Industry-leading Warranties
Industry-leading Warranties | Siding Solutions | Roofing | Riceville
When Riceville homeowners choose HEP, they’re choosing decades of proven craftsmanship backed by industry-leading warranties that protect every shingle, panel, and fastener. From impact-resistant roofing systems designed to defy Tennessee storms to fade-proof vinyl exteriors that keep curb appeal high, our coverage goes beyond manufacturer guarantees to include extended, transferable workmanship protection. It’s the kind of peace of mind that lets you enjoy your home rather than worry about it.
Our certified crews arrive on time, clean up meticulously, and finish most projects in just days, all while keeping you informed with real-time updates. Whether you need a quick repair after a hail event or a full exterior makeover, we tailor our roofing and siding solutions to match your style, budget, and energy-efficiency goals—then stand behind them for years to come. Contact HEP today to schedule your free, no-pressure inspection and discover why your neighbors trust us to cover what matters most.
FAQs
What does your industry-leading roofing warranty cover for Riceville homeowners?
Our roofing warranty provides comprehensive, non-prorated protection on both materials and workmanship. That means we cover defects in shingles, underlayment, flashing, ventilation components, and any installation-related issues that could lead to leaks or structural damage. Should a covered problem arise within the warranty period, we will supply all replacement materials and labor at no additional cost to you, including tear-off and disposal fees.
How long is the warranty on your premium siding installations?
We offer a dual-layer warranty on siding: a lifetime manufacturer warranty on the panels, insulation, and color-fade resistance, plus a 25-year labor warranty that guarantees our installation workmanship. Together, these warranties ensure the siding’s performance, durability, and appearance for decades under Riceville’s variable climate conditions.
Are your roofing and siding warranties transferable if I sell my Riceville home?
Yes. Both our roofing and siding warranties are fully transferable one time within the first 10 years of installation at no charge. The new homeowner simply completes a brief transfer form within 60 days of closing, allowing them to receive the remaining balance of the original coverage—an excellent selling point that can increase your property value.
What maintenance must I perform to keep the warranties valid?
Routine maintenance is straightforward: 1) Keep gutters and downspouts clear at least twice a year; 2) Trim overhanging tree limbs that could abrade roofing or siding; 3) Avoid power-washing above 2,000 psi; and 4) Inspect for storm damage after major weather events. Documenting these tasks with dated photos or receipts helps in the unlikely event of a claim. No annual service contracts are required.
How do I file a warranty claim if I notice a problem?
Call our dedicated Riceville warranty hotline or submit a claim through our website within 30 days of noticing an issue. We schedule a free on-site inspection within 72 hours. If the issue is covered, we complete repairs within 10 business days, and you pay nothing out of pocket. We also handle any supplementary paperwork required by the manufacturer for material reimbursement.
How do your warranties compare to standard manufacturer warranties offered by competitors?
Most manufacturers provide limited, prorated warranties that only cover the cost of materials and decline in value over time. Labor, tear-off, and disposal fees are usually excluded. Our industry-leading warranties combine the best manufacturer coverage available with our own extended labor and performance guarantees. This results in non-prorated, end-to-end protection that outperforms typical offerings by 10–15 years and eliminates hidden costs for Riceville property owners.