Certified Crews
Certified Crews | Roofing Done Right | Roofing | Knoxville
When Knoxville’s sun, storms, and seasons put your roof to the test, HEP’s factory-certified crews rise to the challenge. We arrive on time, clean up meticulously, and use only premium materials—installing each shingle, vent, and flashing with laser-focused precision. Homeowners feel the difference in our courteous service and see it in the flawless lines that top their homes.
We call it roofing done right, and it’s more than a slogan—it’s our guarantee of lasting protection, energy efficiency, and elevated curb appeal. Backed by industry-leading warranties and round-the-clock support, HEP transforms roofing projects from stressful chores into seamless experiences. Schedule your inspection today and discover how easy first-class craftsmanship can be.
FAQs
What certifications do your roofing crews hold, and why do they matter?
Every member of our installation team is trained to meet or exceed manufacturer standards and holds certifications from leading shingle producers such as GAF, CertainTeed, and Owens Corning. These credentials show that our crews understand proper installation techniques, current building codes, and safety requirements. Certified crews can offer extended manufacturer warranties, reduce the risk of installation errors, and ensure your new roof performs as advertised.
How long does a roof replacement usually take in Knoxville?
Most single-family homes are completed in one to two days, including tear-off, substrate inspection, installation, and clean-up. Larger homes, complex roof designs, or weather delays can extend the schedule, but we always give you a written timeline before work begins and keep you informed if rain or high winds force rescheduling. Our goal is to minimize disruption without cutting corners on quality.
Which roofing materials work best for East Tennessee’s climate?
Knoxville experiences hot, humid summers, occasional hail, and freeze-thaw cycles in winter. We typically recommend: (1) Architectural asphalt shingles for cost-effective durability and wind ratings up to 130 mph; (2) Metal roofing (standing-seam or metal shingles) for superior longevity and energy efficiency; (3) Synthetic slate or shake for homeowners who want premium appearance without the weight of natural stone or wood. During your consultation we discuss budget, aesthetics, HOA rules, and energy goals to specify the ideal system.
Are you fully licensed and insured in Tennessee?
Yes. We hold a Tennessee contractor’s license, maintain general liability coverage of $2 million, and carry workers’ compensation for every crew member on your property. Copies of certificates are provided with your proposal. Proper licensing and insurance protect you from liability and confirm that our business meets state and local regulatory standards.
What kind of warranty do you provide, and what does it cover?
You receive two layers of protection: (1) A manufacturer’s limited lifetime warranty on shingles and underlayment materials, with optional upgraded coverage for 50-year non-prorated protection when we install a full system. (2) Our 10-year workmanship warranty covering leaks or installation defects. If a problem arises within that period, we repair it at no cost, including any interior damage caused by our workmanship. Annual roof checkups help you keep both warranties intact.
Can you assist with insurance claims for storm damage?
Absolutely. We provide free storm inspections, document damage with photos and detailed reports, and meet your adjuster on-site to ensure nothing is overlooked. Once the claim is approved, we handle all repairs or replacement per the insurance scope and manage supplemental paperwork if hidden damage is uncovered. Our goal is to make the process stress-free and restore your roof to pre-loss condition or better.