Emergency Response
Emergency Response | Roof Repair | Roofing | Kingston
When fierce Kingston squalls rip shingles from your home or a fallen branch punches straight through the decking, minutes matter. HEP’s emergency response team arrives fast, sealing breaches, tarping exposed areas, and performing precision roof repair that keeps water, wind, and wildlife out. Our crew carries all the materials and equipment needed to stabilize your roof on the very first visit, so you can breathe easier knowing further damage is already under control.
Once the crisis is contained, we conduct a thorough inspection to document every impact point and outline a clear, cost-effective plan for permanent restoration. From matching replacement shingles to handling insurance paperwork, we make the entire process hassle-free while standing behind our workmanship with industry-leading warranties. Day or night, rain or shine, call HEP and watch a stressful emergency turn into a seamless solution.
FAQs
How quickly can you respond to an emergency roof leak in Kingston?
Our on-call technicians are dispatched from central Kingston and can usually arrive anywhere within the city limits in 60–90 minutes, day or night. If you live in surrounding communities such as Amherstview, Gananoque, or Inverary, travel time may extend to about two hours. As soon as your call is logged, we’ll provide an estimated arrival time and keep you updated en route.
What types of roofing emergencies do you handle?
We’re equipped to deal with any sudden roofing problem, including storm or wind damage, tree-fall impacts, ice-dam leaks, blown-off shingles, flashing failures, skylight blowouts, and structural compromises caused by fire or vehicle impact. Our crews carry materials for asphalt shingles, metal panels, EPDM and TPO flat roofs, cedar shakes, and slate, so we can secure almost any roofing system on the first visit.
Will temporary repairs be done immediately, and when will permanent fixes happen?
Yes. The priority of an emergency call is to stop active water ingress and make the property safe. We typically install waterproof tarps, patch damaged membranes, reseal flashing, or brace structural members during the initial visit. Once the roof is watertight, we schedule a follow-up inspection—often within 24–48 hours—to prepare a detailed quote for permanent restoration. Full repairs are usually completed within 7–10 business days, subject to material availability and weather.
Are your emergency roofing services available 24/7, including holidays and severe weather?
Absolutely. We maintain a rotating crew that is on standby 365 days a year. Because roof failures often occur during heavy rain, snow, or wind, our trucks are stocked with cold-weather sealants, winter-grade tarps, and portable lighting so we can work safely in adverse conditions. If weather makes immediate work unsafe (e.g., lightning or extreme winds), we’ll arrive, assess, and return the moment conditions allow.
How much will an emergency roof repair cost and will you work with my insurance company?
Emergency service fees start at $295, which covers dispatch, a 30-minute on-site assessment, and the first hour of labor. Materials and additional labor are billed at competitive rates, and we provide a written cost breakdown before proceeding beyond the initial stabilization. We photograph all damage, complete insurer-approved inspection forms, and can bill most major insurance carriers in Kingston directly to minimize out-of-pocket expenses.
What steps should I take to minimize damage while waiting for your emergency crew?
1. If water is dripping inside, place buckets or large containers under leaks and move belongings away from the area. 2. Switch off electricity to affected rooms if water is near light fixtures or outlets. 3. Avoid climbing onto the roof yourself—wet shingles and high winds can make conditions extremely dangerous. 4. Take quick photos of visible damage from the ground for insurance documentation. 5. Keep our dispatcher informed of any changes (e.g., new leaks forming) so the crew arrives with the right materials. Following these steps helps contain damage and speeds up the repair process once we arrive.