Labor Warranty
Labor Warranty | Roofing Done Right | Roofing | Pelham
When storms rattle Pelham or years of sunshine finally take their toll, you deserve more than a quick patch-up—you deserve roofing done right. HEP’s licensed craftsmen install every shingle with precision, then back their workmanship with a robust labor warranty that means we return at our expense if anything we touched fails. No finger-pointing, no fine print, just hometown professionals standing behind their name.
From the first inspection to the final nail, we keep communication clear, timelines tight, and job sites spotless, respecting both your schedule and your property. Homeowners across Pelham call us because they want peace of mind that lasts long after the crew trucks pull away. Choose HEP and rest easy knowing your roof—and the warranty that protects it—were built to weather whatever comes next.
FAQs
What exactly does your labor warranty cover on a new roof in Pelham?
Our labor warranty covers every aspect of the workmanship we perform on your roof—tear-off, underlayment, flashing, shingle or metal panel installation, ventilation components, and clean-up. If any leak, wind uplift, or installation-related defect occurs because we did not install something correctly, we will return, diagnose, and repair the problem at no cost to you. The warranty also includes any ancillary damage to the roofing system that results directly from our workmanship error.
How long is the labor warranty for roofs installed by Roofing Done Right in Pelham?
For most residential re-roof projects we provide a full 10-year transferable labor warranty, which exceeds Alabama’s minimum requirements. Commercial projects typically receive a 5-year labor warranty unless otherwise specified in the contract. Extended 15-, 20-, or even 25-year labor warranties are available when paired with qualifying manufacturer systems and periodic maintenance packages.
How is your labor warranty different from the manufacturer’s material warranty?
The manufacturer’s warranty only covers factory defects in shingles, underlayment, or other materials. It does not pay for the labor to remove and reinstall defective products, nor does it cover leaks that occur because of improper installation. Our labor warranty fills that gap by guaranteeing the craftsmanship itself. If a leak is traced to workmanship, we fix it—even if the materials are still under manufacturer review. When both warranties are combined, you get comprehensive protection for both product quality and installation quality.
What do I have to do to keep my labor warranty valid?
1. Pay the contract balance in full. 2. Do not allow any unapproved contractor—or well-meaning neighbor—to repair or alter the roof. 3. Keep gutters and roof surfaces free of debris; clogged drainage that leads to ponding water can void coverage. 4. Notify us in writing within 30 days of noticing a leak or other issue. 5. For extended warranties, allow us to perform the optional annual inspection (free the first year, low-cost thereafter). Following these simple steps ensures you remain fully protected for the life of the warranty.
What is the process if I need service under the labor warranty?
Contact us by phone or through the warranty claim form on our website. We schedule a site visit—usually within 48 hours in Pelham—where a technician documents the issue with photos and moisture readings. If it’s a workmanship-related problem, we complete on-the-spot repairs whenever feasible. For larger repairs we provide a written plan and timeline, and you pay nothing. If the problem is determined to be storm damage or material failure, we assist you in filing an insurance or manufacturer claim so you still have a single point of contact throughout the process.
Can I transfer the labor warranty to a new homeowner if I sell my property?
Yes. Our standard 10-year residential labor warranty is fully transferable one time at no charge as long as we receive written notice of the property transfer within 60 days of closing. Simply provide the new owner’s name, contact info, and closing date. We’ll re-issue the warranty in their name so they enjoy the same workmanship protection, which can be a valuable selling feature in Pelham’s competitive real-estate market.