Factory-backed Warranty
Factory-backed Warranty | Siding Solutions | Roofing | Jonesborough
When your Jonesborough home faces punishing sun, sideways rain, or the occasional hailstorm, you want more than good looks—you want peace of mind. HEP installs premium roofing systems and precise siding solutions that are covered by industry-leading, factory-backed warranties. Our certified crews arrive on time, clean up meticulously, and leave you with exterior protection engineered to outlast Tennessee’s toughest weather.
From the first inspection to the final shingle or panel, we keep you informed, answer every question, and register your warranty before we pack up the ladders. Whether you’re repairing storm damage or giving your house a curb-appeal makeover, choose the local team that delivers craftsmanship you can see and a guarantee you can trust—choose HEP in Jonesborough.
FAQs
What is a factory-backed warranty for roofing and siding, and how is it different from a regular contractor warranty?
A factory-backed warranty is issued and honored by the manufacturer of your roofing shingles or siding panels, not just by the local installer. While a contractor warranty typically covers workmanship for a limited time (often 1–5 years), a factory-backed warranty covers material defects for decades—often 25–50 years for roofing and up to a lifetime for premium siding lines. Because the manufacturer underwrites the coverage, you remain protected even if the original installer goes out of business or moves away from Jonesborough.
How long are your factory-backed warranties valid, and are they transferable to a new homeowner in Jonesborough?
Most of our factory-backed roofing warranties provide 30 years of non-prorated coverage on materials, 10–15 years of wind and algae resistance, and a lifetime limited warranty on certain premium shingle lines. Our siding warranties typically offer lifetime coverage against fading, cracking, and warping. Both roofing and siding warranties are fully transferable one time within the first 10 years, which is a major selling point if you choose to sell your Jonesborough home.
What does the warranty cover if my roof or siding fails?
If a covered defect occurs—such as premature shingle granule loss, siding color fade beyond industry tolerances, or cracking due to material flaws—the manufacturer pays for replacement materials and, in most cases, reasonable labor costs to reinstall them. Some warranty tiers we offer even cover tear-off, disposal, and system accessories (underlayment, flashing, trim). Normal wear, storm damage, or improper maintenance are excluded but can usually be addressed through your homeowners insurance or our optional maintenance plans.
Do I have to perform any specific maintenance to keep the factory-backed warranty valid?
Yes. Manufacturers require that the roofing and siding be installed by a certified contractor (which we are) and that the system receives basic upkeep—such as keeping gutters clear, trimming back tree limbs, and avoiding high-pressure washing on siding. An inspection by a qualified professional every 3–5 years (or after a severe storm) is recommended and may be required for premium warranty tiers. We offer low-cost inspection packages that document your roof and siding condition, providing proof of proper care if a claim is ever needed.
How do I file a warranty claim if I suspect a material defect?
Call our Jonesborough office first. We’ll schedule a free on-site inspection to confirm whether the issue appears warranty-related. If it does, we’ll help you complete the manufacturer’s claim form, supply photos, sample materials, and proof of purchase/installation. Once the manufacturer approves the claim—typically within 2–4 weeks—we coordinate material delivery, labor scheduling, and any required permits. Throughout the process, we act as your liaison so you don’t have to navigate the paperwork alone.
Will a factory-backed roofing or siding warranty add value to my Jonesborough home?
Absolutely. Third-party studies show that homes with transferable factory-backed warranties sell faster and at higher prices because buyers gain long-term protection without additional cost. Real estate agents in Jonesborough often highlight these warranties in listings, and some lenders view them favorably when assessing property condition. In short, a factory-backed warranty not only safeguards your investment while you live in the home but can also put money back in your pocket when you decide to sell.