Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Walland
When you choose HEP for your Walland home, you get more than just shingles and nails—you get peace of mind backed by the region’s strongest warranty package. Our certified crews install premium materials to manufacturer specifications, then double-down on protection with transferable labor and material warranties that outlast the storms and the seasons. From the first inspection to the final cleanup, every step is documented, photographed, and quality-checked so you can track your investment in real time.
Homeowners tell us they feel the difference the moment we arrive: clear communication, respectful job-site etiquette, and zero surprise charges. That’s what we mean by roofing done right—a promise that your roof will be built to perform, and that we’ll stand behind it for decades to come. Choose HEP and enjoy the security of an industry leader who treats your roof like it’s shielding our own families from Walland’s weather.
FAQs
What makes your roofing warranties “industry-leading” for homeowners in Walland?
Our warranties combine the highest manufacturer coverage available with an extended workmanship guarantee from our own certified installation team. You receive up to 50 years of non-prorated material protection directly from the shingle manufacturer and a 25-year workmanship warranty backed by Walland Roofing Done Right. Few contractors in the region can offer both levels of protection, giving you peace of mind against defects, installation errors, wind damage, and premature wear.
How long are the warranties offered on a typical residential roof?
Most asphalt shingle roofs we install in Walland qualify for a lifetime (50-year) manufacturer warranty plus our 25-year workmanship warranty. Metal roofing systems come with 40-year finish warranties and a 30-year leak-free workmanship guarantee. Flat or low-slope membranes carry 20- to 30-year manufacturer terms depending on thickness. We tailor coverage to the product you choose and spell out all timelines in writing before work begins.
What does the warranty actually cover—materials, labor, or both?
Material warranties cover manufacturing defects such as granule loss, premature cracking, or rust on metal panels. Workmanship warranties cover any leak or performance issue that results from the way the roof was installed—flashing, fastener spacing, underlayment, ventilation, and more. Our combined package covers both materials and labor, so if a warranted problem occurs we pay for the repair or full replacement, including tear-off, disposal, and reinstallation costs.
Are manufacturer warranties and workmanship warranties different?
Yes. A manufacturer warranty is issued by the product maker and is valid anywhere in the country as long as the roof was installed to their specifications. A workmanship warranty is issued by the contractor and protects you from errors made during installation. Because we are a certified installer for major brands, we can register enhanced manufacturer warranties that other roofers can’t, then add our own workmanship guarantee for total coverage.
What steps do I need to take to keep my warranty valid?
1) Register the warranty within 60 days of installation—our office handles this for you. 2) Schedule routine inspections every 1–2 years to document roof condition; we provide these free for the first five years. 3) Keep gutters clean and trim overhanging branches to prevent damage considered “acts of neglect.” 4) Notify us within 30 days if you spot leaks, missing shingles, or storm damage so we can make repairs before the issue spreads. 5) Do not let unauthorized contractors alter the roof; unapproved modifications can void coverage.
How do I file a warranty claim if I notice a roof problem?
Call our dedicated Walland warranty line or submit a claim form on our website. We will schedule an on-site inspection within 48 hours. If the issue is workmanship-related, we perform repairs at no cost, usually within 5 business days. If it is a manufacturer defect, we document the problem with photos and handle all paperwork with the manufacturer on your behalf. You never pay out of pocket for covered repairs; we bill the manufacturer and coordinate labor directly.