Owens Corning Warranty
Owens Corning Warranty | Roof Repair | Roofing | Oneida
When storm damage or years of wear start sneaking leaks into your Oneida home, HEP Heating, Cooling & Roofing brings the security of Owens Corning-backed workmanship right to your doorstep. Our certified installers use industry-leading shingles, underlayments, and ventilation systems, all covered by an Owens Corning Preferred Protection Limited Warranty—so you can relax knowing both materials and labor are protected long after the last nail is driven.
From a quick roof repair that seals a single shingle line to a full tear-off and replacement, we treat every project with the same hometown care we’ve offered Central New York families for decades. Schedule your free inspection today and discover why neighbors call HEP first when quality, warranty strength, and true peace of mind matter most.
FAQs
What Owens Corning roofing warranties are available for homes in Oneida?
Owens Corning offers several tiers of warranty protection: (1) The Standard Roofing Limited Warranty, automatically included with any Owens Corning shingle purchase, which covers manufacturing defects for 10 years and offers prorated material coverage for up to 40-50 years depending on the shingle line. (2) The System Protection Limited Warranty, available when an Owens Corning Preferred or Platinum Contractor installs a full Owens Corning roofing system, extends TRU PROtection® non-prorated coverage to 50 years and adds tear-off and disposal coverage. (3) The Platinum Protection Limited Warranty, available exclusively through a Platinum Preferred Contractor, extends material and labor coverage for life (40–50 years depending on the shingle) and adds a 25-year workmanship warranty backed by Owens Corning itself. All three warranties are offered to Oneida homeowners, but only the last two require registration through a certified contractor within 60 days of installation.
How do I register my Owens Corning warranty after roof installation in Oneida?
For the System Protection or Platinum Protection warranties, registration is handled by your Owens Corning Preferred or Platinum Preferred Contractor. They submit your project details and product barcodes through Owens Corning’s online portal. Within 4–6 weeks you receive a warranty certificate by email and/or mail. Keep this certificate with your home records, as you will need the warranty number if you ever file a claim or sell your home. If you don’t receive confirmation after six weeks, call Owens Corning Warranty Services at 1-800-ROOFING (1-800-766-3464) and have your contractor’s name, installation date, and product information ready.
What exactly is covered—and not covered—under the System Protection and Platinum Protection warranties?
Both enhanced warranties cover: (1) manufacturing defects in Owens Corning shingles and qualifying accessories for 50 years of non-prorated (TRU PROtection) coverage, then prorated for the remainder of the warranty period; (2) reasonable cost of tear-off and disposal for defective materials; (3) labor to repair or replace defective materials at prevailing local rates. The Platinum Protection Warranty adds a 25-year workmanship guarantee that covers installation errors such as improper flashing or nailing patterns—something no material-only warranty provides. Not covered: damage caused by storms, hail larger than 2 inches in diameter, high winds that exceed the shingle’s wind rating (130 mph for most Duration® lines), improper ventilation or structural defects, foot traffic, mechanical damage, mold or algae (unless you install StreakGuard® shingles that include algae resistance), or modifications made after original installation.
If my Owens Corning shingles are damaged by a storm in Oneida, will the warranty pay for repairs?
Manufacturer warranties—including System and Platinum Protection—address only manufacturing defects. Storm-related issues such as wind uplift, flying debris, or hail impact fall under your homeowner’s insurance policy, not the Owens Corning warranty. However, if a storm uncovers a hidden manufacturing defect (for example, premature granule loss not consistent with hail strikes), the warranty may still apply. In practice, most Oneida homeowners first open an insurance claim; if the adjuster believes product failure played a role, both the insurance carrier and Owens Corning may become involved. Always photograph damage, keep shingle samples when possible, and contact both your insurance agent and your Owens Corning certified contractor promptly.
How do I file an Owens Corning warranty claim in Oneida?
1. Gather documentation: your warranty certificate, original contract/invoice, photos of the problem, and a brief description of when it appeared. 2. Contact Owens Corning Warranty Services at 1-800-ROOFING or complete the online claim form at owenscorning.com. You’ll receive a claim number and instructions for mailing shingle samples if requested. 3. Schedule an inspection: Owens Corning may send a technical representative or ask your Platinum/Preferred Contractor to perform the inspection. 4. Evaluation & decision: Owens Corning reviews lab results and field data, then issues a decision letter. If covered, they’ll specify material and labor allowances. Claims are typically processed within 30–45 days after receiving samples. 5. Repair or replacement: Use an Owens Corning certified contractor to perform the approved work; submit final invoices for labor reimbursement when applicable.
Do I have to use a certified contractor for future roof repairs to keep my Owens Corning warranty valid in Oneida?
For manufacturing-defect coverage, you can technically hire any qualified roofer. However, Owens Corning recommends using a Preferred or Platinum Preferred Contractor because they are factory-trained and can obtain exact shingle color matches and handle claim paperwork correctly. If you have the Platinum Protection Warranty, workmanship coverage is void if someone other than an Owens Corning Platinum Preferred Contractor alters or repairs the roof without prior written approval from Owens Corning. To protect both material and workmanship coverage, always contact a certified contractor first and notify Owens Corning before authorizing repairs.