- HEP Roofing
- Workmanship Warranties

Workmanship Warranties
Workmanship Warranties | Roofing Done Right | Roofing | Jonesborough
When storms roll through Jonesborough, homeowners need more than ordinary repairs—they need roofing done right. HEP’s seasoned craftsmen combine decades of local experience with premium materials, delivering installations so precise we back them with one of the region’s strongest workmanship warranties. From the first inspection to the final shingle, our team follows a meticulous checklist that exceeds industry standards, ensuring your roof stands firm against Tennessee’s hottest summers and wildest winters.
Should an issue ever arise from our labor, you’re covered. HEP’s workmanship warranty means swift, no-hassle corrections at no extra cost, protecting both your home and your peace of mind. Partner with a crew that treats every project as a promise to the community; choose HEP and discover how confidence feels when your home has a roof built—and guaranteed —to last.
FAQs
What exactly does your workmanship warranty cover on a new roof in Jonesborough?
Our workmanship warranty guarantees that every aspect of the installation—flashing, shingle nailing, underlayment placement, ventilation, and sealing—meets or exceeds both Tennessee building code and manufacturer specifications. If a roof problem arises because something was installed incorrectly, we fix the labor-related defect at no cost to you, including any replacement materials required to remedy our workmanship error.
How long is the workmanship warranty and when does it begin?
For residential re-roofs in Jonesborough, we provide a 10-year workmanship warranty that begins on the date we register your final inspection with Washington County Codes. For commercial projects, the term is 5 years unless otherwise negotiated. The coverage continues in full force for the stated term as long as the roof remains in normal service and the owner follows our maintenance guidelines.
How does a workmanship warranty differ from the manufacturer’s shingle or membrane warranty?
Manufacturer warranties protect you against factory defects in the roofing materials themselves—things like premature granule loss or membrane shrinkage. A workmanship warranty, by contrast, covers errors we might make while installing those products. If, for example, a shingle cracks because it was manufactured poorly, the manufacturer replaces it. If a shingle blows off because it was nailed incorrectly, our workmanship warranty applies and we perform the repair.
What happens if my roof leaks within the warranty period due to an installation error?
Simply call our office or submit a service request through our website. We respond within 24 hours for active leaks. A technician will inspect the roof, identify whether the issue stems from workmanship, and perform repairs on the spot whenever possible. All labor and any replacement materials associated with fixing the workmanship-related leak are covered 100 %, so you pay nothing.
Is the workmanship warranty transferable if I sell my Jonesborough home?
Yes. The warranty is fully transferable one time within the original term. To transfer, the new owner must notify us in writing within 60 days of closing and provide proof of routine roof maintenance (e.g., annual inspection records). Once processed, the warranty continues with the same expiration date—adding value and peace of mind for potential buyers.
What responsibilities do I have to keep the workmanship warranty valid?
1) Schedule an annual inspection with us or a licensed roofer to document roof condition. 2) Keep gutters and downspouts clear to prevent water backup. 3) Avoid unqualified repairs—any work performed by others must be pre-approved in writing. 4) Report leaks or visible damage within 30 days of discovery so small issues don’t become bigger ones. Following these simple steps ensures your Jonesborough workmanship warranty remains in full effect for the life of the coverage.