Roof Repair

Roof Repair | Roofing | Ten Mile

When a sudden Tennessee downpour turns steady drips into full-blown leaks, HEP’s roofing team is ready to bring your Ten Mile home back to watertight shape. Our licensed, insured pros arrive with infrared leak-detection tech, stocked trucks, and decades of know-how to track the problem to its source—whether that’s lifted flashing, wind-damaged shingles, or hidden decking rot—and fix it on the first visit whenever possible. From minor patch jobs to emergency tarp-ups after a storm, we keep you informed every step of the way and back our workmanship with industry-leading warranties.

Because we’re part of HEP Is On The Way—East Tennessee’s trusted one-stop shop for home services—you can count on honest pricing, friendly service, and a clean jobsite when we leave. Schedule a free roof repair assessment today, and see why your neighbors in Ten Mile say, “Call HEP, and it’s handled.”

What our customers say

Jason Shoupe did my roof inspection this morning. He was on time, professional and took his time to explain his findings. I like that he was able to prioritize how he would fix things so that I wasn’t overwhelmed. He took pictures so that I could see what repairs were needed.

Sheila B.

We have used HEP in the past for plumbing and also some roof issues. Because of this, they offered us a free roof inspection. The tech (Tim Lawson) that came out was on time (actually a little earlier than expected), was very helpful and knowledgeable. He took his time to explain the repairs that we will be needing to our roof, offered affordable pricing and was very professional. I would recommend this company as they are fair in price and have knowledgeable, friendly , professional employees. Thanks HEP and Tim Lawson.

Melanie B.

Tim Lawson and Matt Williams performed a thorough review of the roof at my condo, gave me my options and I chose one. They performed their work that day in a fine manner.

David E.

Lee came out promptly when they promised and perform a thorough inspection and pointed several areas that we needed to watch and gave a great estimate on several repair options.

Jason A.

We (Leroy and Helen Queen, my parents) had our leaky roof replaced by HEP at the end of July 2019. We had a wonderful experience from start to finish: from Joshua who recommended HEP for our roofing needs, to Jason our Sales Rep who measured and then inspected the finished work, to Chris in the office who helped us with the financing, to the crew of men that came out and did a marvelous job removing, installing, and then tidying up afterwards. We were mightily impressed; they worked so quickly. We highly recommend giving HEP a call for your roofing needs based on our own experience with them. They all worked really hard and quickly to get us a new roof; something we very greatly appreciate. Thanks HEP!

Tosha M.

Mr Olin White from HEP arrived a little bit early which was very nice, he was very polite, very professional. He took the time to listen to my husband and I to get a better feel of what we were trying to accomplish. We have not started our project yet but I cannot imagine that their work will be anything less than stellar. I will recommend them too all of my family and friends and anyone else who I find needs a roof.

Tracey F.

I wish all customer service was as good as the guys that work in the roofing department at HEP. They were polite, easy to talk to, very knowledgeable of my roof problem, explained everything that was wrong and what needed to be done immediately and in the near future. You guys are super!

Alice M.

Jason did an awesome job on my roof. He was very knowledgeable about his profession and was very courteous and well mannered.

Nikki D.

Olin was fantastic. Friendly and arrived early after calling to say he would be coming out earlier than planned. I will leave another review after the work is done but we are looking forward to working with your company to get our roof taken care of. Thank you.

Jennifer F.

HEP was prompt in getting our job estimated and starting work. We had them replace a patio roof and perform some other minor repairs on the roof. They came out on Saturday, and Jason walked through everything, explaining the rationale behind his recommendations. They were exactly in line with existing recommendations from our home inspection, so I had confidence that he was giving his honest opinion and not just trying to upsell. Due to a clerical error, they removed our entire roof by accident, but replaced it at no cost. They immediately notified me when this happened and got it rectified right away. They were honest and transparent through the whole process. After the completion of the work, I notified them of a couple of punch list items and they knocked them out quickly without me having to pester or make a scene like you would with a less reputable contractor. This is the kind of contractor that you keep around. Reliable, easy to contact, responsive, and honest. I am a very independent DIYer, but if I can't do it, my first call will definitely be to HEP. . Thanks Jason and everyone at HEP.

Zachary C.

Expert Roof Repair in Ten Mile: HEP Company Leads the Way

Roofing issues rarely arrive at a convenient moment, and in Ten Mile the combination of humid summers, sudden thunderstorms, and winter cold snaps can turn a small leak into a major headache overnight. HEP company specializes in roof repair services tailored to the specific needs of properties in this East Tennessee community. By combining industry-leading methods with local insight, HEP addresses everything from minor shingle replacement to complex structural repairs caused by storm damage or aging materials.

Ten Mile’s Unique Roofing Landscape

Ten Mile lies near Watts Bar Lake, a region where wind gusts sweeping off open water meet rolling foothills. This blend exposes rooftops to powerful updrafts, large hail, and dramatic temperature fluctuations. Asphalt shingles, metal panels, and low-slope membranes all respond differently to these stresses, demanding a contractor who understands local micro-climates as well as modern installation science. HEP draws on decades of regional experience to match the correct repair technique with each roof type while ensuring long-term durability under volatile weather patterns.

Understanding Ten Mile’s Roofing Challenges

Climate Influence

Intense UV radiation during prolonged summer sunshine accelerates shingle granule loss.
Afternoon thunderstorms deliver driving rain, testing flashing integrity and ridge vent seals.
Occasional hailstorms dent metal panels and bruise asphalt shingles, inviting future leaks.
Winter temperature drops create freeze-thaw cycles in decking and underlayment, widening small cracks.

Common Roofing Materials in Ten Mile

Asphalt architectural shingles remain the most popular covering for pitched roofs.
Standing-seam metal roofs gain traction due to longevity and modern aesthetics.
Modified bitumen and EPDM membranes serve many porch, addition, and commercial structures with low-slope sections.
Cedar shake roofs appear on rustic lakefront cabins, prized for natural insulation yet requiring vigilant upkeep.

Understanding how each material reacts to local weather guides HEP in choosing replacement components, fastener techniques, and protective coatings during repairs.

The Importance of Prompt Roof Repair

Structural Integrity

A leaking roof jeopardizes rafters, trusses, and ceiling joists. Moisture wicks into lumber, causing swelling, rot, and mold growth. Timely repair by HEP halts water infiltration before structural elements weaken, preserving property value and occupant safety.

Energy Efficiency

Even a pinhole breaching the roof-deck/insulation barrier disrupts the conditioned envelope of a home. During summer, super-heated attic air radiates downward, forcing HVAC systems to run longer. In winter, heated air escapes through the same breach, raising utility costs. HEP’s repairs restore thermal performance by re-sealing underlayment, replacing damaged insulation, and re-establishing airtight ventilation pathways.

Signs Your Ten Mile Home Needs HEP Roof Repair

Dark water stains on ceilings or high interior walls
Loose, cracked, or curled shingles visible from ground level
Excessive shingle granules collecting in gutters or downspout splash blocks
Rust streaks on metal valleys and chimney flashing
Daylight visible through attic decking or around roof penetrations
Musty odors indicating hidden moisture in insulation
Sagging rooflines or uneven ridges
Sudden spike in energy bills despite regular HVAC maintenance

Property owners noticing any mix of these indicators benefit from scheduling an inspection before the next heavy rainfall exacerbates hidden damage.

HEP Company’s Roof Repair Expertise

Comprehensive Inspection Protocol

HEP begins every assignment with a multi-point assessment using drones, moisture meters, and attic diagnostics. Technicians document:

Surface wear patterns
Flashing integrity at chimneys, skylights, and plumbing vents
Decking firmness under footload
Attic humidity levels and ventilation flow
Gutter alignment and downspout capacity

A digital report containing photographs and moisture readings helps homeowners visualize problem areas and understand the necessity of each recommended repair.

Tailored Repair Solutions

Not all roofs demand the same fix, even when symptoms look identical. HEP customizes methods by factoring:

Roof pitch and architectural style
Existing material life expectancy
Budgetary goals balanced against long-term ROI
Insurance claim requirements following storm events
Local zoning and HOA aesthetic guidelines

Utilizing this data, the project manager designs a repair outline that eliminates current leaks, reinforces vulnerable areas, and extends overall roof longevity.

Materials and Techniques Used by HEP

Premium architectural shingles with Class 3 or Class 4 impact ratings
Galvanized steel or aluminum drip edge for corrosion resistance near the lake environment
Ice-and-water shield membranes installed along eaves, valleys, and penetrations to counter freeze-thaw lifting
High-flow ridge vents paired with matching soffit intake to satisfy modern ventilation codes
Closed-cut or woven valley techniques depending on shingle profile and slope, ensuring watertight drainage
Polyester-reinforced modified bitumen capsheet for durable low-slope repairs
Kynar 500-coated fasteners on metal panels to match factory finish and resist UV degradation

Asphalt Shingle Repair

HEP technicians carefully remove deteriorated shingles using shingle rippers, safeguarding intact courses. Underlayment is examined; saturated felt is replaced with synthetic water-shedding membranes. New shingles are woven into existing rows using six-nail patterns for high-wind resistance, then sealed with compatible asphalt cement.

Metal Roof Restoration

Metal panels suffering from hail dents or seam separation undergo panel replacement or seam resealing. HEP installs butyl tape under vertical seams, applies color-matched rivets, and finishes with UV-stable silicone sealant, restoring a continuous waterproof barrier without disturbing neighboring panels.

Flat Roof Systems

For EPDM or modified bitumen roofs, technicians locate punctures and membrane splits using infrared scanners at dusk when thermal differences highlight hidden breaches. A targeted patch or a multi-ply overlay bonds with heat-welded seams, reinforced by granular cap sheet to shield against ultraviolet breakdown.

Storm Damage Response in Ten Mile

Emergency Tarping and Temporary Sealing

After high-wind or hail events, quick coverage prevents interior saturation. HEP’s crews secure industrial-grade tarps with wood battens rather than nails directly into decking, preventing secondary damage. Temporary flashing cement seals chimney shoulders, vent boots, and ridge cap gaps until full repairs commence.

Insurance Coordination

While remaining focused on technical repair, HEP provides photographic evidence and itemized breakdowns that align with insurance adjuster scopes, facilitating smoother claims for homeowners without influencing policy decisions or pricing.

Safety and Compliance

HEP follows Occupational Safety and Health Administration (OSHA) standards, employing:

Personal fall-arrest systems anchored at ridge lines or engineered truss points
Guardrails when scaffolding is required for multi-story lakefront homes
High-visibility attire and posted perimeter signage during repair to protect residents and passers-by

Compliance with International Residential Code (IRC) and the latest Tennessee amendments ensures every repair meets or exceeds minimum structural and fire-resistance requirements.

Step-By-Step Roof Repair Workflow with HEP

Initial consultation and scheduling of inspection.
Drone survey plus attic analysis to capture complete damage profile.
Preparation of proposal detailing materials, timeline, and scope.
Material procurement from certified distributors to guarantee matching colors and manufacturer warranties.
Site setup with protective tarps over landscaping and strategic dumpster placement.
Removal of damaged components, sorting recyclable metal or asphalt for eco-friendly disposal.
Decking repair or reinforcement of weakened sheathing.
Installation of underlayment, ice-shield, and new flashing systems.
Application of replacement shingles, panels, or membrane with manufacturer-specified fastening patterns.
Ridge vent installation and attic ventilation balancing.
Magnetic sweep of grounds for stray fasteners, followed by debris haul-off.
Final quality inspection documenting completed work with photos, moisture readings, and ventilation tests.

Preventative Maintenance Programs

Routine maintenance extends roof life and curtails emergency repairs. HEP offers seasonal checkups aligned with Ten Mile’s climate calendar:

Spring inspection targets winter ice dam scars, ensures gutters are clear prior to heavy rain season.
Summer mid-season review checks for UV deformation and prepares roofs for potential hurricane-produced wind events.
Autumn walkthrough readies roofing systems for freezing conditions by sealing minor gaps and verifying attic insulation integrity.

Technicians catalog minor repairs during maintenance visits, allowing homeowners to budget proactively.

Sustainable and Energy-Saving Upgrades

Eco-conscious improvements integrate smoothly with standard repairs. HEP can incorporate:

Cool-roof shingles featuring highly reflective granules that lower attic temperatures by up to 30°F on peak summer afternoons.
Recycled content underlayments reducing environmental impact while providing higher tear strength.
Solar-ready flashing points enabling future photovoltaic system additions without re-working roof penetrations.

These upgrades not only reduce carbon footprints but also extend material life by mitigating thermal stress cycles.

Attic Ventilation and Insulation Integration

A repair provides an opportune moment to recalibrate attic airflow. Inadequate ventilation leads to heat build-up, condensation, and accelerated shingle aging. HEP evaluates soffit vents for blockage, calculates Net Free Vent Area (NFVA) ratios, and installs baffles to prevent insulation from impeding intake. Proper R-value insulation replacement complements ventilation, yielding consistent indoor comfort and reduced energy expenditure.

Drainage and Gutter Coordination

A watertight roof still relies on effective water channeling. HEP inspects:

Gutter pitch and hanger spacing to prevent ponding
Downspout extension away from foundations to minimize erosion
Splash guards at inside corners where valley water overwhelms standard gutters

During roof repair, technicians can re-align or upgrade gutters to six-inch systems, matching increased rainfall intensities recorded in recent years along the Tennessee River corridor.

Local Codes and Permit Navigation

Ten Mile falls under the jurisdiction of Meigs and Roane counties depending on property location. Building departments require permits for structural roof repairs exceeding minor shingle swaps. HEP handles the submission of permit applications, provides decking diagrams, and attends required inspections. By adhering to local wind-speed design tables, fastening schedules, and fire-rating rules, projects avoid costly re-work and keep insurance coverage intact.

Specialized Repairs: Skylights, Chimneys, and Wildlife Intrusion

Skylight Leak Diagnosis and Restoration

Skylights introduce abundant natural light but also create complex roof penetrations. HEP technicians:

Examine curb and deck-mounted frames for gasket degradation and warped flanges
Re-seat or replace flashing kits using manufacturer-specified sealants
Assess insulated glass units for fogging caused by failed spacer seals
Incorporate self-adhering ice-and-water shield around skylight perimeters to prevent wind-driven rain infiltration

A precise blend of carpentry and roofing skills ensures skylights remain both weatherproof and visually appealing.

Chimney Flashing Reinforcement

Masonry chimneys in Ten Mile frequently develop gaps where step flashing meets mortar joints. To remedy this, HEP:

Grinds out deteriorated mortar to create clean channels
Installs new step flashing shingled into existing courses for layered drainage
Caps the assembly with counterflashing secured in regletted grooves and sealed with high-grade polyurethane
Applies breathable masonry water repellant to mitigate future moisture penetration through brick faces

Properly layered flashing diverts water away from vulnerable joints, preserving both roofing and chimney longevity.

Safeguarding Against Wildlife Damage

Squirrels, raccoons, and small birds often exploit loose ridge caps or rotted soffit boards to enter attics. HEP’s wildlife-resistant repairs include:

Replacing damaged decking sections with rot-resistant plywood treated for fungal defense
Installing heavy-gauge ridge vent screens that deny entry while allowing airflow
Reinforcing eaves with PVC fascia to deter gnawing and nesting
Sealing utility penetrations with UV-stable metal escutcheon plates and neoprene gaskets

By addressing both entry points and attractants, HEP keeps Ten Mile homes free from animal-related roof deterioration.

Why Homeowners in Ten Mile Trust HEP for Roof Repair

Deep familiarity with lakefront wind patterns, ridge orientations, and micro-climate moisture trends
Manufacturer certifications that enable extended shingle and membrane warranties
Personnel trained in both steep-slope and low-slope repair disciplines, ensuring seamless solutions for multi-pitch properties
Commitment to environmentally responsible disposal and recycling of tear-off materials
Transparent communication, documented inspections, and photographic progress updates for homeowner peace of mind