Transparent Communication
Transparent Communication | Storm Damage Restoration | Roofing | Pelham
When hail, high winds, and driving rain slam into Pelham, homeowners turn to HEP for unmatched transparency and peace of mind. Our roofing specialists keep you in the loop from the first tarp to the final shingle, sending photo updates, timeline milestones, and honest cost breakdowns straight to your phone. No jargon, no surprises—just clear communication that lets you breathe easier while we restore your roof and your routine.
Because every minute counts after a storm, our certified team arrives fast, works seamlessly with insurance adjusters, and applies industry-leading materials built to outlast the next Alabama squall. From emergency dry-ins to full roof replacements, our storm damage restoration process delivers durable results and the friendly, small-town service Pelham families deserve. Call, text, or click—HEP keeps you covered, informed, and confidently back under a roof that’s built to weather anything.
FAQs
What should I do immediately after a storm damages my roof in Pelham?
First, make sure everyone is safe and avoid climbing onto the roof yourself. If possible, take clear photos of visible damage from the ground. Next, call our 24/7 emergency line. We’ll schedule a free inspection and, if necessary, install temporary tarps to prevent further water intrusion. Because our team is local to Pelham, we can be on-site quickly, often the same day a storm hits.
How does your "transparent communication" approach work during the restoration process?
From the first call to the final inspection, you’ll receive real-time updates through your preferred channel—text, email, or phone. After our inspection, we provide a detailed written report with photos, a step-by-step repair plan, and an itemized estimate. You’ll also get a dedicated project manager who is available for questions anytime and who will proactively notify you of scheduling, material deliveries, and any weather-related delays.
Will you help me file and manage my insurance claim?
Yes. We document all storm damage with date-stamped photos and a comprehensive inspection report that meets insurance carrier requirements. We’ll meet with the adjuster on-site, answer technical questions, and advocate for the full scope of repairs needed. Our office staff tracks claim status and keeps you informed so there are no surprises about coverage or out-of-pocket costs.
How fast can you inspect and repair my roof after a storm?
Because we maintain dedicated storm-response crews in Pelham, inspections are typically scheduled within 24 hours. Emergency tarping can be done during the initial visit. Once the claim is approved and materials are in, most roof replacements take 1–2 days, while localized repairs can be completed in a few hours. You’ll receive a clear timeline before any work begins.
What materials and workmanship standards do you follow for storm restoration?
We install only manufacturer-certified shingles, underlayment, and flashing that meet or exceed current Alabama Building Code and ASTM standards for wind and impact resistance. All work is supervised by a Haag-certified inspector, and every roof comes with a transferable manufacturer warranty plus our own 5-year workmanship guarantee.
How much will storm damage restoration cost, and do I get a written estimate?
After inspection, we provide a line-item estimate based on the same Xactimate pricing database used by most insurance carriers, ensuring fairness and transparency. If the repairs are covered by insurance, you’ll usually pay only your deductible. For out-of-pocket projects, we offer financing options with no hidden fees. All costs, payment schedules, and warranty details are provided in writing before you sign anything.