- HEP Roofing
- Storm-restoration Pros

Storm-restoration Pros
Storm-restoration Pros | Storm Damage Restoration | Roofing | Old Fort
When fierce Appalachian winds or hail lash Old Fort, HEP’s storm-restoration pros are ready to move from tarp to total rebuild in a flash. Our certified roofers arrive with thermal drones, moisture-tracing scanners, and decades of know-how to pinpoint hidden leaks before they turn into costly rot. From asphalt shingle replacements to metal panel realignments, every repair meets or exceeds code, keeping your home resilient for the next round of mountain weather.
We guide you through insurance paperwork, photograph damage for claims, and keep you informed with text updates until the last shingle is nailed. Homeowners across McDowell County count on us for unmatched craftsmanship and transparent pricing in storm damage restoration—because when the skies clear, peace of mind should be the only thing over your head. Call today, and let our local team get your roof and your life back to normal.
FAQs
What should I do right after a storm damages my roof in Old Fort?
First, ensure everyone in the home is safe and stay clear of downed power lines or unstable structures. If water is leaking inside, place buckets under the drips and move valuables out of harm’s way. Next, photograph visible damage from the ground—shingles on the lawn, dents in gutters, broken skylights—and call us. Our emergency crew can arrive the same day to tarp exposed areas, preventing further interior damage while we prepare a full assessment.
How fast can Storm-Restoration Pros respond to an emergency call in Old Fort?
Because storms often create time-sensitive hazards, we maintain on-call crews 24/7. In most parts of Old Fort and McDowell County we can be on-site within 2–4 hours of your call, even at night or on weekends. During regional catastrophes we triage by severity, but every customer receives a confirmation time and live updates so you always know when help is on the way.
Will my homeowner’s insurance pay for the roof repairs or replacement?
Most standard homeowner policies cover wind, hail, and falling-debris damage, but every carrier and policy differs. After our free inspection we generate a digital report with photos, measurements, and repair estimates that align with insurance Xactimate pricing. We can meet your adjuster on-site, advocate for any items they may overlook, and handle all required paperwork. While you are responsible for your deductible, the remainder of approved storm-related costs is typically paid by the insurer.
Do you offer a free inspection and estimate?
Yes. A Haag-certified inspector will climb the roof, check attic sheathing for moisture, examine gutters, flashing, and ventilation, and look for collateral evidence such as hail splatter on siding. You get a written condition report, repair or replacement options, and an itemized estimate at no charge or obligation. If no storm damage is found, we’ll tell you honestly so you can file or forego an insurance claim with confidence.
What materials and techniques do you use for storm-damage restoration?
We install only manufacturers’ Class 3 or Class 4 impact-resistant shingles or metal panels rated for 130-mph winds, meeting or exceeding North Carolina Building Code. Ice- and water-shield membranes protect valleys and eaves, synthetic underlayment replaces outdated felt, and all flashing is upgraded to corrosion-resistant aluminum or steel. For customers wanting extra resilience we can add ridge vent systems, hurricane clips, and gutter guards to minimize future storm issues.
How long will the entire restoration process take?
Emergency tarping is done immediately. Once insurance approval is in hand, material ordering and permits usually take 3–5 business days. A typical single-family roof replacement is completed in one day; larger or specialty roofs may take 2–3 days. We perform a final magnetic nail sweep, gutter cleaning, and walk-around with you to confirm satisfaction. All workmanship is backed by a 5-year labor warranty in addition to the manufacturer’s product warranty.