Emergency Repair
Emergency Repair | Roofing Done Right | Roofing | Kingston
When a Kingston storm strikes at midnight and rain starts pouring through your ceiling, you don’t have time for guesswork—you need specialists who arrive fast and leave lasting results. HEP’s emergency repair crew is on call 24/7, armed with premium materials, thermal-imaging leak detectors, and decades of experience sealing, shingling, and safeguarding homes just like yours. From rapid tarping to permanent structural fixes, we restore your roof with the precision that keeps families dry and insurance adjusters satisfied.
That relentless attention to detail is why our neighbors say we deliver roofing done right. We photograph every stage of the repair, clean up every nail, and back each job with transparent warranties, so the only reminder of the crisis is the story you’ll tell—about how HEP turned a disaster into a durable, storm-proof roof in a single visit.
FAQs
What situations qualify as a roofing emergency in Kingston?
Any damage that exposes the inside of your home or business to water or the elements is considered an emergency. Typical examples include tree limbs that puncture the roof, shingles blown off in a windstorm, large leaks after heavy rain, ice-dam water intrusion, and fire damage to the roof deck. If ignoring the problem for even a few hours could cause structural damage, mold, or safety hazards, call us immediately for emergency service.
How fast can your crew reach my property for an emergency repair?
We have on-call technicians stationed throughout Kingston and the surrounding area 24/7/365. Once you approve the dispatch, our average arrival time within city limits is 60–90 minutes, even during evenings, weekends, and holidays. In severe regional weather events, arrival may take longer, but we prioritize the most vulnerable properties and will give you an accurate ETA when you call.
What does the emergency repair process look like?
1. Phone Assessment – We gather details and advise you on any immediate safety steps (e.g., shutting off power, placing buckets). 2. On-site Inspection – A certified roofer conducts a visual and infrared scan to locate every point of intrusion. 3. Stabilization – We install tarps, shrink wrap, or temporary decking to stop active leaks and prevent further damage. 4. Documentation – Photos, moisture readings, and a written report are prepared for you and your insurance provider. 5. Permanent Solution – Once weather permits, we return to perform a full repair or replacement with matching materials, bringing your roof back to “as-new” condition.
How much does an emergency roof repair typically cost?
Costs vary with the size of the damaged area, roof pitch, and accessibility, but most residential emergency calls in Kingston run CAD $350–$950 for stabilization (tarping, sealing, debris removal). A follow-up permanent repair can range from CAD $500 for a few shingles to several thousand for structural decking replacement. We provide a written estimate before any work begins, accept major credit cards and e-transfers on site, and offer short-term financing for larger projects.
Will you work with my insurance company on storm or impact damage claims?
Yes. We routinely coordinate with insurers such as Aviva, Intact, Desjardins, and Co-operators. Our team supplies detailed photo evidence, repair estimates, and moisture-meter readings that meet industry claim standards. We can meet the adjuster on site, explain the scope of work, and bill the insurer directly when your policy allows, reducing out-of-pocket costs and speeding up reimbursement.
Is your emergency repair work covered by a warranty?
Absolutely. Temporary stabilization (tarping, shrink wrap) is warranted for 30 days against workmanship defects. Once the permanent repair is completed, you receive our “Roofing Done Right” 10-year workmanship warranty plus the full manufacturer warranty on shingles, membranes, or metal panels we install (typically 25–50 years). All warranties are transferable to the next property owner, adding long-term value to your home.