Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Turtletown
When Turtletown storms test the limits of your shingles, HEP protects your home with industry-leading warranties that outlast the weather. Our seasoned crews use premium materials, precise installation methods, and photo-documented quality checks to ensure that every roof we install meets the strictest performance standards. From the first handshake to the final cleanup, you’ll feel the confidence that comes from partnering with a local team backed by decades of proven durability coverage.
Choosing HEP for your roof replacement means choosing peace of mind. We register every warranty for you, offer hassle-free transferability if you ever sell your home, and provide responsive, hometown support long after the final nail is driven. Whether you need flexible financing, emergency tarping, or simply honest advice, we’re here 24/7 to make sure your biggest investment stays secure beneath a roof guaranteed to last.
FAQs
What makes your Turtletown roof-replacement warranties “industry-leading”?
Our warranty package combines a manufacturer’s 50-year non-prorated material warranty with our own lifetime workmanship guarantee. Because we are factory-certified installers, the shingle maker backs both the materials and our labor, so you receive full coverage on leaks, wind damage, manufacturing defects, and installation errors—something most standard warranties do not provide.
How long do your warranties last, and exactly what do they cover?
1) Materials: Up to 50 years of non-prorated coverage on shingles, underlayment, and accessories—if a component fails, replacement materials and labor are paid in full. 2) Workmanship: Lifetime coverage on our installation quality; if our workmanship causes a leak or other issue, we fix it at no cost. 3) Wind & algae: 15-year 130 mph wind warranty and 10-year algae-resistance warranty are included. All warranties are backed by the manufacturer and are fully transferable (see next FAQ).
Is the warranty transferable if I sell my home in Turtletown?
Yes. You can transfer the full warranty to the next homeowner one time within the first 15 years at no charge. After transfer, the new owner still enjoys the remaining balance of material, workmanship, wind, and algae protection—an excellent selling point that can raise property value and buyer confidence.
How do I file a warranty claim if I notice a problem with my new roof?
Call our dedicated warranty line or fill out the online form on our website. We schedule an inspection within 48 hours, document the issue, and submit all required photos and paperwork directly to the manufacturer. Because we are a certified contractor, claims are usually approved in 3–5 business days and we handle the repair or replacement work ourselves—no third-party adjusters needed.
What actions or conditions could void my warranty, and how can I avoid them?
Common causes of voided coverage include: 1) Unauthorized roof penetrations (satellite dishes, skylights) installed by others. 2) Improper attic ventilation or insulation changes that cause excess heat or moisture. 3) Pressure-washing shingles or using bleach/chlorine cleaners. 4) Neglecting minor repairs that lead to larger damage. To keep your warranty valid, contact us before any roof modifications, schedule an annual inspection, keep gutters clear, and address storm damage promptly.
Do I need to register the warranty, and will your company help with that?
Yes. Manufacturer rules require that the warranty be registered within 60 days of installation. We take care of the entire registration process for you and provide a confirmation certificate for your records. You will also receive an email directly from the manufacturer showing that your roof is covered, along with links for future claim submissions if ever needed.