Certified Technicians
Certified Technicians | Storm Damage Restoration | Roofing | Greenback
When Greenback’s skies turn rough, HEP’s certified roofing technicians move fast to safeguard what matters most—your home. We arrive equipped with industry-leading materials, drone inspections, and decades of craftsmanship to diagnose every shingle, flashing, and gutter issue caused by wind, hail, or fallen limbs. By blending hometown courtesy with cutting-edge tech, we make storm damage restoration feel less like an emergency and more like a smooth, well-orchestrated recovery.
From temporary tarping to complete roof replacement, every step is handled in-house, so you won’t juggle multiple contractors or insurance headaches. Our crew documents damage, works directly with adjusters, and keeps you informed with clear, honest updates until the final nail is set. Choose HEP in Greenback, and reclaim your peace of mind before the next cloud rolls in.
FAQs
How quickly can your certified technicians respond to storm-related roof damage in Greenback?
Because we are a locally based team, a crew member can usually be on-site within 2–4 hours of your call, 24/7. During widespread weather events we triage the most critical leaks first, but every customer receives an initial temporary “dry-in” to stop active water intrusion the same day, followed by a full inspection within 48 hours.
What kinds of storm damage do you repair?
Our technicians are trained and equipped to handle wind-lifted shingles, hail bruising, torn or missing flashing, punctures from falling limbs, damaged ridge vents, and structural decking issues. We also repair or replace gutters, skylights, attic ventilation components, and any interior sheetrock or insulation that was compromised by roof leaks.
Are your Greenback technicians licensed, insured, and manufacturer-certified?
Yes. Every crew leader holds a Tennessee Home Improvement Contractor license, the company carries $2 million in general liability and full workers’ compensation coverage, and our installers maintain certifications from GAF, Owens Corning, and CertainTeed. Those manufacturer credentials allow us to offer extended non-prorated warranty options that non-certified roofers cannot provide.
Can you help me navigate my homeowners insurance claim?
Absolutely. We document storm damage with photos, video, and a detailed Xactimate estimate that matches insurer pricing. One of our claim specialists meets your adjuster on-site to advocate for code-required items and supplements. We can bill your carrier directly once the scope is approved, so you are only responsible for your deductible.
What does your free roof inspection include?
A technician will inspect the entire roof surface, flashings, gutters, attic ventilation, and the underside of decking in the attic. We use chalk testing for hail impact, a drone for hard-to-reach areas, moisture meters inside, and we provide a written report with repair recommendations and photos—all at no cost or obligation.
How long will the restoration take, and what warranties do you offer?
Most single-family roof replacements are completed in one day; extensive decking or structural repairs can add an extra day or two. Emergency tarping is installed immediately and stays in place until the full repair begins. We back our workmanship with a 10-year labor warranty and register a 50-year manufacturer material warranty on all complete roof systems we install.