Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Palmer
When hail, high winds, or simply the passage of time threaten the roof over your Palmer home or business, HEP responds with craftsmanship backed by the most robust warranties in the industry. Our certified crews install premium shingles, metal panels, and flat-roof systems with meticulous care—then we lock in your investment with coverage that outperforms typical manufacturer guarantees. From the first inspection to the final cleanup, every step is documented, photographed, and reviewed so you have proof that this is roofing done right.
Because we stand behind our work for decades, we never cut corners or rush through details. We use advanced leak-barrier technology at vulnerable valleys and eaves, high-performance underlayments for added insulation, and corrosion-resistant fasteners rated for Alaska’s extreme freeze-thaw cycles. If an issue ever arises, our warranty ranks among the few that includes both materials and labor, ensuring your wallet stays as protected as your roof. Choose HEP, and enjoy year-round peace of mind under a roof that’s built—and guaranteed—to last.
FAQs
What types of roofing warranties do you offer in Palmer?
We provide a two-tier warranty system: (1) a manufacturer’s material warranty that ranges from 30 years to lifetime coverage depending on the shingle or metal product you select, and (2) our own 10-year, non-prorated workmanship warranty that covers the labor and installation details other roofers often exclude. Together they protect you against both product defects and installation errors.
How long does your workmanship warranty last, and what does it cover?
Our workmanship warranty is valid for a full 10 years from the completion date. It covers leak repairs, flashing failures, fastener back-outs, ventilation corrections, and any other issues traced back to our installation practices. We handle all labor, materials, and disposal costs associated with warranted repairs, so you pay nothing out of pocket if a covered problem arises.
Is the manufacturer’s material warranty transferable if I sell my Palmer home?
Yes. Most of the premium shingle and metal systems we install come with a one-time free transfer option within the first 10 years. All you have to do is notify the manufacturer in writing within 60 days of closing, and the new homeowner will receive the remaining balance of the warranty. A transferable warranty can add resale value and peace of mind for buyers.
What actions could void my roofing warranty, and how can I avoid them?
Common warranty-voiding actions include: (1) installing satellite dishes or solar panels without proper flashing, (2) pressure-washing shingles, (3) using aftermarket roof coatings not approved by the manufacturer, (4) inadequate attic ventilation caused by later remodels, and (5) hiring an unlicensed contractor to modify the roof. To stay protected, call us before anyone drills, cleans, or modifies the roof, and schedule our recommended annual inspection.
How do I file a warranty claim if I notice a leak or other roof issue?
Simply call our Palmer office or submit a claim form on our website. One of our certified technicians will visit within 48 hours to inspect the problem. If it is workmanship-related, we’ll repair it immediately. If it’s a material defect, we’ll document the issue, handle paperwork with the manufacturer, and perform the replacement once the claim is approved—usually within two weeks. All repair costs are covered under the warranty terms.
Why should I choose your company for a warrantied roof in Palmer’s unique climate?
Palmer endures heavy snow loads, high winds, and freeze-thaw cycles that quickly expose installation shortcuts. We exceed local code with 6-nail fastening patterns, ice-and-water shield on every eave and valley, and premium underlayments rated to –40 °F. Because we follow the manufacturer’s "best" rather than "minimum" specs, they allow us to offer enhanced lifetime material warranties unavailable through most roofers. In short, you get a roof built for Palmer’s conditions and backed by the strongest warranty package in the industry.