Single Project Manager
Single Project Manager | Roofing Done Right | Roofing | Gatlinburg
At HEP, your roof receives the undivided attention of a single, dedicated project manager who guides everything from the first inspection to the final nail. That streamlined approach means no mixed messages, no lost paperwork—just clear communication, honest timelines, and the peace of mind that comes with roofing done right. Whether your Gatlinburg chalet needs a quick shingle replacement after a storm or a full tear-off and upgrade, you’ll know exactly who’s on the job and exactly what’s happening next.
Living on the doorstep of the Great Smoky Mountains, Gatlinburg homeowners contend with blazing summer sun, sudden downpours, and heavy winter snows. HEP’s local team understands those challenges and pairs premium warranties with materials chosen for mountain weather durability. The result is a roof that looks great, protects better, and lets you enjoy the view instead of worrying about leaks. Call, text, or click today, and your personal project manager will start turning that “to-do” into a “done.”
FAQs
How does having a single project manager benefit my roofing project in Gatlinburg?
With one dedicated project manager, you have a single point of contact from the first inspection to the final walkthrough. That person coordinates crews, materials, permits, and scheduling, so information never gets lost between departments. You receive timely updates, faster issue resolution, and clear accountability, ensuring the job is completed on time and to the agreed-upon specifications.
Are you familiar with Gatlinburg’s building codes and unique weather challenges?
Yes. Our team works in Sevier County every week and stays current on local code requirements, HOA guidelines, and city permitting. We also design roofs to withstand Gatlinburg’s heavy rainfall, high winds along mountain ridges, and occasional snow loads. This local expertise reduces inspection delays and helps your new roof perform reliably in our specific climate.
What roofing materials can you install, and how do I choose the best one?
We install architectural shingles, impact-resistant shingles, standing-seam metal, synthetic slate, and specialty low-slope membranes. Your project manager will evaluate your home’s pitch, ventilation, aesthetic goals, and budget, then present side-by-side cost, lifespan, and maintenance comparisons. We also bring sample boards so you can see real colors and textures in Gatlinburg’s natural lighting before you decide.
How long will a roof replacement or major repair take, and what should I expect during the process?
Most asphalt shingle replacements on an average Gatlinburg home take 1–2 days once materials are delivered. Metal or complex roofs may require 3–4 days. Before work begins, your project manager arranges material drop-off, secures permits, and provides a written schedule. During the job, we protect landscaping with tarps, perform daily magnetic nail sweeps, and send you photo updates. A final inspection with you present closes the project.
Do you offer emergency roof repairs after storms or high winds in the Smoky Mountains?
Absolutely. We maintain a 24/7 emergency line year-round. If wind, falling branches, or hail compromises your roof, we dispatch a crew for temporary tarping or board-up within hours, even on weekends. Your project manager then documents damage for insurance claims, prepares a detailed repair or replacement estimate, and helps you navigate the adjuster process.
What warranties and post-installation support do you provide?
All full replacements include a manufacturer’s material warranty—up to 50 years on premium shingles or a lifetime on metal—plus our 10-year transferable workmanship warranty. Your project manager schedules a complimentary 12-month inspection to ensure everything is performing as intended. If any workmanship issue arises, we fix it at no cost. Optional annual maintenance plans are also available to extend roof life and keep your warranty valid.