expose underlayment. Roof replacement with HEP takes these localized factors into account, choosing materials and installation techniques that prevent premature deterioration.

Importance of a Sound Roofing System

A roof does far more than cap a structure; it shields insulation, framing, electrical wiring, and interior finishes. Even minor leaks can lead to mold growth, compromised indoor air quality, and structural rot. A timely roof replacement safeguards these hidden components, reducing long-term repair costs and preserving a property’s value in New Tazewell’s competitive real estate market.

Comprehensive Roof Replacement Process Offered by HEP

Every replacement project managed by HEP follows a systematic workflow that minimizes disruption and maximizes results.

Initial Roof Assessment

Skilled technicians conduct a meticulous inspection of decking, flashing, ventilation paths, and existing shingles. Moisture mapping tools, infrared imaging, and manual checks help identify hidden leaks, saturated insulation, and plywood delamination. This data drives the scope of work, ensuring no problematic areas remain concealed underneath the new roofing system.

Material Selection Tailored to New Tazewell Homes

After documenting the roof’s current condition, HEP provides material options that align with the structure’s pitch, style, and neighborhood design guidelines. Selections often include insulated metal panels for energy efficiency, architectural shingles for curb appeal, and composite options that replicate slate or cedar without the weight. Every recommendation balances performance, warranty coverage, and visual impact.

Tear-Off and Disposal

The team removes existing shingles, underlayment, and deteriorated flashing with specialized equipment that protects landscaping and siding from debris. Materials are sorted on-site to channel recyclable components—such as asphalt shingle granules and metal nails—into appropriate recycling streams.

Precision Installation

Engineered underlayment, ice and water shields, drip edges, and starter strips are installed in compliance with Tennessee wind-uplift standards. HEP technicians use six-nail patterns on shingles exposed to high winds and secure metal panels with concealed fasteners to prevent moisture intrusion. Proper ridge vent placement and intake ventilation calculations guarantee balanced airflow, reducing attic heat and moisture buildup.

Clean-Up and Final Inspection

Magnetic sweepers collect stray nails, and blowers clear gutters of granules or debris. The site supervisor conducts a final walkthrough, checking that flashing transitions, chimney saddles, and penetration seals meet manufacturer guidelines. A detailed post-installation report—including photographs—documents the finished work for the property owner’s records.

Roofing Materials Available for Replacement Projects

A key factor in the long-term success of roof replacement rests on material selection. HEP sources products designed for longevity, energy efficiency, and aesthetic compatibility with New Tazewell architecture.

Architectural Asphalt Shingles

Architectural—or dimensional—shingles offer layered construction, delivering depth and shadow lines that mimic natural slate. Their fiberglass mat core resists tearing, while algae-resistant granules maintain color integrity despite humid Tennessee summers.

Metal Roofing Panels

Galvalume steel and aluminum standing-seam panels reflect solar radiation, lowering attic temperatures and reducing HVAC workloads. Their interlocking seams provide exceptional protection against wind uplift and driving rain. Additionally, durable factory finishes resist fading and chalking.

Energy-Efficient Options

Energy Star–rated cool shingles and reflective coatings help New Tazewell homeowners offset rising utility costs. These surfaces deflect infrared heat, enabling attics to remain cooler during peak summer months, which in turn extends the life span of indoor insulation and HVAC equipment.

Specialty Accessories

• Ice and water barriers for vulnerable valleys
• Color-matched ridge vents that blend seamlessly with shingles
• Corrosion-resistant drip edges to channel runoff away from fascia boards

Signs Your New Tazewell Roof Needs Replacement

Ignoring early indicators of deterioration can lead to interior damage and rising repair costs.

  • Curling, cracked, or missing shingles after thunderstorms
  • Shingle granules collecting in gutters and downspouts
  • Daylight visible through attic boards or ridge vent gaps
  • Water stains on ceilings, rafters, or insulation
  • Sagging roof planes indicating compromised decking
  • Persistent moss or lichen growth, which can entrap moisture

Timely roof replacement by HEP eliminates these problems before they evolve into structural hazards.

Benefits of Timely Roof Replacement with HEP

Replacing a failing roof delivers tangible advantages that extend far beyond basic shelter.

Enhanced Weather Protection

Seamless underlayment systems, hurricane-rated fasteners, and high-performance shingles form a defensive barrier against wind, rain, and hail. This resilience preserves interior finishes, furniture, and electronics from water damage.

Improved Energy Efficiency

Proper attic ventilation and reflective roofing materials significantly reduce heat transfer. Lower attic temperatures moderate HVAC cycles, translating into lower utility bills and reduced greenhouse gas emissions.

Boosted Property Value

A freshly installed roof with transferable warranties is a persuasive selling feature, assuring prospective buyers that a major component of the home will remain trouble-free for decades.

Reduced Maintenance

Modern roofing systems engineered by HEP feature impact-resistant surfaces and algae-inhibiting technology. Homeowners spend less time and money on patching, cleaning, and reapplication of surface treatments.

Sustainability and Environmentally Conscious Practices

HEP integrates eco-friendly methods into every project, enhancing community stewardship and complying with Tennessee environmental regulations.

Recycling Old Roofing Materials

Torn-off shingles are processed to recover asphalt for pavement production, decreasing landfill waste. Metal flashings and gutters are separated for smelting and reuse in new manufacturing cycles.

Cool Roofing Solutions

Reflective granules and metal finishes reduce urban heat island effect and promote lower energy consumption. These solutions support greener building certifications and improve occupant comfort.

Preparation Steps for a Smooth Roof Replacement Project

Effective preparation helps shorten project timelines and protect household items.

  • Trim tree branches to provide unobstructed access for ladders and material hoists
  • Relocate patio furniture, grills, and potted plants away from the work zone
  • Cover items in attic storage with plastic sheeting to shield them from dust
  • Secure wall art and fragile décor; hammer vibrations may loosen nails
  • Notify neighbors about upcoming activity to mitigate parking or noise concerns

Clear communication with the HEP project manager ensures adjustments can be made for unique site requirements.

Common Misconceptions About Roof Replacement

Misinformation can delay necessary upgrades and compromise performance.

“A Few Missing Shingles Don’t Matter”

Localized shingle loss often indicates systemic fastener fatigue or adhesive failure. Wind can then infiltrate under adjacent shingles, progressively widening damaged areas. Comprehensive replacement eliminates this domino effect by installing a uniformly secure roof field.

“Metal Roofs Are Too Noisy”

Modern standing-seam and snap-lock panels use solid sheathing and underlayment that absorb sound. Rain noise levels are comparable to asphalt shingles, dispelling the myth of excessive clatter.

“New Roofs Automatically Solve Ventilation Problems”

Ventilation is achieved through calculated intake and exhaust ratios. A new roof without balanced airflow merely covers the symptoms; HEP addresses the root cause by integrating ridge vents, soffit vents, and baffles.

“DIY Replacement Saves Money”

Improperly installed flashing or underlayment voids manufacturer warranties and can lead to costly water damage. Professional installation by HEP secures warranty protections and ensures compliance with New Tazewell building codes.

Post-Replacement Care and Maintenance Recommendations

Even the most durable roofing system benefits from routine upkeep.

Semi-Annual Inspections

Spring and fall visual checks for punctures, lifted shingles, or sealant degradation allow small issues to be addressed before extreme heat or freezing temperatures exacerbate them.

Gutter and Downspout Cleaning

Removing leaves, twigs, and shingle granules prevents water backup that can seep beneath shingles and deteriorate fascia boards.

Attic Ventilation Monitoring

Homeowners should occasionally verify unobstructed soffit vents and maintain clear pathways for air circulation, stabilizing attic humidity and prolonging roof life.

Prompt Storm Damage Response

After severe weather, swift evaluation and targeted repairs maintain warranty coverage and prevent moisture intrusion.

Roof Replacement Timeline: Day-by-Day Expectations

Understanding the sequence of events helps property owners plan around work crews and equipment.

  1. Day 1 – Material Delivery
    • Shingles, underlayment, fasteners, and ventilation components are staged in a designated area.
    • Protective tarps are laid to guard flower beds and hardscape.

  2. Day 2 – Full Tear-Off
    • Crews remove existing roofing layers down to the decking.
    • Deck boards are inspected for rot, fungus, or nail pops and replaced as needed.

  3. Day 3 – Dry-In Phase
    • Ice and water shield is applied to eaves and valleys.
    • Synthetic underlayment and drip edges establish a watertight barrier.

  4. Day 4 – Shingle or Panel Installation
    • Starter strips are fastened along eaves.
    • Main field shingles or standing-seam panels are secured in staggered rows.

  5. Day 5 – Flashing & Ventilation
    • Chimney, skylight, and valley flashings are integrated.
    • Ridge vents and soffit baffles complete the ventilation system.

  6. Day 6 – Site Clean-Up
    • Magnetic sweeps collect nails, and dumpsters are removed.
    • Final inspection ensures code compliance and aesthetic consistency.

Large or complex roofs can extend the timeline, but most New Tazewell homes fit within this week-long schedule.

Flashing, Underlayment, and Edge Metal: Small Components, Big Impact

Neglecting these auxiliary materials undermines even the highest-quality shingles.

Types of Flashing

• Step flashing for sidewalls
• Counter flashing for chimneys
• Valley flashing to channel water to gutters
• Boot flashing that seals pipe penetrations

Underlayment Choices

• Synthetic polymer sheets for superior tear resistance
• Rubberized asphalt membranes for ice-dam protection
• Felt underlayment as a budget-friendly secondary barrier

Edge Metal Benefits

Drip edges and rake metal prevent capillary action that can draw water back under shingles. Powder-coated finishes resist corrosion and blend with fascia trim.

Local Building Codes and Permit Considerations

New Tazewell enforces Claiborne County construction standards that dictate sheathing thickness, fastener length, and ventilation ratios. HEP secures permits, schedules inspections, and documents compliance to protect property owners from fines or resale complications.

Key code elements include:

  • Minimum 15-pound felt or equivalent synthetic underlayment over decking
  • Ice barrier extending 24 inches inside exterior wall line for low-slope roofs
  • Fasteners long enough to penetrate decking by at least 3/4 inch
  • Net-free ventilation area equal to 1/150 of attic square footage, balanced between intake and exhaust

Meeting or exceeding these benchmarks ensures new roofs remain safe, efficient, and insurable.

Architectural Harmony: Matching Roof Style to Home Design

A new roof should enhance, not clash with, the aesthetic lines of the property. HEP consultants guide owners through color palettes, profile depths, and texture options that complement siding, masonry, and trim colors.

Considerations include:

  • Earth-tone laminates that blend with rustic log cabins
  • Deep charcoal architectural shingles for brick Colonials
  • Bronze standing-seam panels that accent modern farmhouses
  • Weathered wood composites that pair with stone veneers

Thoughtful selection boosts curb appeal and neighborhood cohesion.

Storm Resilience Upgrades Specific to East Tennessee

Spring hail and summer microbursts can pummel roofing materials. HEP offers reinforcement options that bolster performance under regional storm conditions.

Impact-Rated Shingles

Class 4 asphalt shingles incorporate SBS polymer blends that absorb hail strikes without fracturing.

High-Wind Nailing Patterns

Enhanced six-nail or eight-nail configurations elevate wind-resistance to 130 mph or higher.

Supplemental Fasteners for Metal Roofs

Stainless-steel clips and butyl sealant strips deliver additional hold-down strength along ridges and hips.

Protective Roof Coatings

Elastomeric or acrylic topcoats add UV stability and seal minor granule loss.

Safety Protocols During Roof Replacement

On-site safety not only protects workers but also safeguards residents and visitors.

  • OSHA-compliant harnesses and lifelines on slopes exceeding 6/12 pitch
  • Warning lines and flags that outline exclusion zones
  • Hard hats, eye protection, and slip-resistant footwear for crew members
  • Daily tool audits to prevent loose hardware from becoming hazards
  • On-site first-aid kits and trained personnel in CPR and basic wound care

Strict adherence to these practices minimizes risk and fosters an orderly project environment.

How Roof Replacement Can Influence Home Insurance

Insurers often evaluate a roof’s age and material when calculating premiums or renewing coverage. A new, code-compliant roof installed by HEP can:

• Lower wind or hail deductibles based on impact-resistant ratings
• Remove policy surcharges tied to aged or deteriorated shingles
• Improve eligibility for multi-line discounts with documented proof of replacement
• Enhance claim confidence due to proper installation records and permits

Before policy renewal, homeowners can supply completion certificates to underwriters, potentially realizing cost savings.

Ventilation Science: Balancing Intake and Exhaust

Attic moisture and heat removal rely on an equilibrium between soffit vents (intake) and ridge vents (exhaust). HEP calculates net-free area using established formulas, ensuring even airflow that prevents:

  • Ice dams forming along eaves in winter
  • Shingle blistering from trapped heat in summer
  • Metal component condensation that can drip onto insulation

Proper ventilation also preserves manufacturer warranties by maintaining temperature and humidity thresholds.

Deck Inspection and Reinforcement

Healthy decking forms the foundation of a successful roof replacement. HEP assesses:

• Plywood thickness for load capacity
• Moisture content to identify hidden leaks
• Nail pull-out strength to confirm secure fastener retention

Compromised sections are replaced with code-approved sheathing, and adhesive tape is applied over seams to prevent air infiltration.

By integrating meticulous structural evaluation with high-performance materials and disciplined installation methods, HEP continues to deliver roof replacement solutions that endure New Tazewell’s demanding climate while elevating the architectural charm of every property they serve.

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