Emergency Call-out Team
Emergency Call-out Team | Roof Repair | Roofing | Manchester
When storms lash Manchester and tiles start rattling loose, HEP’s emergency call-out team springs into action. Arriving within the hour, our fully insured technicians bring a van-based workshop to your door, ready to assess, secure and restore any damaged section. From cracked slates on Victorian terraces to punctured flat roofs on city-centre offices, we specialise in roof repair across Manchester, delivering swift fixes that prevent expensive water damage.
You’ll see every step of the process through on-site photos and a clear, no-obligation quote, then relax under a workmanship guarantee that keeps you protected long after we leave. So whether a midnight leak is dripping onto your electrics or yesterday’s gale has lifted your ridge tiles, call HEP’s trusted team for prompt, professional roof repair and wake up to a watertight home.
FAQs
What situations count as a roofing emergency and when should I call your 24/7 team?
A roofing emergency is any sudden issue that risks water ingress, structural damage or personal safety. Typical examples include severe leaks during heavy rain, storm-dislodged or missing tiles/slates, tree or debris impact, a collapsed or sagging roof section, chimney or ridge tile failure and any damage that leaves the roof deck exposed. If the problem could worsen quickly or allow water or wind into your home, call our Manchester emergency line immediately—-whatever the hour—so we can minimise damage and keep your property safe.
How quickly can your emergency roofers reach my property in Manchester?
Because our teams are based across Greater Manchester and operate from fully stocked vans, we usually arrive within 30–60 minutes of your call, day or night. Traffic and weather can occasionally extend the journey, but you’ll receive a real-time ETA and regular updates. We prioritise vulnerable properties such as homes with young children or elderly occupants, and we cover every postcode in Manchester, Salford, Stockport, Trafford, Bolton, Bury, Rochdale and Tameside.
What temporary measures will you put in place once you arrive?
The first step is to make the area safe by isolating electrical circuits if water is entering the house and cordoning off any loose materials. We then install heavy-duty tarpaulin, waterproof membranes or emergency patch kits to seal holes and stop further leaks. Loose tiles, slates or ridge sections are secured or removed, and we can fit emergency battening or boarding over damaged decking. These stabilisation works normally take 1–2 hours and give you a fully weather-tight roof until we return—usually within 24-48 hours—for a permanent repair once conditions are safe and materials are on site.
Will my home insurance cover emergency roof repairs, and can you help with the claim?
Most buildings insurance policies cover sudden, unforeseen damage caused by storms, high winds, falling objects or accidental impact. Wear-and-tear or lack of maintenance is rarely covered. We supply detailed photographic evidence, a written damage report and an itemised invoice that meet insurers’ requirements. If requested, we can speak directly with your loss adjuster, speeding up approval and reimbursement. You normally pay us for the emergency work on completion, then reclaim the cost from your insurer—less any excess specified on your policy.
How much does an emergency roof repair cost and do you offer free quotes?
Our standard 24/7 call-out fee in Manchester is £95 + VAT, which covers the first hour on site and travel. After that, labour is charged in 30-minute increments and materials are billed at trade cost. A typical leak-containment visit including tarping and tile replacement ranges from £150–£300, but large or complex jobs can be higher. Once the roof is secure, we provide a no-obligation fixed-price quotation for the full repair, valid for 30 days. There are no hidden extras, and we accept card, cash or bank transfer.
What types of roofs and materials can your emergency team repair?
Our technicians are trained and certified to work on every common roofing system in the North-West, including pitched roofs with concrete or clay tiles, natural slate, man-made fibre-cement slate, and heritage stone slate. We also handle flat roofs—felt (torch-on), EPDM rubber, GRP/fibreglass and liquid PU—as well as leadwork, flashings, chimney stacks, fascias, soffits and guttering. Domestic, commercial and industrial properties are all covered, so whatever roof you have, one call brings the right expertise and materials to site.