Industry-leading Warranties
Industry-leading Warranties | Gutter Replacements | Roofing | Crab Orchard
When storms, age, or unexpected damage threaten your Crab Orchard home, HEP stands ready with a team that backs every shingle and downspout with the region’s most robust warranties. From the first inspection to the final nail, our factory-certified roofers and craftsmen use premium materials designed to withstand Tennessee’s toughest weather—then bolster that workmanship with warranties that keep you covered long after the job is done. It’s protection you can feel in every dry, cozy night under your own roof.
The same commitment extends to our seamless gutter replacements, tailored to move water safely away from your foundation while blending perfectly with your home’s style. With HEP, you’re not just getting new gutters or a reliable roof; you’re gaining peace of mind, backed by transparent pricing, punctual service, and warranties that lead the industry—so you can focus on loving where you live.
FAQs
What makes your roofing and gutter replacement warranties in Crab Orchard "industry-leading"?
Our warranties combine extensive coverage periods with comprehensive protection. Every new roof installation includes a 50-year, transferable manufacturer’s warranty on shingles and a 10-year workmanship warranty that covers labor, tear-off, and disposal costs. Gutter replacements come with a lifetime no-clog guarantee plus a 20-year finish warranty against fading, chalking, or peeling. Few competitors in Crab Orchard match this mix of material, labor, and performance guarantees.
Are the warranties transferable if I sell my home?
Yes. Both the 50-year shingle warranty and the lifetime no-clog gutter warranty are fully transferable one time within the first 10 years after installation at no additional charge. A simple transfer form submitted to the manufacturer and our office keeps the coverage intact for the new homeowner, adding resale value and peace of mind.
What does the workmanship warranty cover for roofing and gutters?
Our 10-year workmanship warranty covers any installation-related defects, including leaks, loose shingles, improper flashing, gutter pitch errors, or fastener issues. If a problem arises due to our labor within the warranty window, we will repair or replace the affected sections at no cost, including materials, labor, and any associated interior damage caused by roof leakage.
Do warranty claims require periodic maintenance or inspections?
To keep your warranty valid, we recommend—and the manufacturers require—an annual inspection and basic maintenance such as debris removal from gutters and roof valleys. We offer an optional low-cost maintenance plan that documents inspections, photographs roof condition, and clears gutters. This documentation streamlines any future claim by proving the system was properly cared for.
How is storm damage handled under your warranties?
Storm events such as high winds or hail are considered "Acts of God" and may be covered by your homeowner’s insurance rather than the manufacturer’s material warranty. However, our workmanship warranty still applies if a storm exposes an installation error. We also provide complimentary post-storm inspections and will assist with insurance documentation to ensure you receive any entitled repairs or replacements.
What steps should I take if I think I have a warranty issue?
1. Call our Crab Orchard office or submit a claim form on our website. 2. We schedule a free on-site inspection within 3 business days to assess the problem. 3. If it’s a workmanship issue, we approve repairs immediately and set a service date. 4. For material defects, we file the claim with the manufacturer on your behalf, including photos and installation records. 5. Most claims are resolved within 2–4 weeks. All approved repairs or replacements are completed by our factory-certified crews, and you receive written documentation once the work is finished.