Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Winchester
When unpredictable Winchester weather tests the limits of your home, HEP stands ready with industry-leading warranties that protect both your roof and your peace of mind. Our certified crews blend meticulous craftsmanship with premium Owens Corning materials to give every shingle, flashing, and ridge cap unsurpassed durability. It’s no wonder homeowners across the Shenandoah Valley recognize HEP as the name behind roofing done right.
From lifetime coverage on labor and materials to transferable warranties that boost resale value, we back every project with layers of protection most contractors can’t match. Should a storm ever strike, you’ll deal with a local team that answers the phone, files the claim, and restores your roof fast—at no extra cost. Choose HEP in Winchester and relax knowing your investment is guarded for decades to come.
FAQs
What kinds of warranties do you offer on new roofs in Winchester?
Every roof we install is protected by two layers of coverage: a manufacturer’s material warranty and our own "Roofing Done Right" lifetime workmanship warranty. The material warranty—issued directly by the shingle or metal-panel manufacturer—guards against factory defects, while our workmanship warranty guarantees that all labor, flashing, ventilation, and installation techniques meet or exceed code for as long as you own your home.
How long do the manufacturer and workmanship warranties last?
Most architectural asphalt shingles we install come with a 30- to 50-year limited lifetime material warranty, and our standing-seam metal roofs carry 40- to 50-year paint and perforation coverage. Our workmanship warranty has no preset expiration; it remains in force for the full ownership period of the original purchaser and is transferable once within the first 10 years, giving the next homeowner up to 10 years of protection.
What exactly is covered under your lifetime workmanship warranty?
Our workmanship warranty covers any leak, wind uplift, or installation-related defect that results from labor, flashing, underlayment, fasteners, ridge ventilation, or other craftsmanship issues. If a problem arises, we supply all labor and any ancillary materials required to correct it—at no cost to you—and we respond within 24 hours for emergency situations common to Winchester’s occasional severe storms.
How does the manufacturer’s material warranty differ from your workmanship warranty?
The material warranty is issued by the shingle or metal manufacturer and protects against premature deterioration such as granular loss, cracking, blistering, or coating failure due to a factory defect. It typically reimburses for replacement materials on a prorated schedule. Our workmanship warranty, by contrast, addresses installation errors and covers the labor to remove, replace, and properly reinstall affected roofing components. For maximum peace of mind, we register both warranties on your behalf so you have documented, double-layer protection.
What actions or conditions could void my roofing warranty?
Both manufacturer and workmanship warranties require that the roof be maintained in a reasonable manner. Major exclusions include: (1) unauthorized alterations—such as adding a satellite dish without proper flashing; (2) inadequate attic ventilation caused by later remodeling; (3) pressure-washing or using harsh chemicals on shingles; (4) storm damage beyond the wind-speed limits specified in the warranty; and (5) failure to address debris buildup or overhanging tree limbs. We provide a maintenance guide after installation to help you keep your warranty intact.
How do I file a warranty claim if I notice a problem with my roof?
Simply call our Winchester office or submit a service request through our website. We’ll schedule an on-site inspection within 48 hours. If the issue is workmanship-related, we authorize repairs immediately. If it appears to be a material defect, we document the problem with photos, file the claim directly with the manufacturer, and coordinate material delivery and replacement. Throughout the process you have a single point of contact—no chasing multiple parties or paperwork on your own.