Written Warranties
Written Warranties | Roof Repair | Roofing | Washburn
When a sudden leak threatens your home in Washburn, you want more than a quick patch-up—you want the confidence of HEP’s iron-clad written warranties. Our certified crews arrive with fully stocked trucks, tackle every detail from missing shingles to storm-damaged decking, and leave you with documentation that spells out exactly what’s covered and for how long. No fine print, no surprises—just the peace of mind that comes from a family-owned company that’s been safeguarding Tennessee roofs for decades.
Because every roof tells a different story, we start each roof repair with a thorough inspection, digital photos, and a transparent quote. You’ll see precisely what needs attention today and what can wait, empowering you to make smart, budget-friendly choices. Whether your roof is asphalt, metal, or flat membrane, HEP pairs craftsmanship with warranty protection so you can focus on enjoying your Washburn home, not worrying about what’s overhead.
FAQs
What types of written warranties do you offer for roof repairs in Washburn?
We offer two levels of written protection. Our Standard Warranty covers all workmanship for five (5) years, ensuring that any leak caused by installation error is fixed at no cost to you. For customers who choose premium materials from our certified manufacturers, we provide an Extended System Warranty of up to twenty (20) years, which combines our workmanship guarantee with additional material-defect coverage backed by the manufacturer.
How long does the warranty last, and can I purchase additional coverage?
Our Standard Workmanship Warranty lasts five years from the date the repair is completed. The Extended System Warranty ranges from ten to twenty years, depending on the shingle or membrane selected. You may purchase an optional renewable maintenance plan that can add five extra years to either warranty, provided the roof is inspected and maintained by our team annually.
What exactly is covered—and not covered—under your roof-repair warranty?
Covered items include labor, flashing, fasteners, sealants, and any other components we install during the repair. If we used them and they fail because of poor installation or manufacturer defects, we correct the problem free of charge. Exclusions include pre-existing damage outside the repair area, new storm or hail damage (common in Washburn’s spring weather), neglect, unauthorized alterations, and normal wear beyond the warranted components. Full terms are spelled out in the written certificate you receive at project completion.
Is the roof-repair warranty transferable if I sell my home?
Yes. Both our Standard and Extended Warranties are fully transferable one time within the warranty period. The new owner simply needs to notify us in writing within 60 days of closing, and we will re-issue the warranty in their name at no charge. Transferability can add real resale value in Washburn’s competitive housing market.
What maintenance do I need to perform to keep the warranty valid?
The warranty requires that you: (1) keep gutters and downspouts clear, (2) trim branches that may rub against the roof, (3) visually check the repair area after major storms, and (4) schedule a professional inspection every two years (or annually for flat roofs). Records of inspections and any minor upkeep invoices should be retained, as failure to provide reasonable maintenance could void coverage.
How do I file a claim if I notice a problem after the repair?
Simply call our dedicated warranty hotline at 701-XXX-XXXX or submit a claim form on our website within 14 days of discovering the issue. We will schedule an on-site inspection—usually within 72 hours—document the concern, and, if covered, complete repairs within ten business days (weather permitting). There is no service fee or deductible for covered claims, and all work will be accompanied by an updated completion report for your records.