Insurance Adjusters

HEP RoofingInsurance Adjusters

Insurance Adjusters | Storm Damage Restoration | Roofing | Cleveland

When Lake Erie whips up hail, wind, and driving rain, HEP’s certified insurance adjusters and master roofers rush in to protect Cleveland homes. We document every shingle, fascia, and gutter that nature has battered, then stand shoulder-to-shoulder with you and your insurer to streamline the claim, negotiate fair coverage, and jump-start repairs. From emergency tarping to full roof replacement, our crew uses top-grade materials and infrared moisture scans to make sure hidden leaks don’t come back to haunt you.

That start-to-finish dedication is why homeowners choose HEP for storm damage restoration. We keep you informed with photo reports, clear timelines, and honest pricing, so the only surprise you’ll feel is how smooth the process can be. Let the clouds roll by—your roof, your claim, and your peace of mind are already in expert hands.

FAQs

What should I do immediately after my roof sustains storm damage in Cleveland?

First, ensure everyone’s safety—stay clear of downed power lines, loose shingles, or structural hazards. Next, document the damage with photos or video from the ground; avoid climbing on a compromised roof. Call us as soon as possible so we can dispatch an inspector to perform a temporary tarp or board-up if needed to prevent further interior damage. Finally, notify your insurance carrier and provide them the preliminary documentation; we can meet the adjuster onsite to verify everything is recorded correctly.

How do you work with insurance adjusters during the claim process?

We act as your advocate from start to finish. Our certified storm-damage inspectors create a detailed report (including drone imagery when appropriate) that highlights all hail, wind, and water intrusion issues. We share this report with your insurance adjuster, meet them on the roof, and walk through every line item so nothing is overlooked. If the adjuster’s estimate is incomplete, we supply additional evidence and use Xactimate pricing (the same software carriers use) to justify the correct scope and cost. This collaborative yet firm approach helps you receive a fair, timely settlement.

What types of storm damage are most common to roofs in the Greater Cleveland area?

Lake-effect storms generate high winds that can lift or crease shingles, hail that bruises asphalt granules, and heavy snow loads that loosen flashing or create ice dams. Spring and summer thunderstorms often produce wind-driven rain that forces water under shingles and through ridge vents. Because of Cleveland’s freeze-thaw cycles, even small hail impacts can expand into larger leaks over time. Our technicians are trained to spot these region-specific problems before they escalate.

How long does the insurance claim and roof restoration process usually take?

Every claim is unique, but typical timelines are: 1–3 days for our initial inspection and emergency mitigation, 5–10 business days for the adjuster meeting and carrier approval, and 1–2 weeks to schedule materials and complete a full roof replacement (weather permitting). Overall, most Cleveland homeowners have a restored roof within 3–5 weeks of their initial call, assuming no supplemental damage is discovered. We keep you updated at every stage.

Will my insurance premium increase after filing a roof storm-damage claim?

Storm events such as wind or hail are classified by most carriers as “Acts of God,” meaning the damage is outside the homeowner’s control. While individual circumstances vary, these claims generally do not count against you the same way a liability or fire claim might. Premium adjustments are more often based on regional loss data rather than a single claim. Your agent can clarify your specific policy, and we’re happy to supply any documentation they need.

Are you licensed and familiar with Cleveland and Ohio building codes and permitting requirements?

Yes. We hold an Ohio Roofing Contractor license, carry full liability and workers’ compensation coverage, and secure all required permits through the City of Cleveland Building & Housing Department. Our crews install to the current Ohio Residential Code, including ice-and-water shield up to 24″ inside the warm wall per section R905.2.7.1 and proper ventilation ratios under section R806.2. Compliance ensures your new roof will pass final inspection and maintain manufacturer warranties.

HEP Roofing
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(423) 228-7848