Workmanship Guarantee
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Workmanship Guarantee | Roof Replacement | Roofing | Elizabethton
When storms, age, or unexpected damage threaten the comfort of your Elizabethton home, HEP steps in with a promise that’s as solid as the shingles we install. Our workmanship guarantee means every nail, flashing, and ridge cap is placed with the seasoned precision of crews who’ve spent decades perfecting their craft. From the first inspection to the final cleanup, we back every detail with a pledge: if something isn’t right, we’ll make it right—quickly, locally, and at no additional cost to you.
Choosing HEP for your roof replacement isn’t just a transaction; it’s an investment in peace of mind. We pair premium materials with industry-leading installation techniques, then wrap the entire project in a guarantee that follows your roof long after the trucks pull away. The result is a sturdy, beautiful roofing system that stands up to East Tennessee weather—and a homeowner who can sleep soundly knowing their greatest asset is protected by people who care.
FAQs
What does your workmanship guarantee cover on a roof replacement in Elizabethton?
Our workmanship guarantee protects you against any installation-related defects for the entire roofing system we install on your Elizabethton home. If a leak, shingle slippage, flashing failure, improperly sealed penetration, or any other problem occurs because our crews did not follow manufacturer or industry installation standards, we will return promptly, correct the defect, and pay for any related labor or material costs at no charge to you.
How long is the workmanship guarantee valid, and can it be extended?
Every full roof replacement we perform in Elizabethton comes with a 10-year written workmanship guarantee starting on the day we complete the project. The guarantee automatically renews for another 2 years each time you schedule a paid annual roof inspection with us, giving you the option of keeping your coverage in force for the life of the roof.
How does your workmanship guarantee differ from the manufacturer’s material warranty?
Think of your roof coverage as two layers of protection. The manufacturer’s warranty addresses factory defects in materials—shingles, underlayment, vents, etc.—and is backed by the shingle maker. Our workmanship guarantee, on the other hand, is issued by us and covers the quality of the installation itself. If a shingle cracks because it was defective, the manufacturer provides the replacement product. If a shingle blows off because it was not fastened correctly, we fix or replace it. Together, the two warranties give you all-around peace of mind.
What situations could void my workmanship guarantee?
The guarantee remains in force as long as the roof is not altered or damaged by others. It may be voided if: • Another contractor or homeowner alters the roof without our written approval • An extreme weather event (hail, tornado, falling tree, etc.) causes damage that is not repaired promptly • The roof is misused—for example by installing rooftop equipment that exceeds structural limits • You fail to perform basic maintenance such as gutter cleaning that leads to avoidable water backup Whenever you have work planned on or near the roof, let us know so we can document and protect your coverage.
How do I make a claim if I discover a leak or other issue?
Call our Elizabethton office or submit a service request online within 48 hours of noticing the problem. We will schedule a site visit—usually within two business days—conduct a full inspection, and provide a written report. If the issue is covered by the workmanship guarantee, we will complete the repair at no cost. If it is storm-related or outside guarantee coverage, we will explain your options and can assist with insurance claims if needed.
Is the workmanship guarantee transferable if I sell my home?
Yes. The guarantee adds resale value because it is fully transferable one time within the first 10 years at no cost. The new homeowner simply needs to notify us in writing within 60 days of the property transfer. After the transfer, the guarantee continues for the remaining term and is still eligible for renewal through our annual inspection program.