Workmanship Warranty
Workmanship Warranty | Roofing Done Right | Roofing | Tracy City
When storms, sun, and time put your home to the test, HEP is the local team Tracy City trusts for roofing done right. Our crew treats every roof as if it shelters our own families, pairing premium materials with laser-focused craftsmanship and a rock-solid workmanship warranty. That means no shortcuts, no unanswered questions—just honest work backed by a promise that we’ll handle any installation-related issue without added cost to you.
From the first inspection to the final nail, we communicate clearly, keep your property tidy, and finish on schedule so you can get back to living under a roof that’s built to last. Discover how confidence feels when skill, service, and a dependable warranty come together—contact HEP today and experience roofing done right in Tracy City.
FAQs
What exactly does your workmanship warranty cover on roofing projects in Tracy City?
Our workmanship warranty protects you against any defects or failures that arise from the way your roof was installed—not the materials themselves. This includes improper shingle alignment or nailing, faulty flashing at chimneys or sidewalls, incorrect installation of underlayment or ice-&-water shield, and leaks that result from workmanship errors. If an installation-related issue causes water intrusion or structural damage, we will correct the problem and restore affected areas at no cost to you.
How long does the workmanship warranty last?
We provide a 10-year workmanship warranty on all residential reroofs and new-construction roofs completed in Tracy City. During those 10 years, any problem traced back to our installation practices is fully covered for parts, labor, and disposal. Commercial or specialty projects can be warranted up to 15 years, depending on roof type and contract terms.
How is the workmanship warranty different from the manufacturer’s material warranty?
A manufacturer’s warranty (often 25 years to lifetime) covers factory defects in the shingles, tiles, or membranes themselves—such as premature granule loss or blistering. A workmanship warranty, by contrast, covers the human element: how those materials were installed. If a shingle fails because it was defective, the manufacturer supplies replacement product; if it fails because it was nailed incorrectly, that’s covered by our workmanship warranty. Both warranties work together to give you complete protection.
What should I do if I notice a leak or other roof problem during the warranty period?
Call our dedicated warranty line at 931-xxx-xxxx or submit a service request on our “Roofing Done Right” portal. We typically schedule an on-site inspection within 24–48 hours. After confirming the issue is workmanship-related, we will perform repairs within one week (weather permitting). All labor, materials, and interior touch-ups tied to the workmanship defect are free of charge.
Are there any homeowner responsibilities to keep the workmanship warranty valid?
Yes. 1) Perform basic maintenance such as clearing gutters, trimming overhanging branches, and keeping roof penetrations free of debris. 2) Do not allow other contractors to alter, puncture, or pressure-wash the roof without our written approval. 3) Report leaks promptly so small issues don’t escalate. Failure to perform these reasonable tasks—or evidence of storm, fire, or impact damage—may void the workmanship portion of the warranty.
Is the workmanship warranty transferable if I sell my home in Tracy City?
Absolutely. The warranty may be transferred once within the first 5 years at no cost. The new homeowner simply completes a transfer form within 60 days of closing so we can update our records. After transfer, the coverage remains in effect for the balance of the original 10-year term, helping you market your home and giving the buyer peace of mind.