Workmanship Warranty
Workmanship Warranty | Roof Replacement | Roofing | Ooltewah
When storm-whipped branches gouge shingles or age finally takes its toll, Ooltewah homeowners deserve more than a quick patch job—they deserve the confidence that only a backed-by-craftsmanship promise can give. HEP’s seasoned crews handle every roof replacement as if it were their own, installing premium materials with laser-focused precision and photographing each critical step so you see exactly what you’re paying for. From the first shingle removed to the final ridge cap nailed in place, our workmanship warranty safeguards your investment long after the cleanup magnet sweeps the driveway.
Because we live and work right here in greater Chattanooga, we know how humid summers and surprise hailstorms test a roof’s integrity. That’s why our warranty coverage is as solid as the decking beneath your new shingles—if a workmanship-related issue surfaces, we fix it fast, free, and without fine print. Schedule your complimentary inspection today and discover why neighbors across Ooltewah rely on HEP for worry-proof roof replacement backed by people who stand behind every nail.
FAQs
What does your workmanship warranty cover for roof replacements in Ooltewah?
Our workmanship warranty guarantees that every aspect of the roof replacement we perform in Ooltewah—deck preparation, flashing, underlayment, shingle or metal panel layout, ventilation, and fastening—meets or exceeds local Hamilton County building codes and manufacturer specifications. If any water intrusion, premature shingle loosening, ridge failure, or similar problem is traced back to an installation error, we will correct it at no cost for labor or replacement materials. The warranty does not cover damage caused by storms, falling tree limbs, foot traffic, or later alterations performed by another party.
How long does the workmanship warranty last and can I transfer it if I sell my home?
We provide a 10-year workmanship warranty that remains in force for as long as you own the property. Should you sell your Ooltewah home within the first five years, the warranty may be transferred one time to the new homeowner for a modest $150 administrative fee, provided we are notified in writing within 60 days of closing. After transfer, the warranty continues for the balance of the original 10-year term.
How is a workmanship warranty different from the manufacturer’s material warranty I get with my new roof?
A manufacturer’s warranty—often advertised as a 25-, 30-, or lifetime warranty—protects you against factory defects in shingles, metal panels, or underlayment. It is offered by the product manufacturer, not the installer, and is usually prorated after the first few years. Our workmanship warranty is issued by us, the roofing contractor, and covers the labor and installation techniques. If a roof leak is caused by poor nailing patterns, improper flashing, or inadequate ventilation, the manufacturer will not pay for it, but our workmanship warranty will. Ideally you should have both warranties for full protection.
What should I do if I notice a leak or any roof issue during the warranty period?
Call our office or submit a service request on our website as soon as you see signs of trouble. We will schedule an on-site inspection—typically within 24–48 business hours for Ooltewah addresses. If our technician confirms the problem resulted from installation error, we will repair the area, replace any damaged components, and test for watertightness at no cost. If the issue stems from storm damage or material defect, we will document our findings and help you file a manufacturer or insurance claim.
Are there maintenance requirements I must follow to keep the workmanship warranty valid?
Yes. Like most roofing warranties, ours requires basic homeowner maintenance: (1) keep gutters and downspouts clear, (2) remove debris or moss from the roof surface, (3) schedule an annual inspection—our team provides this service free for the first three years, (4) promptly address any signs of leaks, and (5) avoid unauthorized repairs or rooftop installations (satellite dishes, solar panels, etc.) unless we first approve the penetrations. Neglecting routine upkeep or allowing another contractor to alter the roof may void the warranty.
Does severe weather, such as the hail or high winds occasionally seen in Ooltewah, affect my workmanship warranty coverage?
Acts of God—hailstorms, tornado-strength winds, and similar severe weather—are excluded from workmanship coverage because they can damage even perfectly installed roofs. However, if storm conditions merely expose an underlying installation error—such as shingles blowing off at wind speeds lower than the manufacturer’s rating—our warranty still applies. In every storm scenario, we will inspect the roof, separate workmanship-related problems from storm damage, perform covered repairs, and help you document non-covered damage for an insurance claim.