Roof Repair

HEP RoofingRoof Repair

Roof Repair | Roofing | New Market

When a sudden Tennessee storm rattles the shingles over your New Market home, you don’t have time to gamble on a quick fix— you need a neighbor you can trust. HEP’s Roofing team lives and works right here in Jefferson County, so we understand how intense sun, high winds, and heavy rain can conspire to shorten a roof’s lifespan. From pinpointing elusive leaks to replacing storm-damaged flashing, our certified technicians bring decades of local experience and industry-leading materials to every call. We show up on schedule, walk you through the problem in plain English, and provide transparent pricing before a single nail is driven.

Because peace of mind shouldn’t have to wait, we’re available for same-day emergency repairs and back our workmanship with iron-clad warranties. Whether your roof is asphalt, metal, or specialty architectural shingles, HEP delivers repairs that blend seamlessly with your existing materials and boost overall curb appeal. Let us handle the heights and hazards—so you can get back to enjoying the quiet charm of New Market, confident that the roof over your head is built to last.

What our customers say

Travis came out this afternoon and gave me a quote on a new roof and financing options. He was very informative and knowledgeable. Excellent customer service. I reccommend for fast and friendly service. Go VOLS!!
Scott T. profile photo
Scott T.
Jason inspected our roof. He went out of his way to address a couple of issues we had and informed us of the cost to repair the ones remaining. Very pleased with his service!
Wes B. profile photo
Wes B.
Travis was the nicest person and help me in so many ways as far as the way my new roof should be
Betty G. profile photo
Betty G.
We called Hep for a leaking roof. They were quick to respond and when they came out took photos to show us what needed to be done. The mgr. who had come out to evaluate the job came back to ensure everything he told us was to be done would be done. He checked out the job and we felt secure knowing everything was checked on to have been done correctly and what wasn't was redone right. Would definately reccommend Hep for roof work.
Rosemary A. profile photo
Rosemary A.
We have used HEP in the past for plumbing and also some roof issues. Because of this, they offered us a free roof inspection. The tech (Tim Lawson) that came out was on time (actually a little earlier than expected), was very helpful and knowledgeable. He took his time to explain the repairs that we will be needing to our roof, offered affordable pricing and was very professional. I would recommend this company as they are fair in price and have knowledgeable, friendly , professional employees. Thanks HEP and Tim Lawson.
Melanie B. profile photo
Melanie B.
Tim Lawson and Matt Williams performed a thorough review of the roof at my condo, gave me my options and I chose one. They performed their work that day in a fine manner.
David E. profile photo
David E.
I was very pleased with the service thr HEP technician provided. He explained everything he did and future required fixes in great detail. We've used HEP for roof repair and HVAC services and have been very pleased with by the services provided. I would recommend to friends and family.
Stephanie C. profile photo
Stephanie C.
thank you to a wonderful lady ( "H" ) . JImmy Swanner repaired our ceiling quickly and did a great job.would highly recommed HEP..
Bev C. profile photo
Bev C.
I wish all customer service was as good as the guys that work in the roofing department at HEP. They were polite, easy to talk to, very knowledgeable of my roof problem, explained everything that was wrong and what needed to be done immediately and in the near future. You guys are super!
Alice M. profile photo
Alice M.
HEP was prompt in getting our job estimated and starting work. We had them replace a patio roof and perform some other minor repairs on the roof. They came out on Saturday, and Jason walked through everything, explaining the rationale behind his recommendations. They were exactly in line with existing recommendations from our home inspection, so I had confidence that he was giving his honest opinion and not just trying to upsell. Due to a clerical error, they removed our entire roof by accident, but replaced it at no cost. They immediately notified me when this happened and got it rectified right away. They were honest and transparent through the whole process. After the completion of the work, I notified them of a couple of punch list items and they knocked them out quickly without me having to pester or make a scene like you would with a less reputable contractor. This is the kind of contractor that you keep around. Reliable, easy to contact, responsive, and honest. I am a very independent DIYer, but if I can't do it, my first call will definitely be to HEP. . Thanks Jason and everyone at HEP.
Zachary C. profile photo
Zachary C.

Introduction to Roof Repair in New Market

Roofing in New Market, Tennessee, presents a unique set of challenges and opportunities for homeowners. Mild spring temperatures quickly give way to humid summers, autumn storms, and occasional winter ice events. These seasonal variables create a climate in which roofs must endure intense UV exposure, heavy rainfall, high winds, and rapid temperature fluctuations. When even a small section of roofing begins to deteriorate, moisture can penetrate the home’s envelope, leading to expensive structural damage and potential health risks from mold. HEP Company is dedicated to preventing those problems through comprehensive roof repair services tailored specifically to New Market’s environment.

Why Timely Roof Repair Matters in New Market

Timely repairs are more than a cosmetic concern; they protect structural integrity, energy efficiency, and occupant safety. In New Market, the consequences of deferred maintenance can escalate quickly because:

  • Moisture infiltration accelerates wood rot due to the region’s humidity.
  • Wind-driven rain from thunderstorms finds any weak point, causing hidden leaks.
  • Rapid freeze–thaw cycles in winter expand small cracks, turning minor gaps into major openings.
  • Sun-baked shingles lose protective granules faster, making them brittle and prone to breakage.

Weather Conditions in New Market

New Market receives roughly 50 inches of rainfall annually, well above the national average. In late summer, remnants of Gulf hurricanes occasionally sweep across East Tennessee, producing localized wind gusts surpassing 60 mph. Winter brings sporadic ice storms that add significant weight to roof structures. Each of these conditions affects asphalt, metal, and low-slope membranes differently, underscoring the need for an experienced contractor such as HEP that understands the local climate’s impact on roofing materials.

HEP Company: Expertise in Roofing Services

For property owners in New Market, professionally executed roof repairs hinge on two pillars: skill and reliability. HEP Company combines both through a workforce that is:

  • Factory-trained and certified on multiple roofing systems.
  • Experienced in steep-slope, low-slope, and specialty roofing.
  • Equipped with advanced diagnostic tools, from infrared moisture scanners to drone imaging.
  • Committed to Occupational Safety and Health Administration (OSHA) standards.

Certified Roofing Professionals

HEP’s roofers hold manufacturer authorizations on leading shingle, metal, and synthetic slate products. This ensures that every repair follows precise installation guidelines, preserving material warranties. Certification courses cover flashing details, ventilation specs, and quality control procedures—critical factors in New Market’s moisture-rich climate.

Materials and Techniques

HEP technicians use:

  • SBS-modified asphalt for flexible yet durable leak repairs.
  • Galvanized and Kynar-coated metal flashings that resist local humidity.
  • Polyurethane sealants rated for high UV exposure.
  • Pneumatic and hand-nailing techniques calibrated to shingle manufacturer specs.

Pairing the right material with the correct technique maximizes longevity and reduces the risk of repeat service calls.

Common Roofing Issues Addressed by HEP

HEP’s repair portfolio in New Market covers a broad spectrum of issues:

  • Missing or cracked shingles after wind events.
  • Lifted ridge caps that allow water intrusion.
  • Rusted or torn metal panels on standing-seam roofs.
  • Improperly secured drip edges leading to fascia rot.
  • Leaking valleys where debris accumulates.
  • Backed-out nails on older asphalt roofs.
  • Deteriorated chimney or skylight flashing.
  • Ponding water on low-slope membranes.

Step-by-Step Roof Repair Process by HEP

Thorough Roof Inspection

Every project begins with a multi-point inspection, where HEP technicians examine:

  • Shingle degradation and granule loss.
  • Flashing integrity around penetrations.
  • Attic ventilation to spot moisture or mold.
  • Underlayment condition via targeted deck lifting when necessary.

Damage Assessment and Action Plan

HEP develops a detailed scope of work that outlines:

  • Specific repair areas.
  • Materials to be used.
  • Estimated timeline.
  • Protection strategies for landscaping and exterior walls.

Secure Site Preparation

Safety barriers, tarp coverings, and magnetic nail sweepers are deployed. Gutters receive temporary guards to prevent repair debris from entering downspouts.

Quality Repairs and Installation

  • Damaged shingles are removed without disturbing surrounding material.
  • Replacement shingles are color-matched when possible to maintain curb appeal.
  • Flashings are custom-bent on-site for exact fit, especially around chimneys.
  • Underlayment tears are patched or replaced to restore waterproofing.
  • Sealant is applied to exposed fasteners and critical transition points.

Post-Repair Cleanup and Debris Removal

After installation, HEP completes:

  • Comprehensive magnet sweep of lawn and driveway.
  • Removal of tarps and disposal of waste at approved facilities.
  • Final visual inspection with the homeowner to confirm satisfaction.

Roofing Materials Serviced by HEP in New Market

  • Architectural asphalt shingles
  • 3-tab shingles (older roofs)
  • Standing-seam metal roofing
  • Corrugated agricultural metal panels
  • Thermoplastic polyolefin (TPO) membranes for low slope sections
  • Ethylene propylene diene terpolymer (EPDM) rubber roofs
  • Synthetic slate and composite shake

Sustainable Roofing Practices

HEP incorporates environmentally responsible methods:

  • Recycling old asphalt shingles when feasible.
  • Offering cool-roof shingle choices that reflect sunlight and lower attic temperatures.
  • Installing ridge and soffit vents to improve airflow, reducing reliance on mechanical cooling.
  • Advising on solar-ready roof designs for future photovoltaic systems.

Signs Your New Market Roof Needs Repair

Roofing issues often remain hidden until they evolve into major leaks. Homeowners should watch for:

  • Dark stains or streaks on interior ceilings.
  • Granules collecting in gutter troughs.
  • Curled shingle edges after summer heat waves.
  • Water stains around skylight wells.
  • Sudden spikes in utility bills, signaling loss of attic insulation due to moisture.
  • Daylight visible through attic boards, indicating compromised decking.

Advantages of Choosing HEP for Roof Repair in New Market

Local Expertise

HEP crews live and work in Jefferson County and surrounding areas, granting them first-hand knowledge of:

  • Typical wind patterns that loosen ridge caps.
  • High pollen counts that require frequent roof cleaning to prevent algae growth.
  • Local building codes and permitting processes.

Safety First Approach

  • Rigorous fall-protection protocols
  • Regular equipment inspections
  • Adherence to ladder safety and tie-off requirements

Warranty Support

  • Manufacturer warranty preservation through certified repairs
  • Workmanship assurances covering installation errors

Insurance Coordination

While HEP is not a public adjuster, its team can supply detailed documentation and photographs to facilitate smoother claim processing.

Preventative Maintenance Programs

Scheduled maintenance helps roofs reach their maximum service life. HEP offers customizable plans that include:

  • Bi-annual inspections (spring and autumn).
  • Gutter cleaning to prevent water backflow.
  • Sealant touch-ups around flashing.
  • Minor shingle replacement before problems escalate.

Seasonal Maintenance Checklist

Spring

  • Inspect for winter ice damage.
  • Remove debris from valleys and gutters.

Summer

  • Check for UV degradation of shingles.
  • Confirm ventilation system is operating efficiently.

Autumn

  • Clear leaves before heavy rainfall.
  • Examine flashing before freeze-thaw cycles begin.

Winter

  • Evaluate attic insulation to prevent ice dams.
  • Clear minor snow loads using safe roof-rake methods.

Storm Damage Emergency Response

New Market experiences sudden, intense thunderstorms capable of dislodging shingles or hurling debris onto roofs. HEP maintains an on-call crew prepared to:

  • Install emergency tarps to stop active leaks.
  • Remove fallen limbs that threaten roof structure.
  • Assess structural integrity before permanent repairs commence.

Importance of Ventilation and Insulation

A well-ventilated attic extends roof life by:

  • Regulating temperature to lessen thermal shock on shingles.
  • Reducing moisture that can warp decking.
  • Lowering indoor humidity, which helps HVAC systems run more efficiently.

HEP evaluates ridge vents, soffit vents, and gable vents, ensuring balanced intake and exhaust airflow. Adequate insulation is likewise verified to minimize heat loss in winter and heat gain in summer.

Building Code Compliance in New Market

New Market falls under the 2018 International Residential Code (IRC) and International Energy Conservation Code (IECC) requirements for Climate Zone 4. HEP stays abreast of amendments adopted by Jefferson County, ensuring every repair meets or exceeds mandated standards.

Key Code Requirements Addressed by HEP

  • Minimum 15-pound felt or synthetic underlayment on asphalt-shingle roofs.
  • Drip edge metal that overlaps fascia by at least ¼ inch and extends 2 inches up the roof deck.
  • Ice-barrier membrane for roofs with a history of ice dams or slopes less than 4:12.
  • Wind-uplift fastener schedules that vary by roof height and exposure category.
  • Proper ridge-to-eave ventilation ratios to satisfy IECC airflow rules.

Local building inspectors verify compliance during and after repairs, so HEP coordinates permit applications, schedules site visits, and provides supporting documentation—minimizing downtime for homeowners.

Integrating Roof Repairs with Other Home Improvements

Roof repairs often coincide with broader exterior upgrades, creating synergy that amplifies durability and efficiency.

Synergistic Upgrades That Amplify Roof Longevity

  • Gutter system replacements that include larger downspouts to improve drainage.
  • Attic insulation boosts, which work in tandem with roof ventilation to stabilize indoor temperatures.
  • Siding repair or replacement in areas where faulty flashing previously allowed moisture intrusion.
  • Window and skylight upgrades with low-E glass to reduce solar heat gain and UV exposure on new roofing materials.
  • Installation of leaf guards to prevent organic debris from accumulating in valleys and gutters.

By sequencing these projects logically, HEP helps homeowners avoid redundant labor while maximizing return on investment.

Wildlife and Pest Mitigation Strategies

New Market’s wooded surroundings attract squirrels, raccoons, and nesting birds that often exploit roof vulnerabilities.

  • Ridge vent covers with reinforced mesh prevent animal entry without blocking airflow.
  • Heavy-gauge stainless steel drip edge discourages rodents from chewing through fascia.
  • Sealant-compatible hardware cloth installed at gable vents deters bats while allowing ventilation.
  • Strategic trimming of overhanging branches eliminates easy access pathways for climbing pests.
  • Visual inspections include spotting signs of carpenter bees boring into exposed rafters or fascia boards.

Addressing pest intrusion concurrently with roof repairs stops recurring damage and protects attic insulation from contamination.

Enhancing Curb Appeal with Roof Repairs

Even functional roofs can detract from a home’s appearance if patches are mismatched or flashing is visibly corroded. HEP pays attention to aesthetics by:

  • Color-matching replacement shingles.
  • Painting exposed metal fixing points.
  • Replacing faded vent boots with UV-stable versions.

Such details elevate property value and neighborhood perception.

Understanding Roof Repair vs Roof Replacement

Not every damaged roof requires full replacement. HEP’s decision-making matrix evaluates:

  • Percentage of shingles damaged (industry guidelines often cite 25–30 % as a replacement threshold).
  • Age of existing roofing relative to expected service life.
  • Decking integrity.
  • Cost–benefit analysis considering future repair frequency.

When repairs can safely extend roof longevity, HEP executes them to exacting standards. If replacement is the prudent course, the homeowner receives a detailed explanation with supporting photographic evidence.

Navigating Insurance Claims with HEP Assistance

Storm damage frequently triggers insurance claims. HEP supports homeowners by:

  • Providing loss documentation.
  • Meeting adjusters on-site to clarify roof anatomy.
  • Supplying line-item repair estimates that align with industry software used by insurers.

This collaboration helps expedite approval for covered repairs.

Preparing Your Home for Roof Repair

Homeowners can contribute to project success by:

  • Clearing driveways for material delivery trucks.
  • Removing valuable wall décor to prevent vibration damage.
  • Securing pets indoors to ensure safety.
  • Pruning overhanging branches that may obstruct access.

After-Care Tips

Post-repair care keeps the roof performing as intended:

  • Inspect attic space during the next rainfall to confirm leak absence.
  • Schedule an annual inspection regardless of visible issues.
  • Trim back trees to maintain a minimum 10-foot clearance from roofing surfaces.
  • Keep gutters free-flowing year-round.

Common Myths About Roof Repair Debunked

  • Myth: “A small leak can wait until next season.”
    Truth: Delay often multiplies repair costs due to compounded moisture damage.

  • Myth: “Metal roofs never need maintenance.”
    Truth: Seams, fasteners, and flashing on metal roofs still require periodic checks.

  • Myth: “New shingles over old is always acceptable.”
    Truth: In New Market’s humid climate, double-layered shingles can trap moisture and void warranties.

Glossary of Roofing Terms

  • Decking: Structural surface under roofing material, typically plywood or OSB.
  • Flashing: Thin metal pieces that waterproof roof intersections.
  • Granules: Mineral surface layer on asphalt shingles that provides UV protection.
  • Ice Dam: Ridge of ice at eaves preventing proper drainage and causing under-shingle leaks.
  • Ridge Vent: Exhaust vent installed along the roof peak to promote attic airflow.
  • Underlayment: Water-resistant barrier between decking and roofing material.

Areas We Serve

HEP Roofing
Book Online
(423) 228-7848