Certified Installers
Certified Installers | Roofing Done Right | Roofing | Pigeon Forge
From sudden mountain storms to the steady summer sun, Pigeon Forge roofs take a beating—so they deserve the craftsmanship of HEP’s certified installers. Every shingle we nail down is backed by manufacturer training, local code expertise, and a reputation built over decades of protecting Smoky Mountain homes. When you see our crew roll up, you can relax knowing you’re about to experience roofing done right.
We start with a free, no-pressure inspection, walk you through clear estimates, and finish with rigorous clean-up and an iron-clad warranty. Whether you need a full replacement or a quick repair, our team treats your property with the care we’d give our own, arriving on time and leaving only a flawless roof behind. Call HEP today and discover the difference certified pride makes in every square foot overhead.
FAQs
What certifications do your roof installers hold and why do they matter?
All of our crews are manufacturer-certified as GAF Master Elite, CertainTeed SELECT ShingleMaster, and Owens Corning Preferred Contractors. In practical terms, that means every installer has completed factory training, passed periodic proficiency exams, and follows strict quality-control checklists on every job. These credentials allow us to register extended material warranties directly with the manufacturer and guarantee that your roof is installed to the exact specifications required to reach its full life expectancy.
How does the Pigeon Forge climate affect roof installation and material choice?
East Tennessee’s four-season climate exposes roofs to high UV levels in the summer, heavy rainfall in spring and fall, and the occasional ice event in winter. We recommend algae-resistant, high-temperature asphalt shingles or impact-rated metal panels to handle those conditions. Because humidity can reach 90 %+, we also install proper ridge and soffit ventilation to prevent moisture buildup in your attic. Our estimators will review local wind-zone data (up to 110 mph gusts) to specify the correct fastener pattern and underlayment, ensuring your new roof meets or exceeds Sevier County building codes.
What is the typical timeline for a complete roof replacement in Pigeon Forge?
For an average 2,000-square-foot single-family home, tear-off and installation can usually be completed in one to two days, weather permitting. Larger or more complex roofs (multiple valleys, dormers, or a very steep pitch) may take three to four days. Before we begin, you’ll receive a project schedule that includes material delivery, dumpster placement, daily start/stop times, and a final walk-through date. We monitor local weather forecasts closely; if severe storms are predicted, we delay starting or secure the roof with waterproof coverings to protect your home.
Do you offer warranties on both materials and workmanship?
Yes. Because of our manufacturer certifications, you’ll receive an upgraded 50-year non-prorated material warranty on shingles or metal panels, plus a 25-year workmanship warranty backed by the manufacturer. In addition, our company provides a 10-year labor warranty that covers installation defects, flashing adjustments, and leak repairs at no cost to you. All warranty documents are registered online and transferred automatically to the next homeowner if you sell your property within the covered period.
Can you help with insurance claims after storm damage?
Absolutely. Our certified inspectors are trained to identify hail bruising, wind-lifted shingles, and collateral damage that insurance adjusters look for. We’ll document everything with photos, prepare an Xactimate-formatted estimate, and meet with your adjuster on-site to make sure nothing is overlooked. Once your claim is approved, we schedule the repairs, invoice your carrier directly if you prefer, and handle all code upgrade paperwork required by Pigeon Forge and Sevier County.
How can I request a detailed, no-obligation estimate, and what will it include?
You can call our local office at (865) 555-ROOF, fill out the form on this page, or stop by our showroom on Parkway in Pigeon Forge. Estimates are 100 % free. During the visit we’ll: 1) inspect the roof and attic; 2) measure the roof with drones and satellite imaging; 3) discuss material and color options; and 4) provide a written proposal the same day. The proposal lists line-item costs for tear-off, underlayment, ventilation, flashing, and disposal, along with start/finish dates, payment schedule, and copies of our licenses, insurance certificates, and warranties.