- HEP Roofing
- Robust Warranties

Robust Warranties
Robust Warranties | Roof Replacement | Roofing | Pelham
When storms, age, or sudden leaks tell you it’s time for a roof replacement, HEP Roofing is the Pelham neighbor that backs every shingle with confidence. Our factory-certified crews remove the guesswork, installing industry-leading materials that stand up to Gulf Coast heat, wind, and rain—then we reinforce that quality with some of the most comprehensive warranties in Alabama. From the moment we arrive for your free inspection to the final nail check, you’ll know exactly what’s covered and for how long.
Choose from architectural asphalt, metal, or specialty impact-resistant options, all protected by HEP’s robust workmanship guarantee and manufacturer lifetime coverage. Homeowners love that one call secures prompt scheduling, clear communication, and 24/7 warranty support long after the trucks pull away. Ready to protect your investment and your peace of mind? Let HEP turn a stressful project into the secure, beautiful roof your Pelham home deserves.
FAQs
What types of warranties do you offer on a roof replacement in Pelham?
Every full roof replacement we perform in Pelham comes with two layers of protection: a manufacturer’s material warranty that covers shingles against defects for up to 50 years, and our own 15-year workmanship warranty that guarantees all labor, flashing, ventilation, and accessory installations. Together, these warranties give you robust, long-term coverage for both materials and installation workmanship.
What is covered under your workmanship warranty?
Our 15-year workmanship warranty covers any leak, fastening issue, flashing failure, or other installation-related problem that can be traced back to our crew’s labor. If an issue arises within the warranty period, we will inspect, repair, or replace the affected area at no cost to you—including materials, labor, and disposal—provided the roof has not been altered by others or damaged by external forces such as fallen trees or severe storms.
Are the warranties transferable if I sell my home?
Yes. Both the manufacturer’s material warranty and our workmanship warranty are one-time transferable within the first 10 years after installation. To complete the transfer, the new homeowner simply submits a transfer form and a copy of the original invoice to us within 60 days of closing. This feature adds resale value to your Pelham home and gives the next owner peace of mind.
What events or actions could void my roof warranty?
Common warranty-voiding actions include unauthorized roof penetrations (satellite dishes, skylights, HVAC lines), improper attic ventilation alterations, pressure washing shingles, or hiring another contractor to repair or modify the roof. Storm or tree damage is not considered a warranty issue but is usually covered by insurance. Always call us first before any roof-related work to keep your warranty intact.
How do I file a warranty claim if I notice a leak or defect?
Call our Pelham office or submit a claim form on our website. We will schedule a free on-site inspection within 48 hours. If the issue is covered, we photograph the problem, process the paperwork with the shingle manufacturer (if materials are involved), and perform repairs within 7–10 business days—often sooner for urgent leaks. You pay nothing out of pocket for covered claims.
Does Pelham’s severe weather affect the validity of my roof warranty?
Normal weathering—including sun exposure, rain, and moderate wind typical to Pelham—does not affect your warranty. However, extreme events such as tornado-level winds, hail larger than 1.5 inches, or fallen trees are classified as “Acts of God” and fall under homeowners insurance, not warranty coverage. After any severe weather, contact us for a free storm inspection; we’ll document damage for insurance and confirm your warranty remains valid.