Roofing Done Right

HEP RoofingRoofing Done Right

Roofing Done Right | Roofing | Gatlinburg

Nestled against the misty peaks of the Great Smoky Mountains, Gatlinburg homes face a unique mix of blistering summer sun, driving rain, and the occasional snow-laden storm. When those elements start testing the limits of your roof, trust the local experts who have been safeguarding East Tennessee properties for decades. HEP’s Roofing gets it right the first time—meticulous tear-offs, precision installs, and honest recommendations that extend the life of your investment while elevating curb appeal.

From architectural shingles to energy-efficient metal panels, every material we install is hand-selected for Appalachian weather resilience and backed by industry-leading warranties. You’ll work with a single project manager who handles everything—permits, insurance claims, daily clean-ups—so you can keep enjoying the mountains while we handle the mess. Transparent pricing, flexible financing, and 24/7 emergency response mean you’re never left wondering what’s next. When you choose HEP, you’re choosing craftsmanship, integrity, and a roof built to stand tall through every Gatlinburg season.

What our customers say

Ernest came out and did a plumbing inspection. Did a great job and provided information and pictures needed.
Cindy S. profile photo
Cindy S.
Craig and Jeremiah are the BEST VERY PROFESSIONAL COURTEUS AND FRIENDLY IF I COULD GIVE THEM 20 STARS I WOULD I WOULD HIGHLY RECOMMEND THEM DONNA NOEL I ALSO WANTED TO GIVE A REVIEW ON WILL PACK HE CHECKED OUR ROOF. WILL IS ALSO COURTEUS FRIENDLY AND PROFESSIONAL. ALL THE CREW ARE EXCEPTIONAL. AMANDA ALSO.
Donna N. profile photo
Donna N.
Will came out same day for a roof inspection very professional and very helpful!
Jessica B. profile photo
Jessica B.
HEP came to my house in Lenoir City to repair (put back in place) some vinyl soffit pieces on the roof over hang. I had several of these around the house and most were high off the ground. Stephen Lemoine was EXCELLENT. Stephen was knowledgeable, courteous, completed the repair in less time than I expected, and gave me additional needed information without trying to over sell. The pricing was fair. I would recommend HEP and Stephen in particular. By the way, it was maybe the hottest day of the year but Stephen didn't let that hinder the work.🙂
JE R. profile photo
JE R.
The service was very fast. We had a technician out to check our furnace and he kindly informed us they no longer make the parts that we would need, which is understandable as the unit was manufactured in 1997. They were able to get a team out the very next day to install a new HVAC unit and furnace, these gentlemen worked extremely hard from daylight to dark finally finishing up around 9 PM. They had everything up and running and we’re so quiet and thorough. I barely knew they were there! We did have an issue with the unit cooling after start up. I called the following morning and had a technician out within a few hours that fixed the issue. Overall, the entire process was extremely easy, fast, and thorough. We have a roofing project to begin next week with this company as well and only expect great things going forward!
Brandie E. profile photo
Brandie E.
Christian Jordan came out and looked at my roof. Provided great customer service. We definitely recommend him and his company
Brett G. profile photo
Brett G.
Spoke with Jason and was very happy. This was an estimate for roofing repairs, Jason was very polite and professional. He took the time to point out any issues he found and had a valid explanation for each concern. Jason answered all my questions and I feel he was honest and didn't sugar coat or inflate any concern. We have used Hep in the past for plumbing and was happy with that too. We have another estimate to get but its going to be hard to be the confidence I feel in Jason after our talk. We had some interior ceiling repair also by Tom and Jimmy, excellent job. Impressed with the texture matching.
Thomas B. profile photo
Thomas B.
I needed my roof replaced and they worked with me and did an amazing work. Excellent and Professional individuals.
Steven H. profile photo
Steven H.
Michael was great! Came out same day to quote my roof replacement. 10/10
Tuffyybtw profile photo
Tuffyybtw
The contractor was very nice and patient, he went above and beyond to to a fantastic job on my roof, getting it perfect thank you you deserve 5 stars
Lisa A. profile photo
Lisa A.

The Importance of Getting Roofing Done Right in Gatlinburg

Nestled against the dramatic backdrop of the Great Smoky Mountains, Gatlinburg experiences a unique blend of weather conditions that can test the resilience of any roof. From sudden summer downpours and high humidity to winter ice dams and gusty mountain winds, the region’s climate demands a roof that is meticulously installed, thoroughly sealed, and proactively maintained. HEP’s “roofing done right” service addresses these conditions head-on by integrating robust materials, expert craftsmanship, and a disciplined process that prevents seasonal stress from escalating into structural damage. Shoddy workmanship or inferior materials might remain hidden for months, but once the freeze-thaw cycle or a heavy thunderstorm exposes a weakness, repairs become more complicated and costly. By setting an uncompromising standard for every shingle, flashing detail, and ventilation component, HEP shields Gatlinburg homeowners from those unwelcome surprises.

Gatlinburg’s Climate Pressures

  • Rapid weather shifts that swing from clear skies to torrential rain in minutes
  • Extended periods of high humidity encouraging mold growth under poorly ventilated decking
  • Heavy snowfall at higher elevations leading to ice dam formation along eaves
  • Variable temperatures causing expansion and contraction stresses on asphalt and metal roofs

Considering these factors, “roofing done right” is not just a slogan—it is the difference between a roof that quietly performs for decades and one that develops chronic leaks after only a few seasons.

Understanding the “Roofing Done Right” Philosophy

“Roofing done right” is HEP’s commitment to blend superior materials with systematic installation methods. Each component of the roof—underlayment, flashing, fasteners, shingles, vents, and ridge caps—is chosen for its proven durability in Gatlinburg’s specific microclimate. The philosophy centers on four pillars:

  1. Precision Planning
  2. Quality Craftsmanship
  3. Proactive Protection
  4. Continuous Care

Each pillar reinforces the next, creating a self-reinforcing web of protection that extends the roof’s lifespan and preserves the integrity of the entire building envelope.

Precision Planning

Before a single nail is driven, HEP evaluates roof geometry, load distribution, and local zoning requirements. A detailed inspection identifies weak decking, inadequate ventilation points, and any previous workmanship shortcuts that could compromise the new installation. Roof measurements are verified down to fractions of an inch, reducing waste and guaranteeing correct shingle alignment. This stage also addresses Gatlinburg’s wind zone ratings, ensuring that fastening patterns correspond to municipal codes and insurance guidelines.

Quality Craftsmanship

A roof is only as reliable as the hands that install it. HEP’s crews follow manufacturer-prescribed installation techniques, using calibrated nail guns set to optimal pressure. Fasteners penetrate decking with exact depth, preventing over-driving that can tear shingle mats or under-driving that elevates nail heads. The valley sections receive woven or closed-cut treatments based on slope, while step flashing is layered precisely with siding to create a continuous waterproof barrier. Such attention to detail eliminates premature failure points often hidden beneath the surface.

Proactive Protection

Gatlinburg’s freeze-thaw cycle, heavy rainfall, and pervasive humidity can take a silent toll on roofs lacking robust defenses. HEP incorporates ice and water shield membranes at vulnerable penetration zones—chimneys, skylights, dormers, and valleys—long before snow or ice ever reaches them. High-temperature underlayments resistant to moisture saturation maintain dimensional stability during thermal swings, while UV-resistant ridge cap shingles fend off degradation under intense mountain sunlight. By addressing threats before they materialize, the roof gains an added margin of safety.

Continuous Care

Even the best-built roof benefits from systematic upkeep. HEP educates homeowners on seasonal inspection routines to catch minor issues such as lifted shingles, clogged gutters, or critter intrusion before they escalate. The service also includes optional maintenance plans that extend the manufacturer’s warranty by ensuring proper documentation of annual checkups. Through this forward-thinking approach, the roof’s performance trajectory remains stable rather than descending into a cycle of incremental damage.

HEP’s Step-By-Step Roofing Done Right Process

Delivering a watertight, wind-resistant roof is never an afterthought at HEP. Instead, each project follows a rigorous series of clearly defined stages that leave no room for guesswork.

Assessment and Consultation

  1. Comprehensive Exterior Inspection
  2. Infrared or moisture-meter scan of attic insulation and decking
  3. Photographic documentation of trouble spots
  4. Customized scope of work outlining materials, flashing upgrades, and ventilation improvements

The consultation phase aligns homeowner expectations with a transparent work plan that addresses both aesthetic goals and structural priorities.

Material Selection and Logistics

  • Architectural asphalt shingles with Class A fire ratings
  • Standing seam metal panels for enhanced snow-shedding in steep mountain zones
  • Synthetic underlayment with high tear strength
  • Self-adhesive ice and water barriers extending two feet past the heated wall line
  • Galvanized or stainless steel fasteners to avoid corrosion in humid climates

HEP’s procurement team sequences material deliveries to coincide with project milestones, reducing onsite clutter and protecting products from weather exposure.

Site Preparation and Safety Protocols

  1. Protective tarps over landscaping and decking
  2. Magnetic rollers to collect stray nails
  3. OSHA-compliant harness systems on slopes above 6/12 pitch
  4. Weather monitoring to avoid tear-offs during high wind advisories

Site discipline preserves the homeowner’s property while maintaining a secure working environment for crew members.

Removal and Decking Inspection

During tear-off, every square foot of sheathing is inspected for moisture damage, rot, or delamination. Compromised sections are replaced with code-compliant sheathing. This preempts structural sagging or nail pops that could otherwise emerge months down the line.

Installation of Underlayment and Flashing

  • Ice and water shield applied to eaves, valleys, and penetration zones
  • Synthetic underlayment rolled and fastened in overlapping courses with cap nails
  • Drip edge metal installed at eaves and rakes to direct water away from fascia
  • Step flashing interleaved with siding on sidewalls
  • Counter-flashing integrated with chimney masonry for a watertight seal

Shingle or Panel Installation

Shingles are aligned with chalk lines for consistent courses. Each nail hits the manufacturer’s specified nailing strip, and the pattern is adjusted on hip and ridge zones for extra wind resistance. For metal, panels are crimped with concealed fasteners to eliminate exposed screw washers that can deteriorate over time.

Ventilation, Insulation, and Accessory Integration

Balanced intake and exhaust ventilation keeps attic temperatures in check, curbing heat buildup that accelerates shingle aging. HEP installs ridge vents, solar-powered vents, or mechanical fans depending on attic dimensions. Proper ventilation also mitigates condensation that can dampen insulation and breed mold.

Quality Assurance Walkthrough

A final multi-point inspection confirms sealant integrity, correct fastener count, and uniform shingle alignment. The homeowner receives a photographic portfolio and documentation package for warranty registration.

Roofing Materials Optimized for Gatlinburg

Architectural Asphalt Shingles

Architectural shingles remain popular due to their layered texture and resistance to blow-offs. In Gatlinburg’s varying elevations, the thicker lamination and modified asphalt formulation provide resilience against wind uplift and UV degradation. These shingles also integrate algae-resistant granules, preserving curb appeal in the humid Smoky Mountain environment.

Standing Seam Metal

For cabins perched on steeper slopes or homeowners seeking a modern aesthetic, standing seam metal offers unrivaled longevity. Snow slides off quickly, reducing live load during winter storms. High reflectivity coatings also deflect solar radiation, lowering attic temperatures in peak summer.

Synthetic Slate

Engineered slate replicates the natural stone look without the heavyweight burden that can strain framing. Impact-rated variants withstand hailstones, while their low water absorption curbs freeze-thaw damage common at higher elevations.

Underlayment Innovations

  • Synthetic underlayments provide superior tensile strength, reducing the risk of tearing under foot traffic during installation.
  • High-temperature self-adhered membranes maintain adhesion even on blistering summer days when roof surfaces exceed 140°F.

Sustainable Options

Cool-roof rated shingles with solar-reflective granules and metal panels coated with energy-efficient pigments align with Gatlinburg’s growing emphasis on environmental stewardship. These options contribute to lower cooling loads and reduced carbon footprints.

The Role of Ventilation and Insulation

Ventilation and insulation form the hidden machinery that allows a roof to breathe while regulating household comfort.

Balancing Intake and Exhaust

An ideal attic ventilation system supplies fresh air through soffit or eave vents (intake) and expels saturated, hot air through ridge or box vents (exhaust). This convective loop prevents:

  • Heat buildup that bakes shingles from below
  • Moisture accumulation leading to mold or wood rot
  • Ice dam formation caused by uneven snowmelt

HEP calculates net free vent area (NFVA) to satisfy local codes and manufacturer warranties. An imbalance—where exhaust outpaces intake—can create a vacuum that draws conditioned air from living spaces, wasting energy and spiking utility bills.

Insulation Synergy

Properly installed insulation complements ventilation by keeping heated and cooled air within living areas. In Gatlinburg, where winter nights can dip below freezing, HEP recommends attic insulation values that meet or exceed Department of Energy climate zone guidelines. This strategy:

  • Reduces HVAC load
  • Maintains a consistent roof deck temperature, mitigating thermal shock
  • Prevents condensation on rafters and underside of decking

Proactive Roof Maintenance in Gatlinburg

Even the sturdiest roof benefits from disciplined upkeep. Gatlinburg’s lush vegetation and sporadic storms can introduce debris and hidden wear points faster than homeowners might expect.

Seasonal Maintenance Checklist

  • Clear leaves and twigs from gutters to avert water overflow onto fascia
  • Inspect flashings around chimneys and skylights for cracked or missing sealant
  • Check for shingle granule buildup in gutters—an early sign of surface wear
  • Remove branches that overhang the roofline to discourage moss growth and critter access
  • Verify that attic vents remain unobstructed by insulation or nesting birds

By scheduling maintenance at the transition between seasons—ideally spring and autumn—homeowners stay one step ahead of issues that escalate during extreme weather.

Detecting Early Warning Signs

  1. Discolored ceiling spots indicating slow leaks
  2. Unexplained spikes in energy bills hinting at ventilation or insulation failures
  3. Loose or flapping shingles audible during windy nights
  4. Musty odors in the attic signaling mold growth

Addressing these signs promptly prevents small defects from snowballing into costly structural repairs.

Enhancing Energy Efficiency and Sustainability

HEP’s roofing done right approach extends beyond waterproofing; it integrates energy and environmental considerations into each build.

Reflective Roofing Technologies

  • Solar-reflective asphalt shingles lower roof surface temperatures, easing cooling demand
  • Cool metal roofs coated with specialized pigments bounce infrared radiation back into the atmosphere
  • These reflective products can decrease attic temperatures by up to 30°F on hot summer days, reducing air-conditioning cycles

Recyclable Materials

Metal roofing panels contain a high percentage of recycled content and are themselves 100% recyclable at end-of-life. Likewise, some synthetic slate offerings employ recycled polymers, diverting waste from landfills.

Proper Ventilation for Indoor Air Quality

Balanced attic ventilation contributes indirectly to healthier indoor environments by limiting moisture intrusion that can foster allergen-producing mold spores. A dry, well-aerated roof cavity safeguards both structural timber and household air quality.

Navigating Gatlinburg Building Codes and Permits

Roof work in Gatlinburg falls under Sevier County’s jurisdiction, which mandates adherence to the International Residential Code (IRC) along with local amendments tailored to high moisture and wind considerations. Key compliance areas include:

  • Fastener type and spacing to resist specific wind uplift requirements
  • Minimum underlayment overlap ratios, especially for slopes under 4/12 pitch
  • Ice barrier placement extending at least 24 inches inside the heated wall line where relevant
  • Ventilation calculations conforming to 1:150 or 1:300 ratios of net free vent area to attic floor space

The HEP Compliance Workflow

  1. Permit Application Submission with detailed roof diagrams
  2. Coordination with code officials for mid-project inspections, if required
  3. Documentation of materials meeting UL fire classifications and ASTM standards
  4. Final inspection accompaniment to ensure prompt sign-off

By integrating code compliance into planning, HEP eliminates bureaucratic delays and ensures that the finished roof meets or exceeds municipal standards.

Roofing Done Right: Preventing the Hidden Costs of Neglect

Neglect may appear cost-saving in the short term, but Gatlinburg’s unforgiving climate exacts high penalties on compromised roofs. Ice dams can pry shingles apart, letting meltwater seep into insulation. Wind-driven rain exploits poorly sealed valleys, soaking rafters and breeding decay. The financial impact multiplies when leaks reach drywall, flooring, or electrical systems.

HEP’s “roofing done right” service introduces layers of redundancy—from underlayment strength to superior shingle fastening—to create a safety net that remains steadfast through seasonal assaults. The result is not merely a roof that survives, but one that thrives, preserving both property value and occupant comfort throughout Gatlinburg’s diverse weather tapestry.

Areas We Serve

HEP Roofing
Book Online
(423) 228-7848