Industry-leading Warranties
Industry-leading Warranties | Storm Damage Restoration | Roofing | Greenback
When Greenback weather goes from calm to chaotic, homeowners turn to HEP for unrivaled protection that lasts long after the clouds clear. Our roofing crews respond quickly, document every shingle and soffit, and install premium materials backed by industry-leading warranties that other contractors can’t match. From free inspections to seamless insurance guidance, we make it easy to safeguard the roof that safeguards your home.
Our certified team specializes in storm damage restoration, rebuilding roofs to higher standards than before the storm struck. We address hidden deck rot, upgrade ventilation, and verify each fastening point, so you receive not just a repair but a fortified roofing system designed to weather tomorrow’s challenges. Schedule your no-obligation assessment today and experience why Greenback trusts HEP for security, value, and total peace of mind overhead.
FAQs
What makes your roofing warranties in Greenback “industry-leading”?
Our warranty program combines a 50-year manufacturer’s material warranty with a 25-year workmanship warranty that we back directly. Because we are a certified install partner for the shingle manufacturer, you receive the highest coverage tier they offer—including non-prorated replacement of materials and labor for the first 25 years. Few local contractors can provide both levels of protection, making our package one of the most comprehensive in the Greenback market.
Does the warranty cover storm damage such as hail or high winds?
Yes. The manufacturer warranty we register for you includes wind coverage up to 130 mph once the roof is properly installed and sealed. In addition, most of the shingle lines we install carry specific hail impact ratings (Class 3 or Class 4). If a covered storm event damages the shingles within the warranty period, the materials and labor to replace the affected areas are covered, subject to the policy’s stated limits and any insurance deductibles you may have.
How long does coverage last, and does it decrease over time?
Material coverage is non-prorated for the first 25 years—meaning you would receive full value replacement if a manufacturing defect occurs. From years 26-50, coverage becomes prorated on a sliding scale as defined by the manufacturer. Our workmanship warranty, which protects against installation errors, runs a full 25 years and remains at 100 % value the entire time. Routine maintenance requirements must be followed to keep both warranties in force.
Are the warranties transferable if I sell my Greenback home?
Absolutely. You can transfer both the manufacturer’s material warranty and our workmanship warranty once within the first 10 years at no additional cost. Simply notify us and the manufacturer in writing within 60 days of the property transfer. A transferable warranty adds resale value because the next homeowner inherits the same level of protection you enjoyed.
What is the process for filing a claim after a storm damages my roof?
1. Contact us for a free, no-obligation inspection as soon as it is safe.<br>2. We document all storm-related damage with photos and video that meet insurance carrier guidelines.<br>3. If damage is confirmed, you file a claim with your homeowner’s insurance, and we supply the inspection report.<br>4. An insurance adjuster schedules a visit; we can meet them on-site to ensure all damage is noted.<br>5. Once the claim is approved, we handle material ordering, permit acquisition (per Greenback and Loudon County codes), and full roof restoration.<br>6. After completion, we register any warranty transfers or extensions and provide you with finalized documentation for your records.
Why should I choose your company for storm-damage restoration in Greenback?
Beyond our industry-leading warranties, we are a locally owned, fully licensed, and insured contractor with an A+ BBB rating and hundreds of successful storm restorations in the Greenback area. We use only manufacturer-certified installers, follow all 2018 IRC and local wind-zone requirements, and offer 24/7 emergency tarping. Most importantly, our warranty is backed by both a national shingle manufacturer and our own long-standing local reputation—giving you true peace of mind before, during, and long after the storm.