Manufacturer Warranties
Manufacturer Warranties | Roof Replacement | Roofing | Washburn
Choosing HEP in Washburn means choosing the confidence that only ironclad manufacturer warranties can deliver. We partner with the industry’s top shingle and metal producers, so every roof replacement we complete is backed by coverage that safeguards both materials and workmanship long after the final nail is driven. From hidden leaks to wind-whipped shingles, your new roof is protected—no fine print, no surprises—leaving you free to enjoy a safer, more efficient home.
Our local, factory-trained crews respect your property and your schedule, wrapping up most projects in a single day and hauling away every scrap of debris. Should an issue arise years down the road, one call to HEP is all it takes; we act as your warranty advocate, streamlining claims so you never have to chase paperwork. It’s the stress-free way Washburn homeowners secure lasting value, curb appeal, and peace of mind.
FAQs
What exactly is a manufacturer warranty on a new roof, and how does it differ from your workmanship warranty?
A manufacturer warranty is the written promise from the shingle or roofing-system maker that its products are free from factory defects. If the shingles crack, blister, or lose excessive granules under normal conditions, the manufacturer will pay to repair or replace the defective materials. Our workmanship warranty, by contrast, covers the quality of the labor we provide. If a leak occurs because a shingle was installed incorrectly, that is our responsibility, not the manufacturer’s. On most full-roof replacements in Washburn we register both warranties for you, giving you double protection—one for materials and one for labor.
How long do manufacturer warranties usually last for roofs installed in Washburn?
Standard asphalt-shingle manufacturer warranties run 25–30 years, and many lines are advertised as “limited lifetime” (defined as the length of time you, the original owner, live in the home). Metal roofing typically carries 30–50-year finish and corrosion warranties. High-end composite or synthetic shakes can be warranted for 40–50 years. Remember, the time period may be prorated after the first 10–15 years unless you buy an upgraded, non-prorated warranty package at installation.
What can void or reduce my manufacturer roof warranty?
The most common warranty-voiding issues we see in the Washburn area are: • Improper installation by an un-certified contractor • Poor attic ventilation or inadequate insulation causing excess heat and moisture • Adding a second layer of shingles instead of removing the old roof • Using non-approved nails, underlayment, or accessories • Failure to register the warranty within the manufacturer’s required time frame (often 30–60 days) • Neglecting routine maintenance, such as clearing debris or repairing minor damage promptly Keeping documentation of all maintenance and using a certified installer like us protects your coverage.
Does Washburn’s harsh climate—wind, snow, and temperature swings—affect my warranty coverage?
Manufacturers design shingles and metal panels tested to withstand wind speeds of 110–130 mph and freeze-thaw cycles common to Washburn. If a storm exceeds those limits or produces hail larger than the warranty allows, the event may be classified as “act of God” and fall under your homeowners insurance rather than the manufacturer warranty. However, choosing shingles with enhanced wind and impact ratings, and having us install the matching starter strips and hip-ridge accessories, ensures you receive the maximum coverage that brand offers for our local climate.
What upkeep is required after installation to keep my manufacturer warranty valid?
1. Register the warranty—We handle the paperwork, but you should keep the confirmation email or certificate. 2. Annual inspections—Schedule a roof check every 12 months (we offer complimentary inspections for our customers) to catch issues early. 3. Basic maintenance—Clean gutters, remove branches or moss, and replace any blown-off shingles promptly. 4. Ventilation checks—Ensure attic vents are not blocked by insulation or debris. 5. Document everything—Save dated photos and invoices of any maintenance or repairs; most manufacturers ask for proof if a claim is filed.
How do I start a manufacturer warranty claim if I notice a defect, and how will your company assist me?
Call us first. We will: • Inspect the roof to confirm the problem is a material defect covered by the warranty. • Collect required evidence—close-up photos, shingle batch numbers, and the warranty certificate. • Submit the claim form to the manufacturer on your behalf. • Coordinate site visits if the manufacturer wants to verify the defect. • Replace the affected materials once the claim is approved (labor costs are covered if you purchased an enhanced warranty; otherwise we will quote the installation fee separately). Most claims are resolved within 4–6 weeks, and you will receive written confirmation of the outcome for your records.