Emergency Call-outs
Emergency Call-outs | Roofing | Winchester
When a sudden storm rips through Winchester and tiles start flying, you need more than a promise—you need fast action. HEP’s 24/7 team arrives with the tools, materials, and know-how to seal leaks, replace damaged slates, and secure your property before the next raindrop falls. One quick call connects you to certified specialists who diagnose the issue on the spot, provide a clear quote, and get to work immediately, so you can sleep soundly even while the wind howls outside.
From chimneys to gutters, every inch of your roofing is covered by our rapid-response service. We carry a fully stocked van for most common repairs, and if a full replacement becomes necessary, we’ll schedule it at your convenience without hidden fees or delays. Because emergencies don’t wait, neither do we—keeping Winchester homes safe, dry, and ready for whatever the weather throws next.
FAQs
What situations are considered a roofing emergency, and when should I call?
A roofing emergency typically involves any sudden damage that leaves your property exposed to water ingress, structural instability, or safety hazards. Common examples include storm-blown tiles or slates, tree or debris impact, severe leaks, chimney or ridge failures, and signs of imminent collapse. If you notice water pouring through the ceiling, daylight visible through the roof, or loose materials in danger of falling, call us immediately. Acting quickly minimises interior damage, reduces repair costs, and keeps your household safe.
How fast can your emergency roofing team reach my Winchester property?
Our on-call engineers are based in and around Winchester, so we aim to be on site within 60–90 minutes of your call, traffic and weather conditions permitting. During extreme weather events when demand peaks, we prioritise the most critical cases—such as properties with vulnerable occupants or major structural risk—but we still strive to reach all customers the same day. You’ll receive an accurate ETA when you book, plus live updates if conditions change.
Are your emergency call-out services available 24/7, including weekends and bank holidays?
Yes. Roof problems rarely keep office hours, so our dedicated emergency line is staffed 24 hours a day, 365 days a year. Whether it’s Christmas morning or a Sunday night in August, you’ll always reach a real, locally based coordinator who can dispatch the closest qualified roofer and arrange any necessary access equipment right away.
Will you complete a permanent fix immediately, or just a temporary make-safe repair?
Our first priority is to secure the building and stop any water ingress. Where conditions and time allow, we’ll carry out a full repair on the initial visit. However, high winds, darkness, or extensive structural damage can make an immediate permanent repair unsafe or impractical. In those cases we’ll install robust temporary solutions—such as emergency tarpaulins, shrink-wrap sheeting, or secure baton covers—designed to withstand several weeks of weather. We then schedule the permanent repair for the earliest safe window and provide a written quote before further work begins.
How much does an emergency call-out cost, and will my home insurance cover it?
Our standard emergency call-out fee within Winchester starts at £95 + VAT, which covers travel and the first hour on site. Additional labour is charged in 30-minute increments, and materials are billed at trade cost with no hidden mark-ups. Many home and business insurance policies include ‘emergency roofing’ or ‘storm damage’ cover that reimburses reasonable call-out fees and repairs. We supply detailed, insurer-approved reports and photographic evidence within 24 hours to help streamline your claim. Always check your policy wording and excess limit in advance.
What health and safety measures do you follow during an emergency repair?
All operatives are CITB-trained, hold valid CSCS cards, and carry full public liability insurance up to £10 million. Before work begins we complete a dynamic risk assessment that covers access, roof pitch, weather conditions, and nearby hazards such as power lines. We use compliant fall-arrest systems, edge protection, and temporary handrails as required, and never work on live roofs in wind speeds above safe thresholds. Our vans carry first-aid kits, spill control, and fire extinguishers, ensuring your property—and our team—remain protected throughout the emergency intervention.