Industry-leading Warranties

Industry-leading Warranties | Roofing Done Right | Roofing | Whitwell

Whether your Whitwell home needs a brand-new roof or a precision repair, HEP backs every shingle with some of the strongest protections in the business. Our factory-certified crews install premium materials to exacting specifications, then reinforce that craftsmanship with industry-leading warranties that cover both labor and materials—so you’re protected against the unexpected for decades, not years. From the first inspection to the final nail, we obsess over details that others overlook, ensuring you get roofing done right.

Because we live and work in the Sequatchie Valley, we know how Whitwell’s blazing summers, sudden storms, and freeze-thaw cycles can punish a roof. That local knowledge helps us recommend the perfect system for your home and climate, and our transferable warranties add resale value from day one. Partner with HEP and enjoy total peace of mind, knowing that our award-winning service stands guard over your investment long after the trucks roll away.

FAQs

What makes your Whitwell roofing warranties "industry-leading"?

Our warranties combine extended coverage periods with comprehensive protection. Every full-replacement roof we install comes with a 50-year manufacturer’s material warranty and a 25-year workmanship warranty backed by the shingle producer. Because we are a factory-certified installer, you receive coverage that is non-prorated for the entire term, includes labor, tear-off and disposal, and is registered directly with the manufacturer—benefits that typical contractor warranties in Whitwell simply don’t offer.

How long do your warranties last, and what exactly is covered?

There are two layers of protection: 1. Manufacturer’s Limited Lifetime Warranty (up to 50 years): Covers defects in shingles, underlayment, ridge vents, and other branded components. During the first 25–30 years the coverage is 100 %, after which it remains in force on a prorated basis for the rest of the term. 2. 25-Year Workmanship Warranty: If any leak or failure occurs because of an installation error, we fix it at no cost—including materials, labor, and any interior damage that resulted. Wind damage up to 130 mph and algae staining for 15 years are also included when the full system is installed.

Can I transfer the warranty if I sell my home?

Yes. Both the manufacturer and workmanship warranties are fully transferable once within the first 15 years. All you need to do is notify us or the manufacturer in writing within 60 days of closing, and the new owner receives the remaining balance of the coverage at no extra charge. This feature adds resale value and peace of mind for prospective buyers in Whitwell’s competitive housing market.

What maintenance is required to keep my warranty valid?

Our program is homeowner-friendly. You simply need to: • Visually inspect the roof each spring and fall for debris or damage • Remove leaves, branches, and moss growth • Keep gutters clear so water flows freely • Document any severe storm activity and contact us within 30 days if you suspect damage Professional inspections are recommended every 2–3 years, but we offer them free of charge for our warranty customers. Failure to allow unauthorized repairs or neglect basic upkeep could void coverage, so when in doubt, call us first and we’ll handle it.

How do I file a claim if a problem occurs?

Call our local Whitwell office or use the 24/7 online portal. We’ll schedule an inspection within 48 hours. After confirming the issue is covered, we submit the paperwork to the manufacturer on your behalf and obtain approval—usually within five business days. Our in-house crews then complete the repair, typically in a single visit, and we provide you with a no-cost invoice showing all work performed so your warranty file stays up to date.

How does your “Roofing Done Right” process ensure the roof actually lasts its full warranty period?

Quality materials mean little without flawless installation, so our process focuses on six key steps: (1) detailed attic and deck inspection before we start, (2) removal down to bare decking, (3) moisture barrier and starter-strip installation per manufacturer specs, (4) six-nail pattern on every shingle for superior wind resistance, (5) computer-calculated ventilation design to prevent heat buildup, and (6) final infrared scan to detect hidden gaps. Because we follow these best practices—validated by third-party audits—less than 1 % of our roofs experience a warranty claim, versus the 8 % national average.