Industry-leading Warranties
Industry-leading Warranties | Metal Roofing | Roofing | Wartburg
From Main Street homes to mountain cabins, Wartburg residents know that HEP stands behind every panel, seam, and fastener we install. Our industry-leading warranties mean you get more than a beautiful roof—you get long-term peace of mind backed by a local team that’s served East Tennessee for decades. We cover materials, labor, and even the small details other contractors overlook, so a single call to HEP is all it takes to protect your investment for the life of your home.
Choose metal roofing for unmatched durability against hail, high winds, and the relentless Appalachian sun, then relax knowing our comprehensive coverage guards your new roof for years to come. With easy financing, responsive customer service, and a warranty that’s actually written in plain language, HEP makes upgrading to a stronger, smarter roof simple—and proudly Wartburg strong.
FAQs
What warranty options are available for your metal roofing systems in Wartburg?
We pair every installation with two layers of protection: (1) a manufacturer-backed material warranty that covers the steel panels, factory paint finish, and protective coatings, and (2) our own lifetime workmanship warranty that guarantees the quality of the installation. Customers can choose between a 40-year limited warranty or an upgraded 50-year premium warranty on the panel finish, both of which include chalk-and-fade protection and perforation (rust-through) coverage.
How long do the warranties last, and what do they cover?
The standard manufacturer warranty lasts 40 years from the date of installation and covers paint adhesion, color fade beyond accepted industry tolerances, and corrosion perforation. Our upgraded premium option extends those protections to 50 years and adds a coastal-environment clause for homes within 10 miles of salt water. The workmanship warranty is lifetime for as long as you own the property and covers leaks, fastener back-out, and any installation-related defects at no additional cost.
What is the difference between a workmanship warranty and a manufacturer’s warranty?
The manufacturer’s warranty is issued by the steel panel producer and protects you against defects in raw materials, paint finish, and coating failures. A workmanship warranty, on the other hand, is offered directly by us, the installer, and guarantees that the roof was installed according to industry best practices and local building codes. If a problem such as a leak is traced to improper fastening, flashing, or underlayment placement, the workmanship warranty applies; if the metal itself blisters, peels, or corrodes prematurely, the manufacturer warranty applies.
Are the warranties transferable if I sell my home?
Yes. Both the material and workmanship warranties are fully transferable one time within the first 10 years after installation. To transfer, the original owner simply completes a short form provided in the warranty packet and submits it within 60 days of closing. The new homeowner then receives the remaining balance of the coverage period, adding resale value and peace of mind.
What could void my metal roofing warranty?
Common causes of warranty voidance include: attaching satellite dishes or solar panels without manufacturer-approved brackets, using non-compatible cleaners or abrasive tools on the painted surface, failing to keep gutters and roof surfaces free of debris for extended periods, or having unlicensed contractors modify the roof. Storm damage that is not reported and repaired promptly can also compromise coverage. Always refer to the maintenance guidelines in your warranty booklet or call us before making any alterations.
How do I file a warranty claim and what documentation do I need?
If you believe you have a warranty issue, contact our Wartburg office by phone or through our online claim form. You will need your original contract number, installation date, photos of the affected area, and a brief description of the problem. Our team will schedule an on-site inspection within 3–5 business days. If the issue is material-related, we coordinate directly with the manufacturer, so you only deal with one point of contact. Approved claims are typically resolved within 15–30 days, and all labor required for covered repairs is included at no cost to you.