Emergency Service

HEP RoofingEmergency Service

Emergency Service | Storm Damage Restoration | Roofing | Old Fort

When fierce Appalachian weather sweeps through Old Fort, you don’t have time to wait for help. HEP’s emergency roofing team answers the call 24/7, arriving fast with tarps, temporary repairs, and the expertise to keep further water and wind from turning a bad situation into a disaster. Our local, licensed technicians know Old Fort’s homes and building codes, so every action we take is designed for lasting protection—even in the middle of the night.

From the first inspection to the final shingle, we make storm damage restoration simple. We document the damage, work with your insurance adjuster, and rebuild with premium materials engineered for Carolina weather. Most important, we treat your property like our own, leaving the site clean, secure, and stronger than before. When the storm passes, count on HEP to bring back peace of mind—and a roof that’s ready for whatever comes next.

FAQs

How quickly can your team reach my property in Old Fort after a storm?

We maintain a 24/7 emergency response crew based in or near Old Fort, allowing us to arrive within two hours of your call in most cases. During widespread weather events, we triage requests by severity but always strive to secure every property the same day to prevent additional water intrusion or structural damage.

What are the most common signs of roof storm damage I should look for?

After a severe wind or hailstorm, check for missing or lifted shingles, dented metal flashing, granule accumulation in gutters, water stains on interior ceilings, and debris piles on the roof or around downspouts. If you see daylight in the attic or hear dripping sounds, call us immediately—these can signal active leaks that need urgent attention.

Will you help me file an insurance claim for storm-related roof repairs?

Yes. Our project managers are experienced in working with all major insurers that serve McDowell County. We document damage with photos, provide a detailed inspection report, meet with the adjuster on-site if requested, and submit line-item estimates using Xactimate so you receive fair coverage for both emergency tarping and permanent restoration.

Can you perform temporary repairs if another storm is forecast?

Absolutely. If weather conditions make full repairs unsafe or impractical, we install reinforced tarps, synthetic underlayment, or shrink-wrap systems to seal penetrations and secure loose materials. These temporary measures are rated to withstand winds up to 70 mph and will protect your home until we return for permanent restoration once conditions improve.

Will the restored section of my roof match the existing materials and color?

Matching aesthetics is a priority. We source shingles, metal panels, or tiles from the same manufacturer and color series whenever possible. If an exact match is discontinued, we provide samples of the closest alternatives and review them with you in natural light before ordering. Many insurance policies also include a ‚reasonable match‘ clause, which we leverage to obtain a full slope replacement if only partial repairs would leave obvious color variations.

Do after-hours emergency services cost extra?

No. We do not charge a premium for nights, weekends, or holidays. Our pricing is based on industry-standard insurance rates for the Old Fort area, and any out-of-pocket costs are discussed upfront before work begins. The only additional expense you might incur is your policy deductible, which we can often help offset with manufacturer rebates or seasonal promotions.

HEP Roofing
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(423) 228-7848