Workmanship Warranties
Workmanship Warranties | Roof Repair | Roofing | White Pine
When storms, age, or fallen limbs leave your White Pine home vulnerable, HEP’s skilled craftsmen step in with fast, dependable roof repair backed by a workmanship warranty that actually means something. Our licensed pros inspect every shingle and flashing detail, then restore your roof using premium materials that match the original look of your house. Because we’re locals, we know the specific weather patterns that test rooftops in Jefferson County, and we build that knowledge into every repair so you can face the next storm with confidence.
What truly sets HEP apart is our no-nonsense workmanship warranty. If an issue arises from the labor we performed, we come back and fix it—no hidden fees, no fine print, no runaround. Combine that peace of mind with transparent pricing, friendly communication, and scheduling that respects your time, and you’ll see why so many White Pine homeowners trust HEP to keep the roof over their heads as sturdy as the mountains that surround us.
FAQs
What does your workmanship warranty cover on roof repairs in White Pine?
Our workmanship warranty protects you against any installation or repair errors made by our crew. If a leak, shingle displacement, flashing failure, or any other problem arises because the repair was not performed correctly, we will return, diagnose, and fix the issue at no additional cost to you. The warranty strictly covers the labor and installation practices, ensuring your roof performs exactly as it should after our service.
How long is the workmanship warranty for roof repairs in White Pine?
For residential roof repairs, our workmanship warranty lasts a full 5 years from the date the work is completed. For commercial repairs, the term is 2 years. These lengths were chosen to span several freeze–thaw cycles and summer heat waves typical in White Pine so any latent installation issues have time to show up and be corrected under warranty.
Does the workmanship warranty include the roofing materials themselves?
Materials are protected by the manufacturer’s product warranty, which can range from 10 years to a lifetime depending on the shingles, underlayment, or accessories selected. Our workmanship warranty covers only the labor and craftsmanship involved in installing those materials. If a defect is caused by a faulty product rather than poor installation, we will help you navigate the manufacturer’s claim process while covering any labor costs related to warranty-approved replacements during our workmanship term.
What should I do if I notice a leak or another problem after a repair?
Call us right away, even if the issue seems minor. We will schedule a priority inspection within 48 hours. If the problem is determined to be related to our workmanship, we will correct it at no charge. If the issue stems from unrelated damage (for example, storm debris or new shingle impact), we will provide an honest assessment and a separate repair estimate. Acting quickly reduces secondary damage and ensures your claim is fully covered under our warranty or your insurance.
Is the workmanship warranty transferable if I sell my home in White Pine?
Yes. Home buyers value transferable coverage, so we allow a one-time transfer at no cost within the original warranty period. Just notify us in writing within 30 days of closing, and we will reissue the warranty in the new owner’s name, giving them confidence the roof repair is protected.
How do I file a claim under the workmanship warranty?
1. Contact our office by phone or the online warranty form. 2. Provide your original invoice number or the property address so we can locate your project file. 3. Describe the symptoms you’re seeing (e.g., water stain, missing shingle, noise). 4. We will dispatch a technician to inspect, document, and photograph the area. 5. If it’s a workmanship issue, we schedule the repair—typically within 3–5 business days—and send you a written summary when it’s complete. All costs for labor and any related materials needed to correct our workmanship are covered 100% during the warranty period.