Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Gatlinburg
When the Smoky Mountain weather turns wild, homeowners in Gatlinburg turn to HEP for the peace of mind that only an industry-leading roofing warranty can deliver. Our certified crews install top-tier shingles, metal panels, and specialty systems to manufacturer specifications and then back every nail with coverage that far exceeds the standard. From labor guarantees that outlast the competition to materials protection that survives hail, high winds, and harsh UV, we make sure your investment stays secure for decades.
That unwavering confidence comes from our 20+ years serving East Tennessee, our platinum workmanship certifications, and a local team that’s on call long after the storm clouds roll by. With HEP, you get transparent communication, meticulous clean-up, and proactive maintenance checks—proof that this is roofing done right.
FAQs
What makes your roofing warranties industry-leading in Gatlinburg?
We combine a lifetime manufacturer warranty on shingles with a 10-year, no-leak workmanship guarantee that is backed by our status as a certified installer for the top shingle brands. Because the manufacturer audits our installs, you receive full, non-prorated coverage on materials and labor for as long as you own your home—something very few Gatlinburg roofing companies can match.
How long do your workmanship and manufacturer warranties last?
Our workmanship warranty covers installation-related issues for 10 full years from the completion date. The manufacturer’s warranty on the roofing system is lifetime (defined as 50 years by most brands) and remains non-prorated for the first 25-30 years, depending on the product line you select. After that, limited prorated coverage continues for the balance of the term.
Are the warranties transferable if I sell my home in Gatlinburg?
Yes. Both the workmanship and manufacturer warranties can be transferred one time at no cost within the first 10 years. The new homeowner receives the same level of protection you enjoyed, which can be a powerful selling point in Gatlinburg’s real-estate market. All that’s required is a simple transfer form submitted within 60 days of closing.
What does “Roofing Done Right” mean for warranty coverage?
“Roofing Done Right” is our internal quality program that exceeds manufacturer specifications on every job—extra ice-and-water shield, six-nail fastening, and complete attic ventilation checks. Because we follow these best practices, manufacturers allow us to offer their highest warranty tier, and our own workmanship warranty rarely needs to be used.
How do I register or file a warranty claim?
We handle registration for you and provide a written certificate before final payment is due. If you ever need to file a claim, call our dedicated warranty line or submit a claim form on our website. We’ll perform an on-site inspection within 48 hours, document findings, and coordinate directly with the manufacturer so you have a single point of contact throughout the process.
Does Gatlinburg’s severe weather—snow, wind, and hail—affect my warranty?
Normal weather events are fully covered. Wind protection is guaranteed up to 130 mph when you choose our upgraded shingle package, and the lifetime warranty includes protection against manufacturing defects that lead to blow-offs or granule loss. Hail impact is covered under optional Class 4 impact-resistant shingles, which may also qualify you for insurance premium discounts.