Workmanship Guarantee
Workmanship Guarantee | Roofing Done Right | Roofing | Knoxville
When you choose HEP’s workmanship guarantee, you’re choosing roofing done right. Our Knoxville-based crew treats every roof like it shelters their own families—meticulously measuring, hand-nailing where it matters, and using premium Owens Corning materials that stand up to East Tennessee’s fierce sun, sideways rain, and surprise hail. From the first inspection to the final shingle, we communicate clearly, arrive on time, and leave your property cleaner than we found it.
But the real difference shows long after the ladders are gone. HEP backs each roof with a transferable workmanship guarantee, so if a leak appears or a shingle loosens due to installation error, we fix it fast and free—no fine print, no finger-pointing. Add flexible financing, 24/7 emergency support, and Knoxville neighbors already singing our praises, and you’ll see why thousands trust HEP for a roof that’s skillfully built, thoroughly protected, and ready for whatever the Tennessee sky throws its way.
FAQs
What exactly does your workmanship guarantee cover on a Knoxville roofing project?
Our workmanship guarantee protects you against any installation- or application-related defects that originate from our labor, not the roofing materials themselves. If shingles loosen, flashing fails, vents leak, or any other problem arises because we didn’t install a component correctly, we will repair the issue at no cost to you. The guarantee applies to all roof system elements we install—shingles, underlayment, flashing, ventilation accessories, and fasteners—so you have full peace of mind that your roof was truly “done right.”
How long does the workmanship guarantee last for residential roofs in Knoxville?
We provide a 10-year workmanship guarantee on complete tear-off and replacement projects and a 5-year guarantee on qualifying repairs. The clock starts on the date we finish your job. While Knoxville’s climate of hot summers, heavy rain, and the occasional winter ice can stress a roof, we confidently stand behind our installation practices for an entire decade—far exceeding the one- or two-year industry minimum—to ensure you receive lasting performance.
How is your workmanship guarantee different from the manufacturer’s material warranty?
A manufacturer’s warranty (often 25-50 years) covers defects in the roofing materials themselves—such as shingle granule loss or premature membrane cracking—but it does NOT cover errors in how the materials were installed. Our workmanship guarantee fills that gap. If a leak occurs because a shingle was nailed incorrectly, the manufacturer won’t pay for the repair; we will. In short, the material warranty protects you from product flaws, while our workmanship guarantee protects you from human error.
What should I do if I notice a leak or other problem while the workmanship guarantee is in force?
Call our Knoxville office or submit a claim through our online portal as soon as you suspect an issue. We’ll schedule a complimentary on-site inspection within 48 hours (or sooner for active leaks). If we confirm the problem is related to our workmanship, we’ll repair it promptly at no charge for labor or materials. You’ll receive written documentation of the corrective work, and your guarantee continues in full for its original term after the repair.
Is your workmanship guarantee transferable if I sell my home?
Yes. If you sell your property during the guarantee period, the remaining balance of the workmanship coverage can be transferred once to the new homeowner at no cost. All we need is written notice within 60 days of closing so we can update our records. This added value can be a strong selling point in Knoxville’s competitive real-estate market.
Do you provide inspections or maintenance services during the guarantee period?
Absolutely. We offer complimentary annual roof check-ups for the first three years and discounted maintenance packages thereafter. During each visit we examine shingles, flashing, caulking, and ventilation to catch minor issues before they become bigger problems. While routine maintenance is not mandatory to keep your workmanship guarantee valid, staying proactive extends roof life and helps ensure any potential workmanship issues are discovered and resolved quickly.