Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | New Market
From the first shingle to the final inspection, HEP gives New Market homeowners total peace of mind with industry-leading warranties that prove we believe in roofing done right. Every roof we install is backed by robust manufacturer coverage and our own extended workmanship guarantee, so you’re protected against defects, storm damage, and the unexpected costs that can follow. Our certified crews use premium materials, document every step, and leave your property spotless—because accountability shouldn’t end when the trucks pull away.
Choosing HEP means choosing experts who live and work in the same Tennessee communities you do. We arrive on schedule, communicate clearly, and finish on time, delivering craftsmanship that stands up to New Market’s blazing summers and sudden downpours. When neighbors ask who installed your eye-catching new roof, you’ll proudly say HEP—where fair pricing, friendly service, and ironclad warranties meet for roofing done right. Ready to safeguard your home for decades? Let’s raise the bar, one shingle at a time.
FAQs
What types of warranties do you offer on new roof installations in New Market?
Every new roof we install in New Market comes with two layers of protection: (1) a lifetime limited manufacturer’s material warranty that covers shingle defects for as long as you own your home, and (2) our exclusive 25-year "Roofing Done Right" workmanship warranty that guarantees the quality of our installation. Together, these warranties give you comprehensive coverage against both product failure and installation-related issues.
How is your "Roofing Done Right" workmanship warranty different from standard contractor warranties?
Most roofing contractors offer workmanship coverage for 1–10 years. Our “Roofing Done Right” warranty extends for 25 years, is backed by a written, transferable certificate, and includes free labor and materials for any repair caused by installation error. We also perform an annual inspection at no cost during the first five years, an extra safeguard rarely provided in the industry.
What exactly is covered—and not covered—under the workmanship warranty?
Covered: leaks, blow-offs, shingle slippage, flashing failures, ridge-vent issues, and any other problem traced to our installation techniques. Not covered: damage caused by acts of nature (hail, high-category hurricanes, fallen trees), foot traffic by other trades, or alterations made without our approval. Material defects are handled under the separate manufacturer warranty, so you’re protected on both fronts.
How do I file a warranty claim if I notice a problem with my roof?
Simply call our dedicated warranty line or submit the online claim form—available 24/7. A service coordinator will schedule an on-site inspection within 48 hours for leaks and within five business days for non-emergencies. After diagnosis, we’ll either (a) repair the issue at no charge under the workmanship warranty, (b) help you start a manufacturer claim, or (c) advise you on storm-damage insurance options if the problem is outside warranty scope.
Is the roof warranty transferable if I sell my home in New Market?
Yes. Both the lifetime manufacturer warranty and our 25-year workmanship warranty can be transferred once within the first 10 years at no cost. The new owner simply completes a transfer form within 60 days of closing. Transferability adds resale value because the buyer knows the roof is still protected by an established local company.
How does New Market’s climate affect roof longevity and warranty coverage?
New Market experiences freeze-thaw cycles, summer heat, and the occasional windstorm—all of which can stress roofing materials. We install shingles rated for 130 mph wind resistance and use premium underlayment designed for wide temperature swings. These products meet or exceed manufacturer requirements, ensuring you receive full warranty validity. Regular maintenance—like cleaning gutters and removing debris—will further maximize roof life and keep your warranties in force.