Manufacturer Warranties
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Manufacturer Warranties | Roof Replacement | Roofing | Elizabethton
Elizabethton’s mix of sizzling summers, icy winters, and sudden mountain storms can turn a loose shingle into a leaking disaster overnight. HEP eliminates that worry with manufacturer-warrantied roof replacement services that wrap your home in durable beauty and give you long-term coverage in writing. Our certified crews install Owens Corning, GAF, and other top brands exactly to spec, so every nail, flashing, and ridge vent is protected not only by HEP’s workmanship pledge but also by the nation-wide backing of the material maker.
Because we live and work right here in Carter County, you get fast response times, clear communication, and zero fine-print surprises. From the first free inspection to registering your warranty, we handle every step, documenting the process so you’re fully covered if anything ever goes wrong. When you’re ready for peace of mind overhead, call HEP and see how simple a warranty-backed roof replacement can be.
FAQs
What is a manufacturer roofing warranty and how does it differ from a workmanship warranty?
A manufacturer (or material) warranty is a written guarantee from the shingle or roofing-system producer that its products are free from manufacturing defects for a specified period. If the materials fail prematurely—cracking, blistering, granule loss, etc.—the manufacturer will repair or replace them per the terms of the warranty. A workmanship warranty, on the other hand, is issued by the roofing contractor and covers installation errors. In Elizabethton, we provide both: the manufacturer backs the physical shingles, while our company stands behind the quality of the labor involved in your roof replacement.
How long are typical manufacturer warranties for asphalt shingle roofs in Elizabethton?
Standard architectural asphalt shingles generally carry a limited lifetime warranty, which the industry defines as coverage for as long as the original homeowner owns the home (transferability rules apply). Budget three-tab shingles may have 20- to 30-year limited warranties, while premium designer or impact-resistant shingles often include enhanced 40- or 50-year non-prorated periods. Because East Tennessee’s weather can be unpredictable, many Elizabethton homeowners opt for upgraded "System Plus" or "Golden Pledge" warranties that extend the non-prorated portion to 50 years and include workmanship coverage backed by the manufacturer.
What conditions can void a manufacturer roofing warranty?
Manufacturer warranties are contingent on proper installation and maintenance. Common things that can void coverage include: • Incorrect nailing patterns, under-driving or over-driving nails. • Failure to use the brand’s full roofing system (matching underlayment, starter strip, ridge cap, vents, etc.). • Poor attic ventilation leading to heat buildup and shingle damage. • Installing new shingles over more than one existing layer. • Pressure washing or using harsh chemicals that erode shingle surface. • Neglecting routine maintenance such as clearing debris and gutters. We are certified by major manufacturers (GAF, Owens Corning, CertainTeed) so your installation meets all requirements and preserves the warranty in Elizabethton’s climate.
Do manufacturer warranties cover labor costs for roof replacement?
A basic manufacturer warranty usually covers materials only, and any labor needed to remove and replace defective shingles is the homeowner’s responsibility. However, enhanced warranties purchased through factory-certified contractors add labor coverage. For example, GAF’s Silver Pledge covers workmanship for 10 years and includes labor for material defects; Golden Pledge extends workmanship coverage to 25 years or more. Ask us which tier fits your budget so labor costs are included if a warranty claim ever arises.
How do I register my new roof’s manufacturer warranty after installation?
Most manufacturers require online or mailed registration within 30–60 days of installation. As part of our roof replacement service, we handle the paperwork for you: we submit the serial numbers, installation date, and photos to the manufacturer’s portal and provide you with a confirmation certificate. You’ll receive an email or letter showing your warranty number—keep it with your home records. Registration ensures the warranty is activated and transferable if you sell your Elizabethton home (usually once within the first 10–15 years, depending on the brand).
Can severe weather in Elizabethton impact my manufacturer warranty coverage?
Manufacturer warranties exclude damage from “Acts of God,” including hail, high winds, or falling debris. That means storm damage itself isn’t covered—your homeowners insurance would handle those repairs. However, using shingles rated for higher wind speeds (110–130 mph with proper installation) and adding impact-resistant Class 4 products can reduce storm-related claims and may qualify for insurance discounts. If a storm exposes a latent manufacturing defect, the warranty still applies, so it’s important to have us inspect your roof promptly after severe weather to document any issues for both insurance and warranty purposes.