Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Powell
At HEP, we believe a new roof should come with peace of mind that lasts as long as the shingles do. Our industry-leading warranties cover materials, labor, and even wind-driven surprises, ensuring homeowners in Powell never have to worry about hidden costs or fine-print exclusions. Paired with the meticulous craftsmanship of our certified crews and top-tier products, these warranties protect your investment through every season of East Tennessee weather.
Whether you’re dealing with storm damage or a roof that’s simply reached the end of its lifespan, our local experts make roof replacement simple, transparent, and stress-free. From the first inspection to the final nail, we keep you informed, clean up thoroughly, and register your warranty before we leave your driveway. Choose HEP and feel confident that your home—and your budget—will stay covered for decades to come.
FAQs
What kinds of warranties do you provide with a roof replacement in Powell?
Every full roof replacement comes with two layers of protection: (1) the manufacturer’s material warranty, which covers defects in the shingles, underlayment, ventilation components, and accessories, and (2) our own 10-year workmanship warranty that backs the quality of our installation. When paired together, Powell homeowners receive industry-leading, non-prorated coverage on both materials and labor.
How long do the warranties last, and what exactly is covered?
Our preferred Owens Corning Platinum and GAF Golden Pledge systems carry 50-year, non-prorated material warranties that cover the full cost of replacement shingles, underlayment, flashing, ridge vents, nails, and related accessories if a manufacturing defect occurs. Wind coverage is guaranteed up to 130 mph once the roof is properly installed. Our workmanship warranty lasts 10 years and covers leaks caused by installation errors, flashing problems, or ventilation issues—labor, tear-off, and disposal included.
What’s the difference between the manufacturer’s warranty and your workmanship warranty?
A manufacturer’s warranty is issued by the shingle producer and protects you from premature product failure—cracking, granule loss, blistering, or delamination. A workmanship warranty is issued by us, the installer, and protects you from problems that arise because something was installed incorrectly—improper nail placement, inadequate flashing, missed underlayment, etc. Both warranties work together so you never end up caught between the shingle company and the contractor.
Are the roofing warranties transferable if I sell my home in Powell?
Yes. Both the 50-year material warranty and our 10-year workmanship warranty can be transferred once at no cost within 60 days of closing. The new homeowner simply completes a brief online form or mails in the provided registration card. Transferability is a strong selling point that can add resale value to your property.
What could void my roof warranty, and how can I keep it valid?
The most common reasons a warranty is voided are (1) unauthorized repairs or penetrations (satellite dishes, skylight cuts) made by contractors who are not manufacturer-certified, (2) inadequate attic ventilation that was later altered, (3) pressure-washing or using harsh chemicals on the shingles, and (4) failure to perform routine maintenance, such as clearing debris from valleys and gutters. Schedule a professional inspection every 2-3 years, keep records of any work performed, and call us before allowing anyone else on the roof.
How do I start a warranty claim if I ever have an issue?
Simply call our Powell office or submit a service request through our website. We’ll schedule an on-site inspection within 48 hours. If the issue is workmanship-related, we’ll repair it at no charge. If we suspect a manufacturer defect, we document the problem with photos and measurements and file the claim on your behalf. Most approvals are returned within 10-14 business days, after which we schedule the repair or replacement around your calendar—all materials, labor, and disposal handled turnkey.